Black screen after update process

Ford SYNC 3 Support
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1

Hi at all. Sorry for my last incomplete topic but I was anxious to know if it could be possible to “restore” my Sync. I have a '20 Kuga produced in '19 (as I can see on Ford site with my VIM), so I tried to update my Ford Kuga Sync to latest version using Syn3updater and forcing downgrade mode (yes, I’ve read documentation). So after update process, Sync stucks on black screen. Is there any solution to unbrick the Sync?

SYNC Region: Europe

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.4.21194

New SYNC Version: 3.4.22110

Do you have a error message, if so what is it?
Only black screen

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21194
Region: EU
Navigation: True
Install Mode: downgrade (downgrade)
Install Mode Overridden: True
My20 Protection Enabled: Disattivato / Non MY20

DESTINATION DETAILS
Mode: Directory
Path: C:\Users\user\downgrade_sync\

REFORMAT.LST
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
APPS=5U5T-14G381-EZ_1652218180000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
VOICE=5U5T-14G391-AS_1644006548000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - downgrade FORCED  Mode - Sync 3.4.22110 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (7)
1u5t-14g386-cb.tar.gz (8,5MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G381-EZ_1652218180000.TAR.GZ (869,8MB)
5U5T-14G391-AS_1644006548000.TAR.GZ (1,5GB)
GB5T-14G386-SC_85041.tar.gz (1,8KB)

LOG
[13/08/2022 10:16:24] Selected Region: EU - Release: Sync 3.4.22110 - Map Version: Mantieni mappe esistenti 
[13/08/2022 10:16:24] Install Mode: downgrade (downgrade) Forced: True 
[13/08/2022 10:16:24] MY20 Protection: Disattivato / Non MY20 
[13/08/2022 10:16:24] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:25] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:25] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:25] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[13/08/2022 10:16:25] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:25] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[13/08/2022 10:16:25] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:27] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:27] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:29] Validated: 5U5T-14G381-EZ_1652218180000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:29] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:29] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:30] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:33] Validated: 5U5T-14G391-AS_1644006548000.TAR.GZ (Skipping Download) 
[13/08/2022 10:16:33] Preparing selected directory (No USB Drive Selected)
[13/08/2022 10:16:33] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:33] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:34] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:35] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[13/08/2022 10:16:35] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Copying: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Validating: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Copied: GB5T-14G386-SC_85041.tar.gz 
[13/08/2022 10:16:35] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Copying: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Validating: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Copied: 1u5t-14g386-cb.tar.gz 
[13/08/2022 10:16:35] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:35] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:36] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:38] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[13/08/2022 10:16:38] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:38] Copying: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:39] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:42] Copied: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[13/08/2022 10:16:42] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[13/08/2022 10:16:42] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:42] Copying: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:45] Validating: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:49] Copied: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[13/08/2022 10:16:49] Generating reformat.lst
[13/08/2022 10:16:49] Generating autoinstall.lst
[13/08/2022 10:16:49] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY!
2

So, you forced downgrade on a MY20… Wow…

Anyways, your unit is almost certainly dead.
Only way to be 100% sure is for you to remove the unit and check the stickers on it.

But the behaviour you are describing is a typical reformat on a MY20 unit, so chances are you will have to replace the APIM.

Also, I’m not sure why:
A) you forced an installation method on a MY20 car
B) ignored all the warnings
C) Disabled MY20 protection
D) Told Syn3Updater your unit had navigation but decided to omit all navigation packages.

Something does not add up…

3

Thanks for your reply. Yours are reasonable doubts:
A) I forced installation method because I thought my car was not a MY20 car
B) same as A
C) same as A
D) I wanted to update only Sync without maps, because I wanted to test a “clean” upgrade, faster if compared with the maps package

I made a sh*t :pensive:

4

Well, what’s done is done.
As said before, only way to be certain your unit is MY20 is for you to remove it and check the stickers.
Is it under warranty?.

5

Is there any documentation or guide to remove the unit? And don’t make other damages…
Yes it’s under warranty…

6

Since the warranty is still in place, my recommendation would be to go to the dealer. Just play dumb, say the unit does not boot and it’s inoperative. Of course, do not mention any of this to them.

It’s your best chance to avoid paying for a new APIM.

7

yes, I had already thought about it.

I’ll try to get documentation about remove the unit and check if is a MY20 or not.

8

That’s up to you, I would not mess with it any more since it’s under warranty.

Anyways, I’m sure there’s a video on YouTube to assist you in removing the unit should you chose to do so.

1 Like
9

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