Android Auto Missing After Upgrade

Ford SYNC 3 Support CyanLabs Update Support
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1

Complete newbie here. Please be gentile.

We recently purchased a 2018 Fusion Hybrid Titanium with the Sony Sync 3 system. I followed all instructions upgrading from version 2.3 Build 17109 to version 3.4 Build 23188 and most everything seems to be working. After upgrading my wife can still use her Apple CarPlay but I no longer see an Android Auto icon nor will it start up when I plug in my Samsung Android phone. After reading through some of the threads I did perform a master reset but that has not brought back the Android Auto capability.

Does anyone have any guidance they can provide? Thanks in advance for any help you may be able to offer. :slight_smile:

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.3.17109

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
N/A

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 2.3.17109
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SMI USB DISK USB Device
Size: 14.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (15)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)

LOG
[7/8/2024 2:11:34 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: NA - 2024-07-08 - 1720462250 
[7/8/2024 2:11:34 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[7/8/2024 2:11:34 PM] MY20 Protection: Auto-Detect 
[7/8/2024 2:11:34 PM] Formatting USB drive
[7/8/2024 2:11:34 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[7/8/2024 2:11:44 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/8/2024 2:11:44 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[7/8/2024 2:11:44 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/8/2024 2:11:44 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[7/8/2024 2:11:44 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/8/2024 2:11:45 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[7/8/2024 2:11:45 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/8/2024 2:11:47 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[7/8/2024 2:11:47 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/8/2024 2:11:50 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[7/8/2024 2:11:50 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/8/2024 2:11:52 PM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download) 
[7/8/2024 2:11:52 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/8/2024 2:11:56 PM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download) 
[7/8/2024 2:11:56 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/8/2024 2:12:00 PM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:00 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/8/2024 2:12:04 PM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:04 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/8/2024 2:12:08 PM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:08 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/8/2024 2:12:12 PM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:12 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/8/2024 2:12:16 PM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:16 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/8/2024 2:12:20 PM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:20 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/8/2024 2:12:24 PM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:24 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/8/2024 2:12:28 PM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download) 
[7/8/2024 2:12:28 PM] Preparing USB drive
[7/8/2024 2:12:28 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/8/2024 2:12:28 PM] Copying: 1u5t-14g386-cb.tar.gz 
[7/8/2024 2:12:28 PM] Validating: 1u5t-14g386-cb.tar.gz 
[7/8/2024 2:12:28 PM] Copied: 1u5t-14g386-cb.tar.gz 
[7/8/2024 2:12:28 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/8/2024 2:12:28 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/8/2024 2:12:28 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/8/2024 2:12:28 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/8/2024 2:12:28 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/8/2024 2:12:28 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/8/2024 2:12:53 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/8/2024 2:12:57 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/8/2024 2:12:57 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/8/2024 2:12:57 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/8/2024 2:13:28 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/8/2024 2:13:34 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/8/2024 2:13:34 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/8/2024 2:13:34 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/8/2024 2:14:25 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/8/2024 2:14:34 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/8/2024 2:14:34 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/8/2024 2:14:34 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/8/2024 2:15:18 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/8/2024 2:15:25 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/8/2024 2:15:25 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/8/2024 2:15:25 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/8/2024 2:16:27 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/8/2024 2:16:38 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/8/2024 2:16:38 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/8/2024 2:16:38 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/8/2024 2:17:49 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/8/2024 2:18:01 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/8/2024 2:18:01 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/8/2024 2:18:01 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/8/2024 2:19:11 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/8/2024 2:19:22 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/8/2024 2:19:22 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/8/2024 2:19:22 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/8/2024 2:20:35 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/8/2024 2:20:48 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/8/2024 2:20:48 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/8/2024 2:20:48 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/8/2024 2:22:13 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/8/2024 2:22:27 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/8/2024 2:22:27 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/8/2024 2:22:27 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/8/2024 2:23:41 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/8/2024 2:23:52 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/8/2024 2:23:52 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/8/2024 2:23:52 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/8/2024 2:25:06 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/8/2024 2:25:17 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/8/2024 2:25:17 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/8/2024 2:25:17 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/8/2024 2:26:21 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/8/2024 2:26:32 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/8/2024 2:26:32 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/8/2024 2:26:32 PM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/8/2024 2:27:50 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/8/2024 2:28:03 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/8/2024 2:28:03 PM] Generating reformat.lst
[7/8/2024 2:28:03 PM] Generating autoinstall.lst
[7/8/2024 2:28:03 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Hello.
The icon won’t appear again until you connect a phone for the first time.
Have you removed your car from your phone’s configuration?, that would include android auto on your phone.
If yes, I would try with a different phone and cable as well.
Experience says that if CP works so should AA.

3

First, when you do this kind of upgrade you need to do a master reset afterwards.
Second you need to go to Settings and enable Android Auto.
I’ve got a 2018 Fusion Platinum Hybrid and don’t have any issues with wired AA or using a Motorola MA1 for wireless AA.

4

Good idea. I will try a different Android phone. Thank you!

5

I (thought) I looked through all of the settings options after the update. Where is the switch to enable AA in the 3.4 version of the code? Thank you for the conformation it SHOULD work. :slight_smile:

6

Thank you both for your suggestions. It ended up being the brand new USB cable I had purchased. After testing with a cable from one of our other vehicles both Android phones worked.

Thanks again,
Brett

1 Like
7

People using a sub-par USB cable is a common issue that causes this. Nice job finding the issue.

1 Like
8

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