You don’t have enough storage left to perform updates. We need to make room first before you can recover the unit. Delete Gracenotes by using this procedure…
Tutorial: Removal of Gracenotes - Ford / Guides & Info - CyanLabs Official Community
Additional storage can be gained by downgrading to 3.3.19052. You can get another 700MB, giving you a total of 2.7GB. To manually downgrade the unit to Sync 3.3.19052, download 4U5T-14G381-AN_1552583626000.TAR.GZ. The file can be found in the APIM IVSU Database.
Follow the instructions below:
- Create a USB drive (format as EXFAT) with a SyncMyRide folder.
- Copy the utility file downloaded above into the SyncMyRide folder.
- In the root of the USB is the autoinstall.lst and DONTINDX.MSA files which you can obtain from any upgrade you previously performed.
- You will need to edit the autoinstall.lst file so it looks like the example below:
[SYNCGen3.0_ALL]
Item1 = 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
- Insert USB in vehicle and wait for the installation to complete. You should see a message indicating completion.
- Remove the USB drive and reboot the APIM.
This will give you 2.7GB total free storage which should be enough to start an update.
Now to the real problem:
The updates were actually working when you stopped them. This is evident by the number of maps you have installed, as there are only 9 map file for 1.19 or 2.20 packages. You have 13 map files installed. But only 1 NAV_Voice file. So now we need to fix this.
With the unit at 3.3.19052 with no Gracenotes, run a stand alone map update for 2.20 NA maps. You can follow this procedure or use the Syn3 Updater…
Run the Interrogator tool as directed in the procedure after it is finished. It should match very closely.
Let us know if you have issues…