I used the Syn3 updater with 2 different USB sticks and I’m still stuck with the message. I’ve reviewed all the information and done everything suggested and nothing is getting me away from the Please insert USB message. I’ve done hundreds of resets with power and scan buttons depressed.
I noticed the USB light only stays on for about 3 seconds and does this every 20 seconds. Maybe my USB ports are messed up and not on long enough to download everything? When iPhone plugged in, it works.
I’m hoping somebody can help me before I go buy an APIM on eBay.
SYNC Region: North America & Canada
Navigation Variant: No
Old SYNC Version: 3.0.18025
New SYNC Version: 3.4.21194
Do you have a error message, if so what is it?
Please insert USB
OK. You could downgrade the unit to 3.3.19052 to reformat it back to 3.4.21265. You can use the Syn3 Updater to do this.
Does CarPlay actually work? You should have had to upgrade the USB hardware.
Also, make sure there are no other USB devices connected.
Do you have the FORScan application? Have you ever made changes to the APIM asbuilt?
I’ve already tried to go down to 3.3.19052. Same result.
I upgraded to the 3.0 with Ford USB download and Apple CarPlay worked flawlessly. I was excited about 3.4 so I could use it cordless with dongle.
Now I’m not excited about dropping $250 for a new APIM because for whatever reason mine is frozen in this Please insert USB loop.
Do you have the cordless CarPlay dongle plugged in when you see this error?
But you did not reformat from 3.3.19052. I suspect something is corrupted with the reformat from 3.0.xxx and the only way to clear the corruption would be to reformat the unit again.
CarPlay dongle is not in, nothing in USB ports.
I have PNY and Memorex USB sticks, are these quality?
How do I reformat the unit again? Do I just use Syn3 updater with version 3.3.19052?
Ok, so it’s already in reformat mode, it’s not operative.
Are you 150% sure you do not have another device connected?.
Do you have more than 1 USB port to try?.
What’s the brand of the pendrives you used?
You are stuck in the reformat mode from Sync 3.0.! This is different from what we were thinking, so the solution is none of the above that was suggested.
I would normally say that the PNY and Memorex sticks are fine. These are probably 2.0 or 2.1 versions?
I agree, I think I’m stuck in 3.0 because the first time I put the usb in, it went to this message very quickly. I only have one other usb port and it has never worked since I bought the truck. 2017 I bought used in 2018.
The Memorex is 2.0, bought it last night.
I originally used the PNY which is 3.0.
As with Dorothy, you are not in Kansas anymore…
The screen you showed before it’s not even Sync…
By reformat, what the USB did was installing a package (reformat tool) that now the units boots with, that’s the screen you are seeing. It’s not Sync 3.0…
So, out of 2 ports 1 does not work, and this second one is acting up… @F150Chief , are these independent ports?, or they are both ultimately connected to a single HUB?
Ok. I’ll order one today. Hopefully just the usb hub and not the APIM, right? With new usb hub installed do the files that I just tried, correct? The reformat pdf directions?