Cannot Update from 19200 to Latest Version

kristyedenfield · August 14, 2023, 12:27am

Hey all…

I have tried numerous times during the past few months (when I have hours to spend) to try and update my 19200 to the current version, with no avail.
I have SYNC 3.4.
I (believe) I read something in the threads about downgrading versions and then upgrading them?
Any advice would be appreciated.
My Android Auto software is EXTREMELY buggy all of a sudden, and I’m not sure if it is a SYNC issue or what.
Thanks in advance!

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Unknown

Old SYNC Version: 2.0

New SYNC Version: 3.4

Do you have a error message, if so what is it?
none

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: newest

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2023-08-13" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
<p:VIN>2FMDK3KC3DBB09315</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
<d2p1:Role>CONSUMER</d2p1:Role>
<d2p1:RoleSource>OTA</d2p1:RoleSource>
<d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
<d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType>
<d2p1:DTC DTCValue="e101000b"/>
</p:BroadcastDTCType>
<p:Node isFlashed="false" specificationCategory="GGDS">
<d2p1:Address>7D0</d2p1:Address>
<d2p1:ECUAcronym name="APIM">
<d2p1:State>
<d2p1:Gateway gatewayType="NONE">
<d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
<d2p1:Response>5U5T-14G381-CD</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
<d2p1:Response>345535542d3134473432312d434143000000000000000000345535542d3134473432312d434243000000000000000000345535542d3134473432312d434343000000000000000000345535542d3134473432312d434443000000000000000000345535542d3134473432312d434543000000000000000000345535542d3134473432312d434643000000000000000000345535542d3134473432312d434743000000000000000000345535542d3134473432312d434843000000000000000000345535542d3134473432312d434a43000000000000000000355535542d3134473339312d454800000000000000000000345535542d3134473432322d434146000000000000000000345535542d3134473432332d434100000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
<d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
<d2p1:Response>e6601878</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
<d2p1:Response>5b26c287</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
<d2p1:Response>22219000000280100002</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
<d2p1:Response>000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
<d2p1:Response>0000000000</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
<d2p1:Response>01000000000000</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
<d2p1:Response>000000000000</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
<d2p1:Response>00</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
<d2p1:Response>0a000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
<d2p1:Response>DS-GB5T-14G371-AF</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
<d2p1:Response>GB5T-14G380-AC</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
<d2p1:Response>GB5T-14G371-BFC</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
<d2p1:Response>GB5T-14G375-BA</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
<d2p1:Response>WVBJBMCG</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
<d2p1:Response>00</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
<d2p1:Response>00</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
<d2p1:Response>GB5T-14G374-AF</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
<d2p1:Response/>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
<d2p1:Response>68:c9:0b:3b:a6:e6</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
<d2p1:Response>68:c9:0b:3b:a6:e7</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
<d2p1:DTC DTCValue="e101000b"/>
<d2p1:AdditionalAttributes logGeneratedDateTime="2023-08-13T19:58:05+00:00" RAM="1101590528" vmcuVersion="Vector_VMCU_02.02.20">
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.4G" available="12M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.4G" available="36K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.4G" available="148K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.3G" available="12M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="922M" available="3.0M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.3G" available="9.3M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.7G" available="16M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.7G" available="16M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.0G" available="13M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="2.6G" available="24M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="245M" available="1.0M"/>
<d2p1:PartitionHealth type="/fs/Nuance/grace" total="1.0G" available="57M"/>
<d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="771M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="35M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="87M"/>
<d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="144M"/>
<d2p1:PartitionHealth type="/fs/images/" total="25G" available="6.5G"/>
<d2p1:InstallationLog/>
<d2p1:SyncData>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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

SaNdMaN · August 14, 2023, 12:44am

Hello there.

Please provide the syn3updater log as requested.
What you have provided is the interrogator log which helps but that’s not what we need to see right now.

Also, please be aware that saying “cannot upgrade” without context does not really tells us anything either. For example, is there an error or message displayed?. What are you trying to do exactly?.

kristyedenfield · August 14, 2023, 1:36am

Hey there!

I have had no error message.
SYNC says it is updating… updating complete… (then something along the line) that it needs to restart. So I have allowed it to restart on its own, without turning the vehicle off and no upgrade was noted. I also have tried to turn my vehicle off, then restart it. The result was still the same.

I am still kinda a rookie about these logs… would you be kind enough to explain how i may retrieve the one you are requesting?

Thanks again.

SaNdMaN · August 14, 2023, 8:56pm

Hello.

With this little detail:

I can now imagine what’s going on, which also includes why you have an interrogator log output.

