Android Auto and Apple Play disappeared

HELP!

My Sync 3 option for connecting Android or Apple has disappeared. No options to connect at all. I’ve carried out a master reset without success. I have now updated to Sync 3.4 which is working great, but still no Android or Apple options available.


SYNC Region: Europe

Navigation Variant: No

Install Type: Stock (Original Unit)

Old SYNC Version: 3.0.20204

New SYNC Version: 3,420220

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2807651996

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Generic Flash Disk USB Device
Size: 31.7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
APPS=NU5T-14G381-AA_1660780450000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - reformat  Mode - Sync 3.4.22200 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
NU5T-14G381-AA_1660780450000.TAR.GZ (869.8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)

LOG
[06/09/2022 13:33:27] Selected Region: EU - Release: Sync 3.4.22200 - Map Version: Non Nav APIM 
[06/09/2022 13:33:27] Install Mode: Auto-Detect (reformat) Forced: False 
[06/09/2022 13:33:27] MY20 Protection: Auto-Detect 
[06/09/2022 13:33:27] Formatting USB drive
[06/09/2022 13:33:27] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[06/09/2022 13:33:35] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[06/09/2022 13:33:35] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[06/09/2022 13:33:35] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/09/2022 13:33:39] Validate: 5U5T-14G391-AT_1660763323000.TAR.GZ (Failed!, Downloading)
[06/09/2022 13:33:39] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ
[06/09/2022 13:37:21] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/09/2022 13:37:26] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/09/2022 13:37:26] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ 
[06/09/2022 13:37:26] Downloading: NU5T-14G381-AA_1660780450000.TAR.GZ
[06/09/2022 13:39:29] Validating: NU5T-14G381-AA_1660780450000.TAR.GZ 
[06/09/2022 13:39:33] Downloaded: NU5T-14G381-AA_1660780450000.TAR.GZ 
[06/09/2022 13:39:33] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/09/2022 13:39:33] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/09/2022 13:41:10] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/09/2022 13:41:13] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/09/2022 13:41:13] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/09/2022 13:41:13] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[06/09/2022 13:41:21] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/09/2022 13:41:21] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/09/2022 13:41:21] Preparing USB drive
[06/09/2022 13:41:21] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[06/09/2022 13:41:21] Copying: 1u5t-14g386-cb.tar.gz 
[06/09/2022 13:41:22] Validating: 1u5t-14g386-cb.tar.gz 
[06/09/2022 13:41:23] Copied: 1u5t-14g386-cb.tar.gz 
[06/09/2022 13:41:23] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/09/2022 13:41:23] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/09/2022 13:45:06] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/09/2022 13:46:31] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/09/2022 13:46:31] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ 
[06/09/2022 13:46:31] Copying: NU5T-14G381-AA_1660780450000.TAR.GZ 
[06/09/2022 13:48:33] Validating: NU5T-14G381-AA_1660780450000.TAR.GZ 
[06/09/2022 13:49:20] Copied: NU5T-14G381-AA_1660780450000.TAR.GZ 
[06/09/2022 13:49:20] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/09/2022 13:49:20] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/09/2022 13:50:58] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/09/2022 13:51:35] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/09/2022 13:51:35] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/09/2022 13:51:35] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/09/2022 13:51:46] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/09/2022 13:51:50] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/09/2022 13:51:50] Generating reformat.lst
[06/09/2022 13:51:50] Generating autoinstall.lst
[06/09/2022 13:51:50] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Have you tried re-pairing the phone via Bluetooth, delete both ends and re-pair etc or tried a USB connection?

Yeah, unpaired and re-paired. Phone connects fine. Android Auto working fine on phone too. Trued multiple USB cables - still no Android Auto option on Sync. Very frustrating!!

You may have to replace the USB hub.
Is it an old model?

Android Auto doesn’t have a phone UI anymore how can it be working on your phone?

Are you thinking Amazon Auto?

Whats Amazon Auto??

When my phone is BT to my car I go to open the Amazon app and I get Amazon Auto. I have never used it but it’s annoying.

Hi - USB hub is working as it is charging the phone fine. Android Auto does work on your phone independently.

2018 Zetec - so not old. USB hub still charging phone, so should be working OK

Android Auto opens on my phone when I get in my car.

My main complaint is - where has the Android Auto Preference and Apply Carplay Preference disappeared to from Sync settings menu - even if the USB hub was broken - surely these options would still display on my SYNC settings

Then your android auto is extremely old, Google does not have a mobile Android auto UI anymore

That is not correct, that’s working as designed.
Since you reformatted your unit, those icons / options won’t be displayed until a successful connection to either AA or CP is made.

This. :arrow_up:

Delete storage and cache on Android Auto app on your phone. Delete stored Bluetooth profile for vehicle on phone. Do a Master Reset on your head unit. Start things nice and fresh, re-add the Bluetooth to both Sync3 and phone, then plug in the cable. As long as the cable is decent, should work.

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Not having heard from you in 10 days and assuming no farther assistance is needed, I’m closing this thread.

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