Can't do Soft Reboot with Forward + Power Button

Yes, the radio shuts off on/off normally

It sounds like the FF> button gets pressed quicker than the power button. Try pressing the power button for about 1/2 sec before the FF> button. I have seen the situation you described and this fixed it.

I’ll try this tomorrow and reply back

Still did not work, not sure why it won’t perform a soft reboot

There is no asbuilt parameter that will affect the power button soft reboot. Unless there is an issue with the unit, I don’t know why this would be acting this way.

Maybe someone with or had a Fusion would know? Or anything else…
@avdonr, @bill32399

Find a 2017 that has the same options with Sync 3 and use the AsBuilt from that. I think your AsBuilt settings are way off. Maybe try posting them here so we can see what they are at and sugest corrections.

I can try, do you happen to know how I can go about posting my AsBuilt? I’m not too experienced with FORSCAN

FORScan Tutorial Links - Ford / Information - CyanLabs Official Community

Then just copy the ABT file here…or take a pic and post it.

“Snip it” is installed on all windows 10+ PC’s and works great for this stuff.

Snip Tool is the replacement for that on Win 11.





The buttons you need to press vary based on vehicle line. Since you pulled this from a different vehicle line you need to apply the correct as built for your vehicle in order for it to recognize the new hardware setup. Should work after the correct as built is loaded.

The button sequence shouldn’t be any different though, both cars have a Forward and Radio Power Button

Not necessarily, on an escape for example you need to press the forward button on both the wheel and the cluster to activate diagnostics mode. This is a different button mapping than on my old fusion which was the play/pause button and forward button on the cluster.

Regardless of the buttons you need to press, the physical connection may be different and use a different communication protocol with the APIM. Some vehicles use LIN and others CAN.

If after you apply an as built specific to your vehicle you still can’t get it to reboot or enter diagnostics mode, I’d think there’s an issue with the APIM.

Ah okay I see, my only other comparison was my Dad’s Edge, which restarts the same way as mine should. I’ll take a look into it tomorrow and reply back.

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Try this asbuilt from a 2018 Fusion SE that is originally equipped with Sync 3 and see if it resolves the issue.

7D0-01-01 2A2A 0102 0030
7D0-01-02 00A9 0206 800B
7D0-02-01 5553 0101 C044
7D0-02-02 0240 8000 009D
7D0-02-03 0005 E1
7D0-03-01 0000 0000 00DB
7D0-04-01 0100 0200 03E2
7D0-04-02 0001 DE
7D0-05-01 1AC2 1AA4 2BA2
7D0-05-02 D0AE
7D0-06-01 401E
7D0-07-01 0700 3300 0019
7D0-07-02 0000 171C 0013
7D0-07-03 0056 566D 00FA
7D0-07-04 6A4C
7D0-08-01 0000 0000 00E0
7D0-08-02 0000 0000 00E1

So I made a back up of my AsBuilt for the APIM before I modified it. I copied that entire table you posted, which disabled my Navigation (I forgot to mention I have Navigation). I tried Power Button and within a split second the Forward Button on the Radio, does not work. Restored my AsBuilt and changed the bolded row only, still does not work.

Does this happen often? If so, I would suspect the APIM could have an issue.

Thankfully no. I did experience a few times where I would connect my iPhone via USB and CarPlay would not start and I’d have to re-plug it a couple of times before CarPlay works again. Otherwise, the unit works normally, just find it weird that I’m unable to do a soft reboot in case that ever happens again.

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