It just looks like the USB section is not working. Try a new USB first…
The hub replacement is:
HC3Z-19A387-E (BLUE BACKLIGHTING) Ford (Wide 2 USB-A Port)
or
HC3Z-19A387-F (BLUE BACKLIGHTING) Ford (Wide 2 USB-A Port)
Don’t buy hubs from China! Most are counterfeit. The dealer/service departments have the hubs for about $55 US.
It worked! It was my USB module. It was only working intermittently and I had no idea. Got the system updated and now running 3.4.
Thank you guys so much!
I think I have the same problem with my Explorer. Same setup and I have had problems also with my USB hub. Could be a somewhat rare intermittent problem with the early single port ones.