Sync3 - maps F13

Ford Non SYNC 3 Support
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1

Hello - I have a Ford Kuga 2 where I have Sync version 3.4.23188 and F12 maps. Today I downloaded only the new F13 maps to the laptop using sync3 updater, reformatted the usb and copied the downloaded files to the USB. I wanted to install new maps from the USB already in the car, I installed them, where the installation went through only on the third attempt (it crashed twice at different times), the system restarted, after turning off the engine and turning it on later, the sync wrote that the software was updated. and suddenly a window popped up that the installation failed and when I looked at the current system there were still F12 maps. I don’t understand it, I don’t remember the error message and there is no installation or error log on the USB stick. Can anyone advise what to do with it?
I am attaching at least the download log:

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: EU
Navigation: True
Install Mode: Autodetekcia (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Autodetekcia

DESTINATION DETAILS
Mode: Directory
Path: C:\Dodo\Dodo\Osobné\Autá\Kuga\Sync3\Na USB\

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - Autoinstall Mode - Aktualizovať iba mapy EU

[SYNCGen3.0_3.0.1_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = MAP_LICENSE - 1U5T-14G424-BN_1727700842000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G424-BN_1727700842000.TAR.GZ
Item3 = MAP - 1U5T-14G421-BHL_1723602658000.TAR.GZ
Open3 = SyncMyRide\1U5T-14G421-BHL_1723602658000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-BAL_1723663279000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-BAL_1723663279000.TAR.GZ
Item5 = VOICE_NAV - 4U5T-14G422-BBL_1723666341000.TAR.GZ
Open5 = SyncMyRide\4U5T-14G422-BBL_1723666341000.TAR.GZ
Item6 = MAP - 1U5T-14G421-BBL_1723560114000.TAR.GZ
Open6 = SyncMyRide\1U5T-14G421-BBL_1723560114000.TAR.GZ
Options = AutoInstall

[SYNCGen3.0_3.0.1]
Item1 = MAP - 1U5T-14G421-BFL_1723601450000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G421-BFL_1723601450000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BEL_1723601194000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BEL_1723601194000.TAR.GZ
Item3 = MAP - 1U5T-14G421-BCL_1723600422000.TAR.GZ
Open3 = SyncMyRide\1U5T-14G421-BCL_1723600422000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-BCL_1723745202000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-BCL_1723745202000.TAR.GZ
Options = AutoInstall, Include, Transaction

[SYNCGen3.0_ALL]
Item1 = MAP - 1U5T-14G421-BAL_1723658080000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G421-BAL_1723658080000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BGL_1723602075000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BGL_1723602075000.TAR.GZ
Item3 = VOICE_NAV - 4U5T-14G422-BDL_1723746662000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G422-BDL_1723746662000.TAR.GZ
Item4 = MAP - 1U5T-14G421-BDL_1723600797000.TAR.GZ
Open4 = SyncMyRide\1U5T-14G421-BDL_1723600797000.TAR.GZ
Item5 = MAP - 1U5T-14G421-BJL_1723602553000.TAR.GZ
Open5 = SyncMyRide\1U5T-14G421-BJL_1723602553000.TAR.GZ
Options = Delay, Include, Transaction

FILES (15)
1U5T-14G421-BAL_1723658080000.TAR.GZ (2,5GB)
1U5T-14G421-BBL_1723560114000.TAR.GZ (539,6MB)
1U5T-14G421-BCL_1723600422000.TAR.GZ (1,8GB)
1U5T-14G421-BDL_1723600797000.TAR.GZ (1,1GB)
1U5T-14G421-BEL_1723601194000.TAR.GZ (1,8GB)
1U5T-14G421-BFL_1723601450000.TAR.GZ (2,5GB)
1U5T-14G421-BGL_1723602075000.TAR.GZ (2,1GB)
1U5T-14G421-BHL_1723602658000.TAR.GZ (2,6GB)
1U5T-14G421-BJL_1723602553000.TAR.GZ (26MB)
1U5T-14G424-BN_1727700842000.TAR.GZ (1,7KB)
4U5T-14G422-BAL_1723663279000.TAR.GZ (2,4GB)
4U5T-14G422-BBL_1723666341000.TAR.GZ (2,3GB)
4U5T-14G422-BCL_1723745202000.TAR.GZ (1,7GB)
4U5T-14G422-BDL_1723746662000.TAR.GZ (2,1GB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)

