Can't get past "Updating system softwate..."

Oldwhatshisname · 20 February 2022 16:49

2017 Expedition EL, Sync 3 ver 2.0 trying to upgrade to 3.4.
If I plug the USB drive in directly, I get a “can’t read device” error, but it APPEARS to start normally on a USB extension cable … at first. (I use the extension because the drive is so tiny it’s hard to plug in)
But nothing happens when “Updating system softwate…” goes away and no changes appear to happen.

I’m using a PNY 64GB USB 3.1 flash drive and wondering if it is the problem.

What is the best flash drive to use?

SYNC Region: North America & Canada

Navigation Variant: Yes

Old SYNC Version: 2.0

New SYNC Version: 3.4.21194

Do you have a error message, if so what is it?
none it just goes back to the normal screen

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.80

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.8.0
Branch: Stable
Operating System: Microsoft Windows 7 Professional  ()

PREVIOUS CONFIGURATION
Version: 3.4.21265
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: USB DISK 3.0 USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=5U5T-14G381-ET_1627475308000.TAR.GZ
VOICE=5U5T-14G391-CP_1626959995000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAJ_1626961442000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBJ_1626962550000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCJ_1626963400000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.8.0 Stable - downgrade  Mode - Sync 3.4.21194 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (19)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G381-ET_1627475308000.TAR.GZ (847.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

LOG
[2/16/2022 9:11:45 AM] Selected Region: NA - Release: Sync 3.4.21194 - Map Version: 2.20 (2020) - NA 
[2/16/2022 9:11:45 AM] Install Mode: Auto-Detect (downgrade) Forced: False 
[2/16/2022 9:11:45 AM] MY20 Protection: Auto-Detect 
[2/16/2022 9:11:45 AM] Formatting USB drive
[2/16/2022 9:11:45 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/16/2022 9:11:57 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/16/2022 9:11:57 AM] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[2/16/2022 9:20:33 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/16/2022 9:20:35 AM] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/16/2022 9:20:35 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[2/16/2022 9:20:35 AM] Downloading: GB5T-14G386-SC_85041.tar.gz
[2/16/2022 9:20:36 AM] Validating: GB5T-14G386-SC_85041.tar.gz 
[2/16/2022 9:20:36 AM] Downloaded: GB5T-14G386-SC_85041.tar.gz 
[2/16/2022 9:20:36 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/16/2022 9:20:36 AM] Downloading: 1u5t-14g386-cb.tar.gz
[2/16/2022 9:20:46 AM] Validating: 1u5t-14g386-cb.tar.gz 
[2/16/2022 9:20:46 AM] Downloaded: 1u5t-14g386-cb.tar.gz 
[2/16/2022 9:20:46 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/16/2022 9:20:46 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/16/2022 9:30:16 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/16/2022 9:30:19 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/16/2022 9:30:19 AM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[2/16/2022 9:30:19 AM] Downloading: 5U5T-14G381-ET_1627475308000.TAR.GZ
[2/16/2022 9:45:07 AM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[2/16/2022 9:45:21 AM] Downloaded: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[2/16/2022 9:45:21 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/16/2022 9:45:21 AM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[2/16/2022 9:52:04 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/16/2022 9:52:06 AM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/16/2022 9:52:06 AM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2/16/2022 9:52:11 AM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download) 
[2/16/2022 9:52:11 AM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2/16/2022 9:52:20 AM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download) 
[2/16/2022 9:52:20 AM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2/16/2022 9:52:31 AM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download) 
[2/16/2022 9:52:31 AM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2/16/2022 9:52:43 AM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download) 
[2/16/2022 9:52:43 AM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2/16/2022 9:52:53 AM] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download) 
[2/16/2022 9:52:53 AM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2/16/2022 9:53:05 AM] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download) 
[2/16/2022 9:53:05 AM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2/16/2022 9:53:16 AM] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download) 
[2/16/2022 9:53:16 AM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2/16/2022 9:53:28 AM] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download) 
[2/16/2022 9:53:28 AM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2/16/2022 9:53:39 AM] Validated: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Skipping Download) 
[2/16/2022 9:53:39 AM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2/16/2022 9:53:39 AM] Validated: 4U5T-14G424-CD_1616778089000.TAR.GZ (Skipping Download) 
[2/16/2022 9:53:39 AM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2/16/2022 9:53:43 AM] Validate: 4U5T-14G422-CAJ_1626961442000.TAR.GZ (Failed!, Downloading)
[2/16/2022 9:53:43 AM] Downloading: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/16/2022 10:14:47 AM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2/16/2022 10:15:05 AM] Downloaded: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2/16/2022 10:15:05 AM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2/16/2022 10:15:05 AM] Downloading: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/16/2022 10:26:29 AM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2/16/2022 10:26:37 AM] Downloaded: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2/16/2022 10:26:37 AM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2/16/2022 10:26:37 AM] Downloading: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/16/2022 10:34:09 AM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2/16/2022 10:34:12 AM] Downloaded: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2/16/2022 10:34:12 AM] Preparing USB drive
[2/16/2022 10:34:12 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/16/2022 10:34:12 AM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/16/2022 10:34:42 AM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/16/2022 10:34:44 AM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[2/16/2022 10:34:44 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[2/16/2022 10:34:44 AM] Copying: GB5T-14G386-SC_85041.tar.gz 
[2/16/2022 10:34:44 AM] Validating: GB5T-14G386-SC_85041.tar.gz 
[2/16/2022 10:34:44 AM] Copied: GB5T-14G386-SC_85041.tar.gz 
[2/16/2022 10:34:44 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/16/2022 10:34:44 AM] Copying: 1u5t-14g386-cb.tar.gz 
[2/16/2022 10:34:45 AM] Validating: 1u5t-14g386-cb.tar.gz 
[2/16/2022 10:34:45 AM] Copied: 1u5t-14g386-cb.tar.gz 
[2/16/2022 10:34:45 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/16/2022 10:34:45 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/16/2022 10:35:29 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/16/2022 10:35:32 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/16/2022 10:35:32 AM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[2/16/2022 10:35:32 AM] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[2/16/2022 10:36:34 AM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[2/16/2022 10:36:57 AM] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[2/16/2022 10:36:57 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/16/2022 10:36:57 AM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/16/2022 10:37:32 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/16/2022 10:37:34 AM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[2/16/2022 10:37:34 AM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2/16/2022 10:37:34 AM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2/16/2022 10:38:15 AM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2/16/2022 10:38:18 AM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[2/16/2022 10:38:18 AM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2/16/2022 10:38:18 AM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2/16/2022 10:39:42 AM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2/16/2022 10:40:08 AM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[2/16/2022 10:40:08 AM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2/16/2022 10:40:08 AM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2/16/2022 10:42:00 AM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2/16/2022 10:42:29 AM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[2/16/2022 10:42:29 AM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2/16/2022 10:42:29 AM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2/16/2022 10:43:55 AM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2/16/2022 10:44:07 AM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[2/16/2022 10:44:07 AM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2/16/2022 10:44:07 AM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2/16/2022 10:45:25 AM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2/16/2022 10:45:30 AM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[2/16/2022 10:45:30 AM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2/16/2022 10:45:30 AM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2/16/2022 10:47:04 AM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2/16/2022 10:47:13 AM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[2/16/2022 10:47:13 AM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2/16/2022 10:47:13 AM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2/16/2022 10:48:38 AM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2/16/2022 10:48:43 AM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[2/16/2022 10:48:43 AM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2/16/2022 10:48:43 AM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2/16/2022 10:50:15 AM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2/16/2022 10:50:21 AM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[2/16/2022 10:50:21 AM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2/16/2022 10:50:21 AM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2/16/2022 10:51:46 AM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2/16/2022 10:51:51 AM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[2/16/2022 10:51:51 AM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2/16/2022 10:51:51 AM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2/16/2022 10:51:52 AM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2/16/2022 10:51:52 AM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[2/16/2022 10:51:52 AM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2/16/2022 10:51:52 AM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2/16/2022 10:53:30 AM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2/16/2022 10:54:05 AM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[2/16/2022 10:54:05 AM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2/16/2022 10:54:05 AM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2/16/2022 10:55:00 AM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2/16/2022 10:55:04 AM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[2/16/2022 10:55:04 AM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2/16/2022 10:55:04 AM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2/16/2022 10:55:47 AM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2/16/2022 10:55:50 AM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[2/16/2022 10:55:51 AM] Generating reformat.lst
[2/16/2022 10:55:51 AM] Generating autoinstall.lst
[2/16/2022 10:55:51 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 20 February 2022 17:40

