Blank screen after sync 3 upgrade

Ford SYNC 3 Support
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1

Just upgraded using same method I have previously with no issues, however I now have a blank screen :frowning: Have tried battery off to no avail. I was on sync 3.4.2220 using this site. Today it failed going to latest. Log file from creation copied below.

CYANLABS - SYN3 UPDATER - V2.11.9.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.22251
Region: EU
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: USB SanDisk 3.2Gen1 USB Device
Size: 28.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AC_1682460957000.TAR.GZ
MAP=1U5T-14G421-BAK_1682464992000.TAR.GZ
MAP=1U5T-14G421-BBK_1682466740000.TAR.GZ
MAP=1U5T-14G421-BCK_1682467250000.TAR.GZ
MAP=1U5T-14G421-BDK_1682467734000.TAR.GZ
MAP=1U5T-14G421-BEK_1682467790000.TAR.GZ
MAP=1U5T-14G421-BFK_1682467908000.TAR.GZ
MAP=1U5T-14G421-BGK_1682467948000.TAR.GZ
MAP=1U5T-14G421-BHK_1682468092000.TAR.GZ
MAP=1U5T-14G421-BJK_1682469041000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BM_1683133039000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAH_1675637035000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBH_1675637107000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCH_1675638261000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDH_1675638739000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.9.0 Stable - downgrade Mode - Sync 3.4.23088 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

FILES (21)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AC_1682460957000.TAR.GZ (869.8MB)
1U5T-14G421-BAK_1682464992000.TAR.GZ (2.3GB)
1U5T-14G421-BBK_1682466740000.TAR.GZ (541.8MB)
1U5T-14G421-BCK_1682467250000.TAR.GZ (1.7GB)
1U5T-14G421-BDK_1682467734000.TAR.GZ (1.1GB)
1U5T-14G421-BEK_1682467790000.TAR.GZ (1.7GB)
1U5T-14G421-BFK_1682467908000.TAR.GZ (2.5GB)
1U5T-14G421-BGK_1682467948000.TAR.GZ (2GB)
1U5T-14G421-BHK_1682468092000.TAR.GZ (2.7GB)
1U5T-14G421-BJK_1682469041000.TAR.GZ (25.6MB)
1U5T-14G424-BM_1683133039000.TAR.GZ (1.7KB)
4U5T-14G422-BAH_1675637035000.TAR.GZ (2.3GB)
4U5T-14G422-BBH_1675637107000.TAR.GZ (2.1GB)
4U5T-14G422-BCH_1675638261000.TAR.GZ (1.6GB)
4U5T-14G422-BDH_1675638739000.TAR.GZ (2GB)

