2016 F150 Sync 3 Upgrade from 3.2.16074 to 3.3.19052 Mem ERR 03

B52NAV · 8 December 2021 00:04

I have been trying to update my software version with no success, it completes there first portion of the install and then fails during the second with a Mem ERR 03. I tried using the tool to delete Grace Notes to free up memory and have run the interrogator to check memory but when the tool tries to read the xml file in step 3 it fails to read it and says contact CYAN. Below is the xml file minus the VIN. Is memory still my issue? Suggestions on next steps. I have tried using both the SyN3 updater method to create the USB drive as well as the Ford Update site. The thumb drive I am using is a 32 GB drive formatted to exfat and the file structure looks like it is supposed to when unzipped.
Suggestions?

<?xml version="1.0" encoding="UTF-8"?>

<p:OTAModuleSnapShot xmlns:d2p1=“urn:ford/Vehicle/Module/Information/v3.0” xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:p=“urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0” version=“2021-12-07” xsi:schemaLocation=“urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd”>
<p:VIN></p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
d2p1:RoleCONSUMER</d2p1:Role>
d2p1:RoleSourceOTA</d2p1:RoleSource>
d2p1:RoleDescSYNC</d2p1:RoleDesc>
d2p1:RoleIDOTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType/>
<p:Node isFlashed=“false” specificationCategory=“GGDS”>
d2p1:Address7D0</d2p1:Address>
<d2p1:ECUAcronym name=“APIM”>
d2p1:State
<d2p1:Gateway gatewayType=“NONE”>
<d2p1:DID didFormat=“ASCII” didType=“Embedded Consumer Operating System Part Number” didValue=“8033” responseLength=“24”>
d2p1:ResponseHB5T-14G381-AJ</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8060” responseLength=“384”>
d2p1:Response484235542d3134473339312d424500000000000000000000484235542d3134473338362d414841000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8061” responseLength=“384”>
d2p1:Response000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 1” didValue=“D704” responseLength=“4”>
d2p1:Response96d28823</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 2” didValue=“D705” responseLength=“4”>
d2p1:Responsed6f4d44a</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE00” didValue=“DE00”>
d2p1:Response2a2a0406000089060482</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE01” didValue=“DE01”>
d2p1:Response55530103c402028000000005</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE02” didValue=“DE02”>
d2p1:Response0000010300</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE03” didValue=“DE03”>
d2p1:Response010014010e0001</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE04” didValue=“DE04”>
d2p1:Response1a681a683d54</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE05” didValue=“DE05”>
d2p1:Response80</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE06” didValue=“DE06”>
d2p1:Response47003300000000029a000056569400c8</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“On-line Diagnostic Database Reference Number” didValue=“F110” responseLength=“24”>
d2p1:ResponseDS-GB5T-14G371-CB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Core Assembly Number” didValue=“F111” responseLength=“24”>
d2p1:ResponseHP5T-14G380-AA</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Delivery Assembly Number” didValue=“F113” responseLength=“24”>
d2p1:ResponseHP5T-14G371-BAG</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Calibration Data #1 Number” didValue=“F124” responseLength=“24”>
d2p1:ResponseGB5T-14G375-BA</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Private Sub Node #1 Serial Number” didValue=“F141” responseLength=“16”>
d2p1:ResponseVV8V006T</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Software Download Specification Version” didValue=“F162” responseLength=“1”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Diagnostic Specification Version” didValue=“F163” responseLength=“1”>
d2p1:Response03</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Vehicle Manufacturer ECU Software Number” didValue=“F188” responseLength=“24”>
d2p1:ResponseGB5T-14G374-CB</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Serial Number” didValue=“F18C” responseLength=“16”>
d2p1:Response</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 1” didValue=“F1D0” responseLength=“6”>
d2p1:Response50:65:83:31:31:33</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 2” didValue=“F1D1” responseLength=“6”>
d2p1:Response50:65:83:31:31:34</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate=“500” d2p1:NetworkName=“HS-CAN” d2p1:NetworkProtocol=“CAN” d2p1:DLCName=“SAE J1962” d2p1:Pins=“6,14”/>
<d2p1:AdditionalAttributes logGeneratedDateTime=“2021-12-07T18:42:26+00:00” RAM=“1275432960” vmcuVersion=“Vector_VMCU_02.02.20”>
<d2p1:PartitionHealth type=“/dev/hd0t180” total=“1601514496” available=“8908768”/>
<d2p1:PartitionHealth type=“/dev/hd0t181” total=“756848640” available=“2097120”/>
<d2p1:PartitionHealth type=“/dev/hd0t177” total=“37336064” available=“2097152”/>
d2p1:InstallationLog/
d2p1: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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

SYNC Region: North America & Canada

Navigation Variant: No

Old SYNC Version: 3.2.16074

New SYNC Version: 3.3.19052

Do you have a error message, if so what is it?
Mem Err 03

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.6.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.2.16074
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Generic Flash Disk USB Device
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - Autoinstall Mode - Sync 3.4.21265 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CP_1626959995000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CP_1626959995000.TAR.GZ
Item3 = APPS - 5U5T-14G381-EU_1634769242000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G381-EU_1634769242000.TAR.GZ
Options = AutoInstall

F150Chief · 8 December 2021 00:10

Follow this tutorial. You need to delete Gracenotes first.

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides & Info - CyanLabs Official Community

B52NAV · 8 December 2021 00:15

Thanks, I did run the tool to delete Grace Notes by creating the USB etc. Is the interrogator Xml showing that it is still present? I can run it again and see if that helps.

F150Chief · 8 December 2021 00:53

Gracenotes is not present. However, you are on Sync 3.0, not Sync 3.2. You will need to reformat the unit, not use autoinstall. Configure the Syn3 Updater for the present version (old version) of 2.0.16074, or just Sync 3.0.

Installed:
HB5T-14G381-AJ
HB5T-14G391-BE
HB5T-14G386-AHA

HB5T-14G381-AJ 555Mb Sync3 v2.0.16074 14.03.2016

B52NAV · 8 December 2021 01:22

Thank you, I will do that and let you know what happens.

B52NAV · 8 December 2021 18:15

Worked like a charm! Thank you. I went ahead and upgraded all the way to 3.4.21194 and had absolutely no issues. Took less then 10 minutes to complete.

system · 9 December 2021 18:15

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