Can´t upgrade to 3.4.22200 in my fiesta

I am trying to update my sync from 20351 to the latest version via autoinstall, but after an hour it did not work, just show message “updating software”, anyone now why is this happening? My car not able to update?


SYNC Region: Australia, New Zealand, South America

Navigation Variant: No

Install Type:

Old SYNC Version: 3.4.20351

New SYNC Version: 3.4.20351

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 57,7GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - Autoinstall Mode - Sync 3.4.22200 ANZ

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-BS_1660772122000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-BS_1660772122000.TAR.GZ
Item2 = APPS - NU5T-14G381-AA_1660780450000.TAR.GZ
Open2 = SyncMyRide\NU5T-14G381-AA_1660780450000.TAR.GZ
Options = AutoInstall


FILES (2)
5U5T-14G391-BS_1660772122000.TAR.GZ (1,4GB)
NU5T-14G381-AA_1660780450000.TAR.GZ (869,8MB)

LOG
[7/10/2022 5:55:33 p. m.] Selected Region: ANZ - Release: Sync 3.4.22200 - Map Version: APIM sin Navegación 
[7/10/2022 5:55:33 p. m.] Install Mode: Auto-Detect (autoinstall) Forced: False 
[7/10/2022 5:55:33 p. m.] MY20 Protection: Auto-Detect 
[7/10/2022 5:55:33 p. m.] Formatting USB drive
[7/10/2022 5:55:33 p. m.] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[7/10/2022 5:55:42 p. m.] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[7/10/2022 5:55:54 p. m.] Validated: 5U5T-14G391-BS_1660772122000.TAR.GZ (Skipping Download) 
[7/10/2022 5:55:54 p. m.] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ 
[7/10/2022 5:56:01 p. m.] Validated: NU5T-14G381-AA_1660780450000.TAR.GZ (Skipping Download) 
[7/10/2022 5:56:01 p. m.] Preparing USB drive
[7/10/2022 5:56:01 p. m.] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[7/10/2022 5:56:01 p. m.] Copying: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[7/10/2022 5:58:32 p. m.] Validating: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[7/10/2022 5:59:13 p. m.] Copied: 5U5T-14G391-BS_1660772122000.TAR.GZ 
[7/10/2022 5:59:13 p. m.] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ 
[7/10/2022 5:59:13 p. m.] Copying: NU5T-14G381-AA_1660780450000.TAR.GZ 
[7/10/2022 6:00:49 p. m.] Validating: NU5T-14G381-AA_1660780450000.TAR.GZ 
[7/10/2022 6:01:14 p. m.] Copied: NU5T-14G381-AA_1660780450000.TAR.GZ 
[7/10/2022 6:01:14 p. m.] Generating Autoinstall.lst
[7/10/2022 6:01:14 p. m.] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Follow this guide → Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4

I also wonder why did you cut your log, it’s easier to copy and paste it all and not only a section of it.

I follow the tutorial and now it has enough free space, but now shows MEM_ERR03 while updating, i tried with latest version and 22110 too, but the error persist.

At this point, do this:

  • share the complete log for the USB you are using to upgrade.
  • create and run an interrogator log against the unit, post the full results here (redact the VIN if you care about it)

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 11 Home Single Language (2009)

PREVIOUS CONFIGURATION
Version: 3.4.20351
Region: ANZ
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 57,7GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - Autoinstall Mode - Sync 3.4.22200 ANZ

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-BS_1660772122000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-BS_1660772122000.TAR.GZ
Item2 = APPS - NU5T-14G381-AA_1660780450000.TAR.GZ
Open2 = SyncMyRide\NU5T-14G381-AA_1660780450000.TAR.GZ
Options = AutoInstall

FILES (2)
5U5T-14G391-BS_1660772122000.TAR.GZ (1,4GB)
NU5T-14G381-AA_1660780450000.TAR.GZ (869,8MB)

LOG
[8/10/2022 2:35:27 p. m.] Selected Region: ANZ - Release: Sync 3.4.22200 - Map Version: APIM sin Navegación
[8/10/2022 2:35:27 p. m.] Install Mode: Auto-Detect (autoinstall) Forced: False
[8/10/2022 2:35:27 p. m.] MY20 Protection: Auto-Detect
[8/10/2022 2:35:27 p. m.] Formatting USB drive
[8/10/2022 2:35:27 p. m.] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[8/10/2022 2:35:36 p. m.] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ
[8/10/2022 2:35:47 p. m.] Validated: 5U5T-14G391-BS_1660772122000.TAR.GZ (Skipping Download)
[8/10/2022 2:35:47 p. m.] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ
[8/10/2022 2:35:54 p. m.] Validated: NU5T-14G381-AA_1660780450000.TAR.GZ (Skipping Download)
[8/10/2022 2:35:54 p. m.] Preparing USB drive
[8/10/2022 2:35:54 p. m.] Checking Existing File: 5U5T-14G391-BS_1660772122000.TAR.GZ
[8/10/2022 2:35:54 p. m.] Copying: 5U5T-14G391-BS_1660772122000.TAR.GZ
[8/10/2022 2:38:53 p. m.] Validating: 5U5T-14G391-BS_1660772122000.TAR.GZ
[8/10/2022 2:39:31 p. m.] Copied: 5U5T-14G391-BS_1660772122000.TAR.GZ
[8/10/2022 2:39:31 p. m.] Checking Existing File: NU5T-14G381-AA_1660780450000.TAR.GZ
[8/10/2022 2:39:31 p. m.] Copying: NU5T-14G381-AA_1660780450000.TAR.GZ
[8/10/2022 2:41:04 p. m.] Validating: NU5T-14G381-AA_1660780450000.TAR.GZ
[8/10/2022 2:41:24 p. m.] Copied: NU5T-14G381-AA_1660780450000.TAR.GZ
[8/10/2022 2:41:24 p. m.] Generating Autoinstall.lst
[8/10/2022 2:41:24 p. m.] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Complete log file

VIN:
Versión 5U5T-14G381-EM
Modelo de APIM: GB5T-14G371-BFC
Tipo de APIM: Non-Navigation
Tamaño de APIM: 8GB
Espacio libre en APIM: 2.6G
8/10/2022 2:43:47 p. m. +00:00

Partition Type = Free / Total
/fs/Nuance/ = 940K / 244M
/fs/rwdata/ = 979M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 128M / 1.4G
/fs/images/ = 2.6G / 3.0G

Installed Packages
5U5T-14G391-EM

Thank you for the logs.

Do you have another pendrive to try?, maybe an USB 2.0 one.

1 Like

There is not enough free space on the APIM to install the files.
FILES (2)
5U5T-14G391-BS_1660772122000.TAR.GZ (1,4GB)
NU5T-14G381-AA_1660780450000.TAR.GZ (869,8MB)
Total file size COMPRESSED: 2.27GB
x 1.6 =
Total File size UNCOMPRESSED: 3.63GB
Available free space on the APIM: /fs/images/ = 2.6G / 3.0G

You will need to use a language file that is smaller in size with the desired language included. Since your region is ANZ, if you only need Spanish, you could use 5U5T-14G391-CS, 386Mb (ENU, FRC, SPM).

Also, you did not indicate the model year of your Fiesta, but being NON-NAV, I recommend you go to Sync 3.4.21265 with the appropriate voice file. The newer versions have issues with compass and time that 21265 does not.

I was under the impression either file would install, regardless of the overall space required. That’s good to know

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.