LOG
[18/05/2023 13:39:51] Selected Region: EU - Release: Sync 3.4.23088 - Map Version: F12 (2022) - EU (05 2022)
[18/05/2023 13:39:51] Install Mode: Auto-Detect (downgrade) Forced: False
[18/05/2023 13:39:51] MY20 Protection: Disabled / Not MY20
[18/05/2023 13:39:51] Formatting USB drive
[18/05/2023 13:39:51] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[18/05/2023 13:39:59] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[18/05/2023 13:40:01] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:01] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[18/05/2023 13:40:01] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)
[18/05/2023 13:40:01] Checking Existing File: 1u5t-14g386-cb.tar.gz
[18/05/2023 13:40:01] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[18/05/2023 13:40:01] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ
[18/05/2023 13:40:05] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:05] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[18/05/2023 13:40:07] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:07] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[18/05/2023 13:40:07] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:07] Checking Existing File: NU5T-14G381-AC_1682460957000.TAR.GZ
[18/05/2023 13:40:11] Validated: NU5T-14G381-AC_1682460957000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:11] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ
[18/05/2023 13:40:18] Validated: 1U5T-14G421-BAK_1682464992000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:18] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ
[18/05/2023 13:40:21] Validated: 1U5T-14G421-BBK_1682466740000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:21] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ
[18/05/2023 13:40:27] Validated: 1U5T-14G421-BCK_1682467250000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:27] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ
[18/05/2023 13:40:31] Validated: 1U5T-14G421-BDK_1682467734000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:31] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ
[18/05/2023 13:40:38] Validated: 1U5T-14G421-BEK_1682467790000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:38] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ
[18/05/2023 13:40:48] Validated: 1U5T-14G421-BFK_1682467908000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:48] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ
[18/05/2023 13:40:57] Validated: 1U5T-14G421-BGK_1682467948000.TAR.GZ (Skipping Download)
[18/05/2023 13:40:57] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ
[18/05/2023 13:41:10] Validated: 1U5T-14G421-BHK_1682468092000.TAR.GZ (Skipping Download)
[18/05/2023 13:41:10] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ
[18/05/2023 13:41:10] Validated: 1U5T-14G421-BJK_1682469041000.TAR.GZ (Skipping Download)
[18/05/2023 13:41:10] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ
[18/05/2023 13:41:10] Validated: 1U5T-14G424-BM_1683133039000.TAR.GZ (Skipping Download)
[18/05/2023 13:41:10] Checking Existing File: 4U5T-14G422-BAH_1675637035000.TAR.GZ
[18/05/2023 13:41:20] Validated: 4U5T-14G422-BAH_1675637035000.TAR.GZ (Skipping Download)
[18/05/2023 13:41:20] Checking Existing File: 4U5T-14G422-BBH_1675637107000.TAR.GZ
[18/05/2023 13:41:28] Validated: 4U5T-14G422-BBH_1675637107000.TAR.GZ (Skipping Download)
[18/05/2023 13:41:28] Checking Existing File: 4U5T-14G422-BCH_1675638261000.TAR.GZ
[18/05/2023 13:41:34] Validated: 4U5T-14G422-BCH_1675638261000.TAR.GZ (Skipping Download)
[18/05/2023 13:41:34] Checking Existing File: 4U5T-14G422-BDH_1675638739000.TAR.GZ
[18/05/2023 13:41:41] Validated: 4U5T-14G422-BDH_1675638739000.TAR.GZ (Skipping Download)
[18/05/2023 13:41:41] Preparing USB drive
[18/05/2023 13:41:41] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[18/05/2023 13:41:41] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[18/05/2023 13:42:08] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[18/05/2023 13:42:12] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[18/05/2023 13:42:12] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[18/05/2023 13:42:12] Copying: GB5T-14G386-SC_85041.tar.gz
[18/05/2023 13:42:12] Validating: GB5T-14G386-SC_85041.tar.gz
[18/05/2023 13:42:12] Copied: GB5T-14G386-SC_85041.tar.gz
[18/05/2023 13:42:12] Checking Existing File: 1u5t-14g386-cb.tar.gz
[18/05/2023 13:42:12] Copying: 1u5t-14g386-cb.tar.gz
[18/05/2023 13:42:13] Validating: 1u5t-14g386-cb.tar.gz
[18/05/2023 13:42:13] Copied: 1u5t-14g386-cb.tar.gz
[18/05/2023 13:42:13] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ
[18/05/2023 13:42:13] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ
[18/05/2023 13:43:42] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ
[18/05/2023 13:43:55] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ
[18/05/2023 13:43:55] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[18/05/2023 13:43:55] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ
[18/05/2023 13:44:34] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ
[18/05/2023 13:44:39] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ
[18/05/2023 13:44:39] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[18/05/2023 13:44:39] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ
