Black screen after update process

Hi at all. I’ve tried to update my Ford Kuga Sync to latest version using Syn3updater but after update process, Sync stucks on black screen.


SYNC Region: Europe

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.4.21194

New SYNC Version: 3.4.22110

Do you have a error message, if so what is it?
Only black screen after update process

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21194
Region: EU
Navigation: True
Install Mode: downgrade (downgrade)
Install Mode Overridden: True
My20 Protection Enabled: Disattivato / Non MY20

DESTINATION DETAILS
Mode: Directory
Path: C:\Users\user\downgrade_sync\

REFORMAT.LST
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
APPS=5U5T-14G381-EZ_1652218180000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
VOICE=5U5T-14G391-AS_1644006548000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - downgrade FORCED  Mode - Sync 3.4.22110 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (7)
1u5t-14g386-cb.tar.gz (8,5MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G381-EZ_1652218180000.TAR.GZ (869,8MB)
5U5T-14G391-AS_1644006548000.TAR.GZ (1,5GB)
GB5T-14G386-SC_85041.tar.gz (1,8KB)

LOG
[13/08/2022 10:16:24] Selected Region: EU - Release: Sync 3.4.22110 - Map Version: Mantieni mappe esistenti 
[13/08/2022 10:16:24] Install Mode: downgrade (downgrade) Forced: True 
[13/08/2022 10:16:24] MY20 Protection: Disattivato / Non MY20 
[13/08/2022 10:16:24] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:25] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:25] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:25] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[13/08/2022 10:16:25] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:25] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[13/08/2022 10:16:25] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:27] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:27] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:29] Validated: 5U5T-14G381-EZ_1652218180000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:29] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:29] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:30] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:33] Validated: 5U5T-14G391-AS_1644006548000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:33] Preparing selected directory (No USB Drive Selected)
[13/08/2022 10:16:33] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:33] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:34] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:35] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:35] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Copying: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Validating: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Copied: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Copying: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Validating: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Copied: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:35] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:36] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:38] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:38] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:38] Copying: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:39] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:42] Copied: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:42] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:42] Copying: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:45] Validating: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:49] Copied: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:49] Generating reformat.lst
[13/08/2022 10:16:49] Generating autoinstall.lst
[13/08/2022 10:16:49] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY!
1 Like

Your profile says you have a 2020 Kuga, and I suspect you used a reformat USB. If so, the unit is dead.

1 Like

Your car is 2020. You have obviously not followed the instructions and warnings and have bricked your APIM

In addition to this please don’t circumvent the requirement of posting a log, thread closed post another once you have the log.