Steering wheel control functions

I ordered 4" to 8" sync 3 upgrade harness from naviupgrade site with the software. Everything is working except for my steeringwheel controls. ??

Sounds like an APIM config issue.
Who did the custom config work?

I ordered the harness from naviupgrade which also came with the software for the harness. There is a possibility that im not uploading the software correctly. So some guidance on that would be awesome. Thanks for responding.

What did they say over at Naviupgrade when you asked them about this?

I never received a response from the site. Except that they received my email.

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