APIM and ACM Programming

The issues you are experiencing are typical for the equipment shown. You could update the firmware on the APIM to help the issue, but this is widely documented with the older ACM and APIM. (APIM is the culprit here.)

The APIM asbuilt does indicate the APIM has NAV. However, the firmware files are old for this unit. If this is important to you, you could upgrade the firmware to MY18.5+ which should fix the issue for the most part.

Updating Sync 3 APIM Firmware Using FORScan 2.4.x Release - Ford / Guides - CyanLabs Official Community

You should not go beyond this for your unit:
3.2/3.3 APIM NAV & NON-NAV Unit Firmware (Production Release, 2018.5, Late J thru K Series)
Secondary Boot Loader: GB5T-14G376-AA
Strategy (F188): 1U5T-14G374-DA (6/27/2018)
Calibration (F124): 1U5T-14G375-DA (NAV) / 1U5T-14G375-CA (NON-NAV)
ECU Configuration/Sound Profiles (F10A): GB5T-14G379-AA
ECU Configuration/Illumination Strategy (F16B): JB5T-14G379-BA (6/7/2018)

APIM Firmware Production Releases - Ford / Information - CyanLabs Official Community
APIM Firmware Flash Rescue - Ford / Information - CyanLabs Official Community