LOG
[8. 11. 2024 7:43:02] Selected Region: EU - Release: Aktualizovať iba mapy - Map Version: F13 (2023) - EU (10 2024)
[8. 11. 2024 7:43:02] Install Mode: Autodetekcia (autoinstall) Forced: False
[8. 11. 2024 7:43:02] MY20 Protection: Autodetekcia
[8. 11. 2024 7:43:02] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 7:43:02] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 7:43:02] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 7:43:02] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 7:43:02] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 7:43:02] Downloading: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 7:47:02] Validating: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 7:47:10] Downloaded: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 7:47:10] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 7:47:10] Downloading: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 7:47:59] Validating: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 7:48:00] Downloaded: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 7:48:00] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 7:48:00] Downloading: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 7:50:53] Validating: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 7:50:59] Downloaded: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 7:50:59] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 7:50:59] Downloading: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 7:52:41] Validating: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 7:52:44] Downloaded: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 7:52:44] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 7:52:44] Downloading: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 7:55:53] Validating: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 7:55:58] Downloaded: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 7:55:58] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 7:55:58] Downloading: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 8:04:41] Validating: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 8:04:50] Downloaded: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 8:04:50] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:04:50] Downloading: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:12:20] Validating: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:12:27] Downloaded: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:12:27] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:12:27] Downloading: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:19:34] Validating: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:19:42] Downloaded: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:19:42] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:19:42] Downloading: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:19:44] Validating: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:19:44] Downloaded: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:19:44] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:19:44] Downloading: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:23:16] Validating: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:23:23] Downloaded: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:23:23] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:23:23] Downloading: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:26:48] Validating: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:26:55] Downloaded: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:26:55] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:26:55] Downloading: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:29:34] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:29:39] Downloaded: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:29:39] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:29:39] Downloading: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:32:49] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:32:55] Downloaded: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:32:55] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:32:55] Downloading: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:32:56] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:32:56] Downloaded: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:32:56] Preparing selected directory (No USB Drive Selected)
[8. 11. 2024 8:32:56] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 8:32:56] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 8:32:56] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 8:32:56] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[8. 11. 2024 8:32:56] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 8:32:56] Copying: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 8:33:03] Validating: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 8:33:12] Copied: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[8. 11. 2024 8:33:12] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 8:33:12] Copying: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 8:33:13] Validating: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 8:33:15] Copied: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[8. 11. 2024 8:33:15] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 8:33:15] Copying: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 8:33:41] Validating: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 8:33:47] Copied: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[8. 11. 2024 8:33:47] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 8:33:47] Copying: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 8:34:06] Validating: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 8:34:10] Copied: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[8. 11. 2024 8:34:10] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 8:34:10] Copying: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 8:34:37] Validating: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 8:34:43] Copied: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[8. 11. 2024 8:34:43] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 8:34:43] Copying: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 8:35:21] Validating: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 8:35:29] Copied: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[8. 11. 2024 8:35:29] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:35:29] Copying: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:35:56] Validating: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:36:04] Copied: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[8. 11. 2024 8:36:04] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:36:04] Copying: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:36:46] Validating: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:36:55] Copied: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[8. 11. 2024 8:36:55] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:36:55] Copying: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:36:55] Validating: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:36:56] Copied: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[8. 11. 2024 8:36:56] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:36:56] Copying: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:37:26] Validating: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:37:33] Copied: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[8. 11. 2024 8:37:33] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:37:33] Copying: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:38:09] Validating: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:38:17] Copied: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[8. 11. 2024 8:38:17] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:38:17] Copying: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:38:35] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:38:40] Copied: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[8. 11. 2024 8:38:40] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:38:40] Copying: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:39:15] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:39:22] Copied: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[8. 11. 2024 8:39:22] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:39:22] Copying: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:39:22] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:39:22] Copied: 1U5T-14G424-BN_1727700842000.TAR.GZ
[8. 11. 2024 8:39:22] Generating Autoinstall.lst
[8. 11. 2024 8:39:22] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY!

2
  1. is there ANYTHING plugged into the 2nd USB port, if there is even so much as a disconnected charging cable you need to unplug it
  2. a low quality or flaky USB drive can cause this
  3. try the other USB port, a flaky port can cause this
3

yes i had a second usb plugged in for music i will unplug it and try again thanks

4

Hello.

Your profile says you have a 2017 vehicle.
So, if you do not have MY20 hardware and can reformat the unit, do so (select downgrade as installation method).

Autointalling EU maps like you are doing will take about 3 hours and multiple reboots.

Also, instead of downloading the files, make Syn3Updater write the USB itself. That way, the files on the USB will be validated.

5

I tried to install again on Saturday, after about an hour a message popped up that the installation failed, I checked the system and it showed F12 maps, so I didn’t deal with it anymore and today I looked at the system in the car and it showed that I have F13 maps, I don’t understand it, but I have them and they work.

6

Believe it or not, that is kinda the expected behavior while auto installing that amount of packages …

Create, run and share the XML produced by the interrogator log so that we can confirm all packages have been correctly processed.

7

I have the same situation. I have version 3.4.23188. I’ve already tried three times to update only maps, but reboot information appears, updated maps, but I still have F12.
And now I’m thinking whether to upload 3.4.23188 again and additionally F13 maps, CyanLabs Updater prompts for this “downgrade” method.
What do you think about it? I have 2017 unit.

8

This has already been addressed.

9

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