Trying to upgrade to 3.4 and I get a warning, "You have specified that you have a MY20 SYNC 3 unit"

Ford SYNC 3 Support Ford Update Support
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1

I am trying to upgrade my 2017 ford fusion from Sync 3.0.23219 (EU version - Nav maps EU 4 15) to 3.4 and the latest maps but during installation process using Sync3 Updater I get a warning message “You have specified that you have a MY20 SYNC 3 unit”

My car is 2017 and I believe my unit is not MY20 as it was built in 07/2016.
Here’s the Interrogator logs:
APIM Model: HP5T-14G371-CCA
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 5.3G
Version 3.0.23219 (JR3T-14G381-AY)

Installed Packages
HB5T-14G421-BD
JR3T-14G391-CE
JR3T-14G423-CB
HB5T-14G422-BC

H/W Part Number: HP5T-14G380-BA
Any possibility the unit is a MY20? That would be shocking really.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Unknown

Install Type: OEM

Old SYNC Version: 3.0.18093

New SYNC Version: 3.0.23219

Do you have a error message, if so what is it?
Error
You have specified that you have a MY20 (Manufacture Year 2020+) SYNC 3 unit
You can not do the following!

  • Upgrade from 3.0 or below to 3.2 or above if applicable
  • Install ESN locked map releases
  • Change region
    If you do not have MY20 please recheck your settings and if you need further
    assistance visit our forum
    https://community.cyanlabs.net
    DO NOT DISABLE MY20 PROTECTION IF YOU ARE UNSURE!

Update Method: Official Ford

2

Then configure the tool correctly → Settings Tab - CyanLabs

You can either:

3

I think I realised the mistake I did.
When I first installed and setup Syn3 Updater, I set version 3.4 in “full sync version” input field in settings by mistake. When I updated to the correct update: 3.0.23219, Sync3 updater didn’t pick that up so it kept saying I have a MY20 unit.

I did a fresh install of the program > set the correct full sync version in settings > ran APIM check and all is good. I don’t see the warning anymore and it says my unit isn’t MY20.
Installing 3.4 now.
Thanks all! Much appreciated

4

Yep, that will do it.

That was a bit overkill, lol. You didn’t need to do that, you can change your current configuration in the configuration/settings section.

Remember to perform a master reset once it’s completed!.

5

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