backup camera malfunction after 3.4 update

backup camera no longer works after update from 2.3 17109 to 3.4 23188 Ford Everest 2018 model ROW
everythin else works, done master reset already
No error message on display, only says “Camera is unavailable. Please contact your dealership”


SYNC Region: ROW

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.317109

New SYNC Version: 3.423188

Do you have a error message, if so what is it?
Camera is unavailable. Please contact your dealership

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: Syn3 Updated 2.12.5.0 Stable

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 2.3.17109
Region: ROW
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Verbatim STORE N GO USB Device
Size: 28.9GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-FT_1660787787000.TAR.GZ
GRACENOTES=4U5T-14G423-FC_1615431949000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-FFK.tar.gz
MAP_LICENSE=4U5T-14G424-FFK.tar.gz


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 ROW

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (8)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-FT_1660787787000.TAR.GZ (1.4GB)
4U5T-14G423-FC_1615431949000.TAR.GZ (923.8MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-FFK.tar.gz (1.1GB)
4U5T-14G424-FFK.tar.gz (1.7KB)

LOG
[2024/06/18 16:16:29] Selected Region: ROW - Release: Sync 3.4.23188 - Map Version: 2021 Q4 - ROW (South Africa) 
[2024/06/18 16:16:29] Install Mode: Auto-Detect (reformat) Forced: False 
[2024/06/18 16:16:29] MY20 Protection: Auto-Detect 
[2024/06/18 16:16:29] Formatting USB drive
[2024/06/18 16:16:29] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2024/06/18 16:16:38] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2024/06/18 16:16:38] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2024/06/18 16:16:38] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2024/06/18 16:16:38] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[2024/06/18 16:16:38] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[2024/06/18 16:16:43] Validated: 5U5T-14G391-FT_1660787787000.TAR.GZ (Skipping Download) 
[2024/06/18 16:16:43] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[2024/06/18 16:16:45] Validated: 4U5T-14G423-FC_1615431949000.TAR.GZ (Skipping Download) 
[2024/06/18 16:16:45] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2024/06/18 16:16:46] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[2024/06/18 16:16:46] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2024/06/18 16:16:49] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[2024/06/18 16:16:49] Checking Existing File: Ford_South_Africa21Q4.tgz 
[2024/06/18 16:16:52] Validated: Ford_South_Africa21Q4.tgz (Skipping Download) 
[2024/06/18 16:16:59] Extracting: Ford_South_Africa21Q4.tgz (This may take some time!) 
[2024/06/18 16:16:59] Added MultiPackage files to Queue
[2024/06/18 16:16:59] Preparing USB drive
[2024/06/18 16:17:00] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2024/06/18 16:17:00] Copying: 1u5t-14g386-cb.tar.gz 
[2024/06/18 16:17:03] Validating: 1u5t-14g386-cb.tar.gz 
[2024/06/18 16:17:03] Copied: 1u5t-14g386-cb.tar.gz 
[2024/06/18 16:17:03] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2024/06/18 16:17:03] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2024/06/18 16:17:03] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2024/06/18 16:17:03] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2024/06/18 16:17:03] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[2024/06/18 16:17:03] Copying: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[2024/06/18 16:21:18] Validating: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[2024/06/18 16:21:58] Copied: 5U5T-14G391-FT_1660787787000.TAR.GZ 
[2024/06/18 16:21:58] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[2024/06/18 16:21:58] Copying: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[2024/06/18 16:24:54] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[2024/06/18 16:25:21] Copied: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[2024/06/18 16:25:21] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2024/06/18 16:25:21] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2024/06/18 16:25:33] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2024/06/18 16:25:34] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2024/06/18 16:25:34] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2024/06/18 16:25:34] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2024/06/18 16:28:22] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2024/06/18 16:28:47] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2024/06/18 16:28:47] Checking Existing File: 4U5T-14G421-FFK.tar.gz 
[2024/06/18 16:28:47] Copying: 4U5T-14G421-FFK.tar.gz 
[2024/06/18 16:32:27] Validating: 4U5T-14G421-FFK.tar.gz 
[2024/06/18 16:33:01] Copied: 4U5T-14G421-FFK.tar.gz 
[2024/06/18 16:33:01] Checking Existing File: 4U5T-14G424-FFK.tar.gz 
[2024/06/18 16:33:01] Copying: 4U5T-14G424-FFK.tar.gz 
[2024/06/18 16:33:01] Validating: 4U5T-14G424-FFK.tar.gz 
[2024/06/18 16:33:01] Copied: 4U5T-14G424-FFK.tar.gz 
[2024/06/18 16:33:01] Generating reformat.lst
[2024/06/18 16:33:01] Generating autoinstall.lst
[2024/06/18 16:33:01] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Did you do a master reset after the reformat and move to 3.4?

You have posted this in 3 places now. Please don’t spam the threads and be patient.

Hi, yes i did.
Thanks

Pull the battery cable for 30 minutes to force all the modules to cold reboot.
Have you read the car for codes to see what DTC is being thrown?