Can't update maps

Ford SYNC 3 Support
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1

I updated my Sync version from 3.0.20204 to 3.4.23088 and recently received my subscription map update from Ford. I get an error when trying to install the map update, I assume it’s because my Sync version has been updated. If this is the case, can I downgrade to my OEM version to update my maps or is can I use the Syn3 updater to install the newest maps.

I’ve read through the documentation and I can’t find anything that addresses the Ford subscription map updates.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.23088

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.10.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.10.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SABRENT SD  USB3 Reader USB Device
Size: 29.7GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AC_1682460957000.TAR.GZ
MAP=4U5T-14G421-CJF_1682462901000.TAR.GZ
MAP=4U5T-14G421-CHF_1682462859000.TAR.GZ
MAP=4U5T-14G421-CFF_1682462169000.TAR.GZ
MAP=4U5T-14G421-CGF_1682462518000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CDF_1682463264000.TAR.GZ
MAP=4U5T-14G421-CCF_1682461368000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAM_1682463335000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBM_1682463581000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCM_1682463747000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.10.0 Stable - reformat  Mode - Sync 3.4.23088 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AC_1682460957000.TAR.GZ (869.8MB)
4U5T-14G421-CJF_1682462901000.TAR.GZ (693.3MB)
4U5T-14G421-CHF_1682462859000.TAR.GZ (1006.4MB)
4U5T-14G421-CFF_1682462169000.TAR.GZ (1.1GB)
4U5T-14G421-CGF_1682462518000.TAR.GZ (1.1GB)
4U5T-14G421-CEF_1682461522000.TAR.GZ (1.1GB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CCF_1682461368000.TAR.GZ (1.1GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)
4U5T-14G422-CBM_1682463581000.TAR.GZ (784.2MB)
4U5T-14G422-CCM_1682463747000.TAR.GZ (536MB)

