16 F150 NAV issue after update

[Greg_T]

navigation not working after sync 3.0 to 3.4

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SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0 23219

New SYNC Version: 3.4 23188

Do you have a error message, if so what is it?
navigation is not functioning properly please see dealer for service

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.3.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.3.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: iXpand Flash Drive USB Device
Size: 59.5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.3.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[4/17/2025 6:24:13 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[4/17/2025 6:24:13 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[4/17/2025 6:24:13 PM] MY20 Protection: Auto-Detect 
[4/17/2025 6:24:13 PM] Formatting USB drive
[4/17/2025 6:24:13 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/17/2025 6:24:21 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/17/2025 6:24:21 PM] Downloading: 1u5t-14g386-cb.tar.gz
[4/17/2025 6:24:30 PM] Validating: 1u5t-14g386-cb.tar.gz 
[4/17/2025 6:24:30 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[4/17/2025 6:24:30 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/17/2025 6:24:30 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[4/17/2025 6:24:31 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/17/2025 6:24:31 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/17/2025 6:24:31 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/17/2025 6:24:31 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/17/2025 6:29:52 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/17/2025 6:29:53 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/17/2025 6:29:53 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/17/2025 6:29:53 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/17/2025 6:37:09 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/17/2025 6:37:11 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/17/2025 6:37:11 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/17/2025 6:37:11 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[4/17/2025 6:50:00 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/17/2025 6:50:03 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/17/2025 6:50:03 PM] Preparing USB drive
[4/17/2025 6:50:03 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/17/2025 6:50:03 PM] Copying: 1u5t-14g386-cb.tar.gz 
[4/17/2025 6:50:04 PM] Validating: 1u5t-14g386-cb.tar.gz 
[4/17/2025 6:50:04 PM] Copied: 1u5t-14g386-cb.tar.gz 
[4/17/2025 6:50:04 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/17/2025 6:50:04 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/17/2025 6:50:04 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/17/2025 6:50:04 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/17/2025 6:50:04 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/17/2025 6:50:04 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/17/2025 6:50:22 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/17/2025 6:50:23 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/17/2025 6:50:23 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/17/2025 6:50:23 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/17/2025 6:50:49 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/17/2025 6:50:50 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/17/2025 6:50:50 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/17/2025 6:50:50 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/17/2025 6:51:30 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/17/2025 6:51:33 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/17/2025 6:51:33 PM] Generating reformat.lst
[4/17/2025 6:51:33 PM] Generating autoinstall.lst
[4/17/2025 6:51:33 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

[F150Chief]

Perhaps you should load the map files…

[Greg_T]

did not realize i did not… shove the usb drive back in? or did i not load the maps from the get go?

[F150Chief]

The best way is to load the maps via reformat. You will downgrade to Sync 3.3 and then reformat. The Syn3 Updater will do this for you, leave it in automatic mode.

So, using the Syn3 Updater, configure your vehicle for teh present Sync version, 3.4 23188, then tell it you are in NA and you have NAV. Once that is done, go to the upgrade screen and select 3.4 23188 and the latest maps. It will configure for downgrade, and then download it all and let the app do it’s thing. Once done, put that in the vehicle, it will take a total of about 40 minutes. Run the vehicle and grab a book or something, do not leave the vehicle unattended, You WILL NOT KEY CYCLE OR SHUT DOWN the vehicle until you get the GRENN screen at the very end. The process will reboot the AOIM several times and seem not to do anything , but don’t worry, it is working but the update for status is less than timely. Once the process is finished and you see the GRENN screen, remove the usb, the unit will reboot. Keep the vehicle running. Let the unit boot until the NAV is fully functional. At this point you will perform a Master Reset. Let the unit fully reboot, you’re good to go. Add your phones and such and that’s it.

[Greg_T]

Success! Thanks for the very quick response and solution. i see what i did wrong.