You have a wiring or other installation issue. The issue is not with the APIM or ACM itself.
What level of Audio system came with the truck? B&O or other?
Did you install the DSP connected to the speaker outputs or line level outputs of the ACM?
(If the ACM does not sense speaker load it will not turn on.)
Reformat refers to installing maps and reformatting the APIM. Since you have a 2020 model APIM, never do this.
I’m moving this to it’s own thread…