LOG
[6/21/2023 9:36:23 PM] Selected Region: NA - Release: Sync 3.4.23088 - Map Version: 2.22 (2022) - NA (06 2022) (Updated Voice) 
[6/21/2023 9:36:23 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[6/21/2023 9:36:23 PM] MY20 Protection: Auto-Detect 
[6/21/2023 9:36:23 PM] Formatting USB drive
[6/21/2023 9:36:23 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[6/21/2023 9:36:31 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[6/21/2023 9:36:31 PM] Downloading: 1u5t-14g386-cb.tar.gz
[6/21/2023 9:36:33 PM] Validating: 1u5t-14g386-cb.tar.gz 
[6/21/2023 9:36:33 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[6/21/2023 9:36:33 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/21/2023 9:36:33 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[6/21/2023 9:37:09 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/21/2023 9:37:10 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/21/2023 9:37:10 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/21/2023 9:37:10 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[6/21/2023 9:38:04 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/21/2023 9:38:06 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/21/2023 9:38:06 PM] Checking Existing File: NU5T-14G381-AC_1682460957000.TAR.GZ 
[6/21/2023 9:38:06 PM] Downloading: NU5T-14G381-AC_1682460957000.TAR.GZ
[6/21/2023 9:39:25 PM] Validating: NU5T-14G381-AC_1682460957000.TAR.GZ 
[6/21/2023 9:39:28 PM] Downloaded: NU5T-14G381-AC_1682460957000.TAR.GZ 
[6/21/2023 9:39:28 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[6/21/2023 9:39:28 PM] Downloading: 4U5T-14G421-CJF_1682462901000.TAR.GZ
[6/21/2023 9:40:33 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[6/21/2023 9:40:35 PM] Downloaded: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[6/21/2023 9:40:35 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[6/21/2023 9:40:35 PM] Downloading: 4U5T-14G421-CHF_1682462859000.TAR.GZ
[6/21/2023 9:42:10 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[6/21/2023 9:42:13 PM] Downloaded: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[6/21/2023 9:42:13 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[6/21/2023 9:42:13 PM] Downloading: 4U5T-14G421-CFF_1682462169000.TAR.GZ
[6/21/2023 9:44:05 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[6/21/2023 9:44:08 PM] Downloaded: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[6/21/2023 9:44:08 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[6/21/2023 9:44:08 PM] Downloading: 4U5T-14G421-CGF_1682462518000.TAR.GZ
[6/21/2023 9:46:27 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[6/21/2023 9:46:30 PM] Downloaded: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[6/21/2023 9:46:30 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[6/21/2023 9:46:30 PM] Downloading: 4U5T-14G421-CEF_1682461522000.TAR.GZ
[6/21/2023 9:48:12 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[6/21/2023 9:48:15 PM] Downloaded: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[6/21/2023 9:48:15 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[6/21/2023 9:48:15 PM] Downloading: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[6/21/2023 9:50:18 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[6/21/2023 9:50:21 PM] Downloaded: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[6/21/2023 9:50:21 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[6/21/2023 9:50:21 PM] Downloading: 4U5T-14G421-CCF_1682461368000.TAR.GZ
[6/21/2023 9:52:05 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[6/21/2023 9:52:08 PM] Downloaded: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[6/21/2023 9:52:08 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[6/21/2023 9:52:08 PM] Downloading: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[6/21/2023 9:53:53 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[6/21/2023 9:53:56 PM] Downloaded: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[6/21/2023 9:53:56 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[6/21/2023 9:53:56 PM] Downloading: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[6/21/2023 9:55:27 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[6/21/2023 9:55:29 PM] Downloaded: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[6/21/2023 9:55:29 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[6/21/2023 9:55:29 PM] Downloading: 4U5T-14G424-CF_1682464057000.TAR.GZ
[6/21/2023 9:55:29 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[6/21/2023 9:55:29 PM] Downloaded: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[6/21/2023 9:55:29 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[6/21/2023 9:55:29 PM] Downloading: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[6/21/2023 9:57:23 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[6/21/2023 9:57:27 PM] Downloaded: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[6/21/2023 9:57:27 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[6/21/2023 9:57:27 PM] Downloading: 4U5T-14G422-CBM_1682463581000.TAR.GZ
[6/21/2023 9:58:38 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[6/21/2023 9:58:40 PM] Downloaded: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[6/21/2023 9:58:40 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[6/21/2023 9:58:40 PM] Downloading: 4U5T-14G422-CCM_1682463747000.TAR.GZ
[6/21/2023 9:59:28 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[6/21/2023 9:59:30 PM] Downloaded: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[6/21/2023 9:59:30 PM] Preparing USB drive
[6/21/2023 9:59:30 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[6/21/2023 9:59:30 PM] Copying: 1u5t-14g386-cb.tar.gz 
[6/21/2023 9:59:31 PM] Validating: 1u5t-14g386-cb.tar.gz 
[6/21/2023 9:59:31 PM] Copied: 1u5t-14g386-cb.tar.gz 
[6/21/2023 9:59:31 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/21/2023 9:59:31 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/21/2023 10:00:05 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/21/2023 10:00:15 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/21/2023 10:00:15 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/21/2023 10:00:15 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/21/2023 10:01:05 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/21/2023 10:01:19 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/21/2023 10:01:19 PM] Checking Existing File: NU5T-14G381-AC_1682460957000.TAR.GZ 
[6/21/2023 10:01:19 PM] Copying: NU5T-14G381-AC_1682460957000.TAR.GZ 
[6/21/2023 10:02:37 PM] Validating: NU5T-14G381-AC_1682460957000.TAR.GZ 
[6/21/2023 10:02:59 PM] Copied: NU5T-14G381-AC_1682460957000.TAR.GZ 
[6/21/2023 10:02:59 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[6/21/2023 10:02:59 PM] Copying: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[6/21/2023 10:04:03 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[6/21/2023 10:04:20 PM] Copied: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[6/21/2023 10:04:20 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[6/21/2023 10:04:20 PM] Copying: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[6/21/2023 10:05:50 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[6/21/2023 10:06:16 PM] Copied: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[6/21/2023 10:06:16 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[6/21/2023 10:06:16 PM] Copying: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[6/21/2023 10:07:56 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[6/21/2023 10:08:25 PM] Copied: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[6/21/2023 10:08:25 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[6/21/2023 10:08:25 PM] Copying: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[6/21/2023 10:10:10 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[6/21/2023 10:10:40 PM] Copied: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[6/21/2023 10:10:40 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[6/21/2023 10:10:40 PM] Copying: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[6/21/2023 10:12:21 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[6/22/2023 10:27:41 AM] Copied: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[6/22/2023 10:27:41 AM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[6/22/2023 10:27:41 AM] Copying: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[6/22/2023 10:29:39 AM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[6/22/2023 10:30:03 AM] Copied: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[6/22/2023 10:30:03 AM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[6/22/2023 10:30:03 AM] Copying: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[6/22/2023 10:31:45 AM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[6/22/2023 10:32:14 AM] Copied: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[6/22/2023 10:32:14 AM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[6/22/2023 10:32:14 AM] Copying: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[6/22/2023 10:33:57 AM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[6/22/2023 10:34:26 AM] Copied: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[6/22/2023 10:34:26 AM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[6/22/2023 10:34:26 AM] Copying: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[6/22/2023 10:35:57 AM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[6/22/2023 10:36:22 AM] Copied: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[6/22/2023 10:36:22 AM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[6/22/2023 10:36:22 AM] Copying: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[6/22/2023 10:36:22 AM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[6/22/2023 10:36:22 AM] Copied: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[6/22/2023 10:36:22 AM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[6/22/2023 10:36:22 AM] Copying: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[6/22/2023 10:38:16 AM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[6/22/2023 10:38:48 AM] Copied: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[6/22/2023 10:38:48 AM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[6/22/2023 10:38:48 AM] Copying: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[6/22/2023 10:39:58 AM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[6/22/2023 10:40:18 AM] Copied: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[6/22/2023 10:40:18 AM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[6/22/2023 10:40:18 AM] Copying: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[6/22/2023 10:41:06 AM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[6/22/2023 10:41:20 AM] Copied: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[6/22/2023 10:41:20 AM] Generating reformat.lst
[6/22/2023 10:41:20 AM] Generating autoinstall.lst
[6/22/2023 10:41:20 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

You have used the Syn3 updater to update to 3.4.23088 version with your 2017 vehicle so it probably makes sense to now update to the latest 3.4.23188 version with Cyanlabs and include the NA2.22 maps there rather than trying to install the Ford subscription maps through the Ford site.

3

You are now outside Ford’s upgrade path because of this.

Correct, maps for 3.0 and 3.4 are different and Ford thinks you are still on 3.0.

As posted on many guides, you can’t go back to 3.0.

Of course you can, and since you already reformatted your unit in the past, maps being ESN locked is not an issue for you.

Why would you?, if you are using Syn3updater chances are you parted Ford’s ways.

4

Thanks for the clarification. Maybe I’m just stupid but I couldn’t find anything definitive on map updates, I’ll d/l the latest map files and load them. Thanks!

5

Thanks, that’s what I was hoping.

6

Yw.

You (most likely) won’t find related content for Ford’s upgrade path on Cyanlabs… Makes sense, right?..

7

Yes, I understand. My confusion was NOT finding anything referring to updating the maps. I probably wasn’t using the correct search terms, but I never found anything that said “check back annually (or whenever) to d/l updated map files since Ford updates won’t work.”

I understand now and absolutely appreciate what y’all are doing!

8

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