Hello.
- Check the FAQs here → SYNC 3 - CyanLabs
- This is expected, if you want to get rid of that message you need to upgrade your USB HUB. More details here → https://community.cyanlabs.net/docs?ascending=false&category=26&topic=4683
What you currently have will work with media and Android Auto, but not car play and will produce that “error” message since the hardware is old. - You are not giving any information about the unit, but I assume you should read this → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4