[18/05/2023 13:44:43] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ
[18/05/2023 13:44:43] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ
[18/05/2023 13:44:43] Checking Existing File: NU5T-14G381-AC_1682460957000.TAR.GZ
[18/05/2023 13:44:43] Copying: NU5T-14G381-AC_1682460957000.TAR.GZ
[18/05/2023 13:45:32] Validating: NU5T-14G381-AC_1682460957000.TAR.GZ
[18/05/2023 13:45:39] Copied: NU5T-14G381-AC_1682460957000.TAR.GZ
[18/05/2023 13:45:39] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ
[18/05/2023 13:45:39] Copying: 1U5T-14G421-BAK_1682464992000.TAR.GZ
[18/05/2023 13:47:53] Validating: 1U5T-14G421-BAK_1682464992000.TAR.GZ
[18/05/2023 13:48:13] Copied: 1U5T-14G421-BAK_1682464992000.TAR.GZ
[18/05/2023 13:48:13] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ
[18/05/2023 13:48:13] Copying: 1U5T-14G421-BBK_1682466740000.TAR.GZ
[18/05/2023 13:48:44] Validating: 1U5T-14G421-BBK_1682466740000.TAR.GZ
[18/05/2023 13:48:48] Copied: 1U5T-14G421-BBK_1682466740000.TAR.GZ
[18/05/2023 13:48:48] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ
[18/05/2023 13:48:48] Copying: 1U5T-14G421-BCK_1682467250000.TAR.GZ
[18/05/2023 13:50:25] Validating: 1U5T-14G421-BCK_1682467250000.TAR.GZ
[18/05/2023 13:50:40] Copied: 1U5T-14G421-BCK_1682467250000.TAR.GZ
[18/05/2023 13:50:40] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ
[18/05/2023 13:50:40] Copying: 1U5T-14G421-BDK_1682467734000.TAR.GZ
[18/05/2023 13:51:42] Validating: 1U5T-14G421-BDK_1682467734000.TAR.GZ
[18/05/2023 13:51:52] Copied: 1U5T-14G421-BDK_1682467734000.TAR.GZ
[18/05/2023 13:51:52] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ
[18/05/2023 13:51:52] Copying: 1U5T-14G421-BEK_1682467790000.TAR.GZ
[18/05/2023 13:53:27] Validating: 1U5T-14G421-BEK_1682467790000.TAR.GZ
[18/05/2023 13:53:41] Copied: 1U5T-14G421-BEK_1682467790000.TAR.GZ
[18/05/2023 13:53:41] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ
[18/05/2023 13:53:41] Copying: 1U5T-14G421-BFK_1682467908000.TAR.GZ
[18/05/2023 13:56:03] Validating: 1U5T-14G421-BFK_1682467908000.TAR.GZ
[18/05/2023 13:56:24] Copied: 1U5T-14G421-BFK_1682467908000.TAR.GZ
[18/05/2023 13:56:24] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ
[18/05/2023 13:56:24] Copying: 1U5T-14G421-BGK_1682467948000.TAR.GZ
[18/05/2023 13:59:14] Validating: 1U5T-14G421-BGK_1682467948000.TAR.GZ
[18/05/2023 13:59:31] Copied: 1U5T-14G421-BGK_1682467948000.TAR.GZ
[18/05/2023 13:59:31] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ
[18/05/2023 13:59:31] Copying: 1U5T-14G421-BHK_1682468092000.TAR.GZ
[18/05/2023 14:02:06] Validating: 1U5T-14G421-BHK_1682468092000.TAR.GZ
[18/05/2023 14:02:29] Copied: 1U5T-14G421-BHK_1682468092000.TAR.GZ
[18/05/2023 14:02:29] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ
[18/05/2023 14:02:29] Copying: 1U5T-14G421-BJK_1682469041000.TAR.GZ
[18/05/2023 14:02:31] Validating: 1U5T-14G421-BJK_1682469041000.TAR.GZ
[18/05/2023 14:02:31] Copied: 1U5T-14G421-BJK_1682469041000.TAR.GZ
[18/05/2023 14:02:31] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ
[18/05/2023 14:02:31] Copying: 1U5T-14G424-BM_1683133039000.TAR.GZ
[18/05/2023 14:02:31] Validating: 1U5T-14G424-BM_1683133039000.TAR.GZ
[18/05/2023 14:02:31] Copied: 1U5T-14G424-BM_1683133039000.TAR.GZ
[18/05/2023 14:02:31] Checking Existing File: 4U5T-14G422-BAH_1675637035000.TAR.GZ
[18/05/2023 14:02:31] Copying: 4U5T-14G422-BAH_1675637035000.TAR.GZ
[18/05/2023 14:04:41] Validating: 4U5T-14G422-BAH_1675637035000.TAR.GZ
[18/05/2023 14:05:00] Copied: 4U5T-14G422-BAH_1675637035000.TAR.GZ
[18/05/2023 14:05:00] Checking Existing File: 4U5T-14G422-BBH_1675637107000.TAR.GZ
[18/05/2023 14:05:00] Copying: 4U5T-14G422-BBH_1675637107000.TAR.GZ
[18/05/2023 14:07:03] Validating: 4U5T-14G422-BBH_1675637107000.TAR.GZ
[18/05/2023 14:07:21] Copied: 4U5T-14G422-BBH_1675637107000.TAR.GZ
[18/05/2023 14:07:21] Checking Existing File: 4U5T-14G422-BCH_1675638261000.TAR.GZ
[18/05/2023 14:07:21] Copying: 4U5T-14G422-BCH_1675638261000.TAR.GZ
[18/05/2023 14:08:55] Validating: 4U5T-14G422-BCH_1675638261000.TAR.GZ
[18/05/2023 14:09:09] Copied: 4U5T-14G422-BCH_1675638261000.TAR.GZ
[18/05/2023 14:09:09] Checking Existing File: 4U5T-14G422-BDH_1675638739000.TAR.GZ
[18/05/2023 14:09:09] Copying: 4U5T-14G422-BDH_1675638739000.TAR.GZ
[18/05/2023 14:11:02] Validating: 4U5T-14G422-BDH_1675638739000.TAR.GZ
[18/05/2023 14:11:19] Copied: 4U5T-14G422-BDH_1675638739000.TAR.GZ
[18/05/2023 14:11:19] Generating reformat.lst
[18/05/2023 14:11:19] Generating autoinstall.lst
[18/05/2023 14:11:19] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

2

Seems you are my20 and did a downgrade (which does a reformat) you must have told syn3 updater you wasn’t my20

3

I’ve upgraded using exactly same method before ?? Not sure what I’ve done differently this time.
Is it recoverable ?

4

I very much doubt you used reformat/downgrade before, syn3 updater asks you a important question, seems you answered wrong and now the unit is dead. It’s not recoverable

5

Oh bugger. I’m sure I downloaded the maps to f11 in same way :disappointed:

6

Is that a new APIM needed ?

7

There’s an edit button, do not post multiple messages.
If your vehicle is MY20 or later then yes, you need to replace the APIM.

8

Your other posts say you have a 2020 Puma so yes, it is bricked.

9

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