Can Anyone PLEASE help as I am lost!!
Hi Everyone, First time posting here so go easy on me-When it comes to updating firmware of things I AM no dummy as I have open source RC radios I update all the time, HOWEVER when it comes to SYNC I AM no pro, and cannot find answers to a few questions I have about the system and updating it.
Anyway, I have a 2022 Torneo Custom with 8" screen, Non-Nav APIM and my van was imported to NZ direct from Ford UK brand new, so as soon as it arrived in NZ I had to get Ford to change the Region as the clock was always wrong etc.
Anyway they changed the Region to ANZ - Awesome, fixed the annoying clock time issue plus they also updated SYNC (Apparently) to 2.4.21194 at the same time. Awesome!
I recently got a letter from Ford advising me that I had to take it in for a recall task to be performed (Changing the vehicle modem so that it no longer detects 3G cell phone network, only 4G or above. At the same time it was there I made them aware that I had been notified by email that there was a SYNC update too that needed doing for months (3.4.23188 i think it is-latest one). Anyway I downloaded the file direct from Ford as per the instructions on the website to update SYNC from USB Several months ago and it would not accept the update no matter how many times I tried, Hence I told them at Ford it still needed doing and could they do it please since they were going to have it hooked up to carry out the recall.
When I got the vehicle back they had not updated SYNC, only the required Modem firmware recall had been done, and when I asked why they did not do it it sounds like they had the same issue as me, as the service tech said he could not get it to update under any circumstances regardless of which of the Ford USB sticks he tried, so I have a few Questions from the more experienced members in this area as I am not a firmware/software guy, I AM a Mechanical/Design Engineer and I can’t find anything like a “SYNC updating ( and possible issues encountered complete with fixes) for dummies” style blog:
NON NAV UNIT FITTED TO VEHICLE OK:
1)Why can I not update SYNC to latest version without the update failing (including having the dealer ultimately having the same problem when they tried to update it also)?
- Is there really any benefit to update from 3.4.21194 or should I just leave it as it is, even though I AM noticing issues with interaction with certain apps in carplay
3)What is Gracenote, and is it necessary, as I have read about people uninstalling it to get an update to work then re-installing it later
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Anybody have any idea why my battery goes flat To the point it is almost impossible to start the engine if I haven’t run the engine for a week (This is actually worse since the modem update, Before that I only had issues if I left the vehicle unlocked on the drive for a couple of days without driving it (Which I found out after extensive research is due to all the systems left active if you don’t lock the vehicle including the LED interior light power module, APIM, bluetooth, The vehicle trying to find the key etc etc-I also discovered at the same time the “Smart Alternator” Fitted to the vehicle only charges the batteries to 80% unless you turn off the auto start/stop Before you start the engine-This switches the alternator to act like a traditional one and charge the batteries to 100% just FYI).
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How do you REALLY 100% deactivate the DSP feature in the SYNC system because even if i select OFF it still adjusts the sound and tries to equalise the volume of the low/mid/high ranges of the music playing ? SURELY WE CAN SHUT IT OFF?? If so, HOW??
I do have “FORSCAN” and also the required OBD cable as I have used the cable on my Ford Falcon XR6 Turbo (pre-Sync, aussie/nz market vehicle only) with Diagnostic software for that vehicle for 17 years.
Thanks to anyone/everyone for reading this, and for any help/advice/knowledge they can share with me. Am still looking into how to use FORSCAN best and what i can do with it, but meanwhile if i can fix the SYNC issues it would be a big help.