What I’m asking now is for the log for the USB creation, Syn3updater creates one for every USB you create. You can locate them under the Logs tab in Syn3updater. Please, select the one for the USB you are using for upgrading and send it over.

This will confirm what I think it’s going on: you are trying to update maps, you didn’t reply you don’t have a MY20 APIM and Syn3updater is creating the interrogator log to find out if that’s the case or not. And in that flow, it seems you interrupted it. If this is the case, the USB syn3updater created was never meant to actually upgrade the unit, just to run the interrogator log.

Based on the log you have already sent, your APIM is GB5T-14G371-BFC which is not MY20, so you should be good to reformat it at your own risk.

kristyedenfield · August 15, 2023, 1:57am

MAYBE THIS>???

CYANLABS - SYN3 UPDATER - V2.11.10.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21020
Region: NA
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: VendorCo ProductCode USB Device
Size: 29.3GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.10.0 Stable - Autoinstall Mode - Enforced Downgrade NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall

FILES (1)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)

LOG
[8/14/2023 9:39:53 PM] Selected Region: NA - Release: Enforced Downgrade - Map Version: 2.22 (2022) - NA (06 2022) (Updated Voice)
[8/14/2023 9:39:53 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[8/14/2023 9:39:53 PM] MY20 Protection: Auto-Detect
[8/14/2023 9:39:53 PM] Formatting USB drive
[8/14/2023 9:39:53 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[8/14/2023 9:40:00 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[8/14/2023 9:40:03 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[8/14/2023 9:40:03 PM] Preparing USB drive
[8/14/2023 9:40:03 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[8/14/2023 9:40:03 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[8/14/2023 9:42:00 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[8/14/2023 9:42:23 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[8/14/2023 9:42:23 PM] Generating Autoinstall.lst
[8/14/2023 9:42:23 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

kristyedenfield · August 15, 2023, 2:00am

I AM SOOOO OVER MY HEAD… but willing to learn!
Believe it or not, I used to be a Hacker in the 90s… when the Web came out in full force!

SaNdMaN · August 15, 2023, 9:09pm

Hello.

You are confusing me.
The log you provided is dated 14th, after you created the thread. So that’s not a proper log or that represents the issue you originally had.

So, use that USB to upgrade the APPS package if that’s what you want and see how it goes.

kristyedenfield · August 17, 2023, 7:06pm

Hi there.
The log I uploaded was after I tried to install the software update (yet) again.
Since I could not find the original log you were asking for, I tried to reinstall and find the log you.
The install failed again, so I thought this may log may work you

SaNdMaN · August 19, 2023, 11:56am

Hello.

Syn3updater saves all the logs on your computer, so recreating the USB was not really needed. If you didn’t have one maybe you never created it (because of the interrogator log creation), so that’s ok.

Any context for this?. Can you describe what is it doing?. Any message?.

And once again: what do you want to achieve here?, only upgrading Sync3?.
Because the log you provided shows you want to downgrade it to 3.3…

Consider using another USB stick, we had issues with this brand before.

Also, why is your USB “Enforced Downgrade”?, you are trying to install 3.3…

At this point, I do not know what you are doing anymore.
Have you gone through the documentation?, or are you just “going at it”?.

kristyedenfield · August 19, 2023, 12:25pm

Thank you for the reply!

I did indeed see the option for the downgrade checked, however it was ‘greyed’ so I could not click it to change it.

I will indeed get another brand USB stick to retry, as all of my 10s of attempts over the past year have been on this brand of stick.

What are your thoughts on the downgrade box being unable to unchanged? Could it possibly be that I am using an incorrect formatting on my stick?

The head unit was installed with 3.4,and it would appear to be that I am still at SYNC 3.4, not 3.3, right? I have just been attempting all these times to update from 19200 to the current version.

I have never received an error message. The vehicle always appears to update without any issues, and even states that the update will begin with the restart. It will restart itself if i don’t restart the vehicle myself.

I really appreciate your patience with me Sandman.

kristyedenfield · August 22, 2023, 9:59pm

SOLVED!!

I tried one more attempt today, and watched very carefully for what triggered that ‘forced’ downgrade.
It was when I chose to include updating the maps along with everything else.
Soooo I deselected it, and I am pleased to say the upgrade has been completed smoothly!

At some point, I will upgrade the maps separately.

Thank you for all your support with providing us this website!

SaNdMaN · August 23, 2023, 9:59pm

Apologies for the delayed response, somehow I missed your previous updates.
I’m glad that it eventually worked.

I’m not that sure that was it. Should maps be updated as well the installation method for non-MY20 hardware would be a simple downgrade, not “forced downgrade”.

Your log was the first I’ve seen with such wording, so I’m not sure how you created it.

system · September 5, 2023, 9:57am

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