Can't Update to Sync 3.4 to latest Stable Build

Ford SYNC 3 Support
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1

I’ve tried with three different USB thumb drives (all different manufacturers and different capacities 16GB, 32GB, and 128GB) and keep running into “PKG_ERR03”

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: Unknown

Old SYNC Version: 3.4.20196

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
PKG_ERR03

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.20196
Region: NA
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: ADATA USB Flash Drive USB Device
Size: 29.4GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[2/9/2024 9:14:11 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Keep Existing Maps 
[2/9/2024 9:14:11 AM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[2/9/2024 9:14:11 AM] MY20 Protection: Auto-Detect 
[2/9/2024 9:14:11 AM] Formatting USB drive
[2/9/2024 9:14:11 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/9/2024 9:14:20 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/9/2024 9:14:20 AM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[2/9/2024 9:14:20 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/9/2024 9:14:24 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[2/9/2024 9:14:24 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/9/2024 9:14:29 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[2/9/2024 9:14:29 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/9/2024 9:14:32 AM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[2/9/2024 9:14:32 AM] Preparing USB drive
[2/9/2024 9:14:32 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/9/2024 9:14:32 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/9/2024 9:14:32 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/9/2024 9:14:32 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/9/2024 9:14:32 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/9/2024 9:14:32 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/9/2024 9:14:43 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/9/2024 9:14:44 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/9/2024 9:14:44 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/9/2024 9:14:44 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/9/2024 9:15:02 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/9/2024 9:15:04 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/9/2024 9:15:04 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/9/2024 9:15:04 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/9/2024 9:15:32 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/9/2024 9:15:35 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/9/2024 9:15:35 AM] Generating Autoinstall.lst
[2/9/2024 9:15:35 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Run the Interrogator Utility in Syn3 Updater and post the results here, please.

1 Like
3

Thank you. After trying one more thumb drive (Kingston - 16GB) it finally worked. I don’t know if it matters, but the thumb drive that worked was USB 2.0, whereas the three that didn’t were USB 3.0.

4

I do not even know what that is… but using a quality brand is always recommended, since the error you were facing could be due to a cheap/slow/unreliable device… As you said, it does not matter if it’s 2.0 or 3.0, it just need to be a good USB pendrive.

5

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