I accidentally updated my sync 3 on my f150 XLT 2018 to version 3.4 whenever the latest it supports is V3.0 but im getting errors whenever I try to install my previous version of 2.3. Im unable to navigate on the screen as its the smaller one which the GUI doesnt fit on it, so im unable to get to the settings, not only that but the arrow buttons no longer work.
SYNC Region: NA
Navigation Variant: Non Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 2.3.17118
New SYNC Version: 3.4.23188
Do you have a error message, if so what is it?
PKG_ERRO is all I see when installing a update from the forums, and the update straight from ford gives the error:INSTL_B
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 3.0.17066
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)
PREVIOUS CONFIGURATION
Version: 2.3.17118
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: PNY USB 2.0 FD USB Device
Size: 14.9GB
FileSystem: FAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - Autoinstall Mode - Enforced Downgrade NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
FILES (1)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
LOG
[4/25/2024 3:47:18 PM] Selected Region: NA - Release: Enforced Downgrade - Map Version: Non Nav APIM
[4/25/2024 3:47:18 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[4/25/2024 3:47:18 PM] MY20 Protection: Auto-Detect
[4/25/2024 3:47:18 PM] Formatting USB drive
[4/25/2024 3:47:18 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/25/2024 3:47:26 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:47:26 PM] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:47:36 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:47:37 PM] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:47:37 PM] Preparing USB drive
[4/25/2024 3:47:37 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:47:37 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:48:53 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:48:53 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[4/25/2024 3:48:53 PM] Generating Autoinstall.lst
[4/25/2024 3:48:53 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
Okay thanks, i redownloaded it and it was the right file, it updated my unit but now ut went to a black screen, after reset and all, back up can still works though
Did exactly as instructed, (formatted…etc)downloaded the file onto the drive, inserted it, and it worked, it said it downloaded it successfully and would do a restart, it restarted and never truly came back on
did not realize thats what you were referring to, my apologies. I held the audio power button and the forward/skip for 10 seconds, then the ford logo came on and it power cycled to a black screen
Thanks, that’s in fact what I meant by soft reset, so that did not help…
It’s likely a configuration issue, but I cannot explain why the 8 inch version was shown correctly though… But again, the unit is operational, we need to dig deeper into the configuration and for that you need an adapter and forscan