Many things seem wrong.

A)

Based on what you are telling us, that’s wrong.

B) Do you have a screenshot of the current about sync screen?, I’d like to confirm your version.

C)

Your computer is seeing a generic drive/disk. Don’t you have a quality branded USB pendrive?. Not a disk or sd card, a simple pendrive.

F150Chief · 20 February 2022 18:19

Your autoinstall.lst file is wrong.

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

If you are on Sync 3 version 2.x this will not work. The file needs to be:
[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

This is because you have the “Previous Version” as 3.4.21265. This needs to be 2.0.xxxxx, any version.

Oldwhatshisname · 20 February 2022 18:51

Oops! I guess I need to start over!
Current Sync version is 2.0

The drive is a PNY 64GB USB 3.1 Thumb drive.
If there’s a better choice, please advise.

SaNdMaN · 20 February 2022 19:15

Yes, you need to configure syn3updater with the correct parameters.
Can you post an photo of the about sync section?.

About the drive, you could get a Sandisk or Kingston one, those are well established brands. But you can first try with what you have. If you run into issues, then you would know what to change.

Oldwhatshisname · 20 February 2022 23:44

I’d post a picture if I could figure out how, but it is Sync3 ver 2.0

I’ll try again with the correct settings but I think I get a SanDish, maybe a USB 2.0 drive

IMG_20210903_214352174

SaNdMaN · 20 February 2022 23:50

Thank you, now the image came through.
You are running Sync3 2.0.16074.

About the new USB pendrive that’s really up to you, if you have one laying around you can try with that and maybe you will save a few bucks. If there are issues, you can always buy a new one. We had a user that used a PNY one and had no issues → Another Please insert USB debacle - #14 by drasmuss (his issues were related to a bad USB hub, not the USB itself)

Also, if you are going to buy a pendrive, try getting a 3.0 one.

Oldwhatshisname · 21 February 2022 02:27

Thanks a million! I obviously missed the settings tab or didn’t understand it. Now I (think) know what to do.

That bad USB hub debacle is interesting and probably more frustrating than my problem

Oldwhatshisname · 24 February 2022 12:40

Continuing the discussion from Can’t get past “Updating system softwate…”:

SUCCESS AT LEAST!! I had a false start when I plugged my PNY thumb drive in directly and the truck said that the inserted device was not responding (WHAT??). I plugged it in via my trusty Amazon Basics 6ft USB extension cable and it immediately started working.

25 minutes later and the update were completed!

Sync 3.4.21265 lives along with maps NA 2.20!

THANK YOU, THANK YOU, THANK YOU!!!

SaNdMaN · 24 February 2022 13:37

Thank you for updating the thread with the results, glad it worked.

Enjoy your new Sync3 version!, take care

SaNdMaN · 25 February 2022 14:46

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