TSB 24-2182: SYNC 3 - Various SYNC Symptoms
Summary
This bulletin supersedes 23-2307. Reason for update: Service Procedure and vehicle model years affected.
Issue
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport,2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to:
• Programming Failed via USB
• Repeat FAIL - 8033 errors
• Repeat “MEM_ERR”, “PKG_ERR”, “LIST_ERR”, “SIGN_ERR” or “INST_ERR” errors
• Repeat “Check Valid App Fail”, “Fails to download to USB”, “Configuration Failed” followed by inoperative display (2016 vehicles only)
• Loss of audible voice prompts
• Slow/lagging system response
• Loss of Bluetooth pairing
• Loss of navigation destinations
• Slow/lag operation
• Sirius audio not functioning properly after a key cycle with active subscription
• Presets not responding or indicating properly
• Intermittent audio echo/robotic voice heard during a Bluetooth phone call
• Wi-Fi connection message pop-up every key cycle
• Frozen unresponsive touchscreen
• Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
• Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)
• Inoperative infotainment applications
• Poor/no AppLink function
• Apple CarPlay not launching on connection or a black screen when connected
• Voice prompts that skip or have short pauses while directions are being provided
• Sirius Travel Link™ not working properly with active subscription
• Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
• System states In Michigan when trying to select a Point Of Interest (POI) on the navigation system
• System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay
• Climate control features missing after previous update
• Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021Aviator/Navigator only)
• Center display screen flicker (rear camera works properly) (2020-2022 Explorer/Aviator and 2020-2021 Navigator)
This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
Action
Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
• One of the following vehicle lines:
- 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus
- 2019-2021 Transit Connect
- 2019-2023 Mustang
- 2019-2023 Ranger
- 2020-2021 Expedition/Navigator
- 2020-2022 Escape/Corsair/Super Duty/EcoSport
- 2020-2024 Explorer/Aviator/Transit
- 2021-2024 Bronco Sport
- 2022-2024 Maverick
• Equipped with SYNC 3
• At least one of the following infotainment concerns:
- Programming Failed via USB
- Repeat FAIL - 8033 errors
- Repeat “MEM_ERR”, “PKG_ERR”, “LIST_ERR”, “SIGN_ERR” or “INST_ERR” errors
- Repeat “Check Valid App Fail”, “Fails to download to USB”, “Configuration Failed” followed by inoperative display (2016 vehicles only)
- Loss of audible voice prompts
- Slow/lagging system response
- Loss of Bluetooth pairing
- Loss of navigation destinations
- Slow/lag operation
- Sirius audio not functioning properly after a key cycle with active subscription
- Presets not responding or indicating properly
- Intermittent audio echo/robotic voice heard during a Bluetooth phone call
- Wi-Fi connection message pop-up every key cycle
- Frozen unresponsive touchscreen
- Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
- Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)
- Inoperative infotainment applications
- Poor/no AppLink function
- Apple CarPlay not launching on connection or a black screen when connected
- Voice prompts that skip or have short pauses while directions are being provided
- Sirius Travel Link™ not working properly with active subscription
- Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
- System states In Michigan when trying to select a point of interest (POI) on the navigation system
- System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay
- Climate control features missing after previous update
- Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021 Aviator/Navigator only)
- Center display screen flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)
Warranty Status
Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
See the attached document for Service Procedures.
TSB 24-2182 MC-11001646-0001.pdf (150.6 KB)