I have 2018 Ford Explorer with black screen. AIPM is stock, never modified. Black screen came suddenly while driving. I have been read here some documentations about this problem, it is my first time with this kind of problem and first time using ForScan, so, I don’t have much experience dealing with this. I found this procedure for Black screen problem:
I want ask you if the procedure above is the correct to try to fix this problem or it there is something more that can be done.
My module is:
Part number: JR3T-14G371-BED
Calibration level: JR3T-14G371-BJG
Based on the fact you say the APIM is not modified, this sounds like a hardware issue. The screen failure is not uncommon. The procedure listed above is for the firmware flashing, it will not solve the issue.
That is where I would start. Get a screen like on Ebay (make sure you can return it) and replace the unit. Be aware that There are 2 different types of 8" screens, recessed and non-recessed. This is for the mount, they are the same otherwise. You can use the existing mounts.
The screen you need is GB5T-18B955-SC. Should be about just over $200 for a good used one.
Have you performed a soft reset.
Hold the Power button (center of the volume knob) + the Right-Seek button at the same time for approximately five seconds.
The display will indicate when the module is resetting. You may then release the buttons.
I know you can’t perform a Master Reset, but have you disconnected the battery for 5 minutes and then reconnect?
In FORScan there is a reset procedure also, but I think it is really just the soft reset.