Update went well… its running BUT:
neither Android Auto nor Apple Car play are showing on the menu nor do they activate when plugging in into a connected phone.
Help please!
SYNC Region: North America & Canada
Navigation Variant: No
Old SYNC Version: 1.0.15139
New SYNC Version: 3.4.21265
Do you have a error message, if so what is it?
no error messages
Seeing as you were on such an old build from 2015 you probably need a new USB hub if you didn’t already have CarPlay/AA before the upgrade. If you had it before the upgrade then I’d suggest master reset like mentioned above.
I thought about that, but since he didn’t mention anything about that annoying message about hubs not being supported, I thought it’s not an issue…
And I may be wrong, but I think it would only affect CarPlay, but do not quote me on that.
just to clarify, there were no error messages on install, but it flash something briefly about the usb hub on bootup… then it went away…
No the system didn’t have AA/CP before the upgrade… that’s what I’m trying to achieve.
So does that mean I need to install a newer usb hub and that should solve the problem?
And I would think the car play / android auto icons would still show up in the menu even if the old hub was installed… but that is why I’m asking you guys… Thanks!
I do believe that is what the message said… unfortunately the car is not available at the moment (the car belongs to my 88 year old mother) and I did try both with my android phone and her iPhone to no avail.
That’s good to know, then there’s something with your mother’s unit.
Lets wait for F150chief’s insights, since he is more knowledgeable than me in this regard.
Thank you for confirming that you solved the issue by replacing the HUB.
It’s strange though, usually Android Auto will work with older HUBs.
I remember a case where a user had issues with Android Auto, and the issue was that the HUB he had was not functioning properly, it was giving a lower voltage.
Anyhow, issue solved.
Enjoy your upgraded system, take care.