Backup camera

I installed sync 3.4 on my 2017 Ford F150 in 2018 and everything has worked just fine till a few weeks ago and my backup camera started having issues and not working right. The screen is fuzzy and has lines in it and comes and go’s black… I bought a new camera and it does the same thing. I have tried to reinstall the original program back in the truck but it is giving me an error . I thought about doing a total reset but am affraid it will mess everything up. Any advice. Thanks


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.34

Do you have a error message, if so what is it?
yes PKG_ERRO4

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: CYANLABS - SYN3 UPDATER - V2.10.1.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.1.0 PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Do you have ForScan so that you can run the re-calibration procedure for the new camera?

1 Like

Yes I have ForScan but will have to learn how to re-calibrate it. Thanks

Yes I have done every thing from buying a new camera to re wiring and nothing has worked so I am going to take it to my Ford dealership and let them check it out.

You need to install the new camera and then perform a new hardware or LIN calibration. This is in FORScan, the troubleshooting tools page.