After updating Sync 3.4 the compass froze

Ford SYNC 3 Support
, , , , , ,
1

After updating Sync 3.4.23188 the digital compass froze. Everything works fine. Android Auto works well. Everything is ok, but the compass is frozen to the north. I carried out the service tests and verified that the satellite signal is strong on my Sync 3 APIM. My car is a 2018 Fiesta 1.0 Ecoboost 140CV. Does anyone know what’s going on?

SYNC Region: EU

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: False
Install Mode: Deteção Automática (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Deteção Automática

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 115,5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (6)
1u5t-14g386-cb.tar.gz (8,5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1,5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869,8MB)

LOG
[05/03/2024 23:08:05] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: APIM sem navegação 
[05/03/2024 23:08:05] Install Mode: Deteção Automática (reformat) Forced: False 
[05/03/2024 23:08:05] MY20 Protection: Deteção Automática 
[05/03/2024 23:08:05] Formatting USB drive
[05/03/2024 23:08:05] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[05/03/2024 23:08:14] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[05/03/2024 23:08:14] Downloading: 1u5t-14g386-cb.tar.gz
[05/03/2024 23:08:16] Validating: 1u5t-14g386-cb.tar.gz 
[05/03/2024 23:08:16] Downloaded: 1u5t-14g386-cb.tar.gz 
[05/03/2024 23:08:16] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[05/03/2024 23:08:16] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[05/03/2024 23:08:17] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[05/03/2024 23:08:17] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[05/03/2024 23:08:17] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[05/03/2024 23:08:17] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ
[05/03/2024 23:09:27] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[05/03/2024 23:09:32] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[05/03/2024 23:09:32] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[05/03/2024 23:09:32] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
[05/03/2024 23:10:03] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[05/03/2024 23:10:05] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[05/03/2024 23:10:05] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[05/03/2024 23:10:05] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[05/03/2024 23:10:22] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[05/03/2024 23:10:22] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[05/03/2024 23:10:22] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[05/03/2024 23:10:22] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[05/03/2024 23:10:59] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[05/03/2024 23:11:03] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[05/03/2024 23:11:03] Preparing USB drive
[05/03/2024 23:11:03] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[05/03/2024 23:11:03] Copying: 1u5t-14g386-cb.tar.gz 
[05/03/2024 23:11:03] Validating: 1u5t-14g386-cb.tar.gz 
[05/03/2024 23:11:03] Copied: 1u5t-14g386-cb.tar.gz 
[05/03/2024 23:11:03] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[05/03/2024 23:11:03] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[05/03/2024 23:11:03] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[05/03/2024 23:11:03] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[05/03/2024 23:11:03] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[05/03/2024 23:11:03] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[05/03/2024 23:11:44] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[05/03/2024 23:11:50] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[05/03/2024 23:11:50] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[05/03/2024 23:11:50] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[05/03/2024 23:12:14] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[05/03/2024 23:12:17] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[05/03/2024 23:12:17] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[05/03/2024 23:12:17] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[05/03/2024 23:12:19] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[05/03/2024 23:12:19] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[05/03/2024 23:12:19] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[05/03/2024 23:12:19] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[05/03/2024 23:12:51] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[05/03/2024 23:12:55] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[05/03/2024 23:12:55] Generating reformat.lst
[05/03/2024 23:12:55] Generating autoinstall.lst
[05/03/2024 23:12:55] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Have you done a master reset of the APIM?

1 Like
3

Yes

4

I remember some cars having issues with the compass, but not in the EU.
The solution was installing and older 3.4 release, i’m trying to find which one it’s…

1 Like
5

Thanks

6

Found it: reports started at 3.4.22110.
So, easy way to try is to install a previous build.
If you do not care about RADIO LOGOS, you can install the one just before it, 22048 .
If you want radio logos, try with 21265 .
BTW, 21265 was known to be really stable, so I would suggest going to that build.

2 Likes
8

I rolled back to version 34.21265 and everything is working. The compass worked normally again. Thank you very much for the support. Great work.

9

You are welcome, glad it worked.
Take care.

1 Like
10

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.