13 explore to 17 sync 3

well i work at a salvage yard and i got everything i think i need to install the sync 3 to replace the im assuming the fordtouch in my 13 explore ive also have all the things for the tcu install as well. tonight i was on forscan and went to apim and turned on the tcu but its not showing up after multiable times trying. also alot of things dont work correctly on the screen like the ac controls they do not change but the do function if that makes any sense and the time is just ---- dashes any help would be appreicated


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Retrofit

Old SYNC Version: 3.0

New SYNC Version: 3.0

Do you have a error message, if so what is it?
no

Update Method: Official Ford

TCU needs to be wired to the ICAN netowork for the APIM to see it. Just remember nothing will work except for location services and Hotspot if the TCU has it. Also the TCU needs to be a J series to work.