Display size is to big for my screen after successfully installing and power/ffwrd forced reset

hi new here, i just updated from 3.2.18066 to latest ver 3.4.23188. uk ford connect, 2019 model. 4" screen, no maps. successfully downloaded and installed via usb to radio. the only issue is the display size is too big for the screen? has anybody else had this issue? ive power and fastforward forced restarted it with the same issue. is there away around this or will i have to downgrade to an earlier version. any help would be great thx log file attatched…
Cyanlabs messaged me via discord but was unable to confirm, he told me to download CyanLabs — Today at 22:49
NU5T-14G381-BB - SYNC 3 APIM Software (IVSU) Database - CyanLabs might be what you want but I think there is a newer version also, download the auto install put in root of usb and the tar.gz In the syncmyride folder.
i assume i just replace the autoinstall in usb root and tar.gz file in syncmyride folder. so still 5 files in syncmyride.

SYNC Region: EU

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.2.18066

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
no error just wrong display size

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version:

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

Version: 3.2.18066
Region: EU
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Drive
Model: Intenso Alu Line USB Device
Size: 59.6GB
FileSystem: exFAT
Partition Type: MBR

; CyanLabs Syn3Updater Stable - Autoinstall Mode - Sync 3.4.23188 EU

Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-AT_1660763323000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-AT_1660763323000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-AC_1615425645000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-AC_1615425645000.TAR.GZ
Item4 = ENH_DAB - 1U5T-14G658-AH_1644006443000.TAR.GZ
Open4 = SyncMyRide\1U5T-14G658-AH_1644006443000.TAR.GZ
Item5 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open5 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall

PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

[16/05/2024 20:06:26] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[16/05/2024 20:06:26] Install Mode: Auto-Detect (autoinstall) Forced: False 
[16/05/2024 20:06:26] MY20 Protection: Auto-Detect 
[16/05/2024 20:06:26] Formatting USB drive
[16/05/2024 20:06:26] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[16/05/2024 20:06:38] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/05/2024 20:06:38] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[16/05/2024 20:06:38] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[16/05/2024 20:06:45] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download) 
[16/05/2024 20:06:45] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16/05/2024 20:06:48] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[16/05/2024 20:06:48] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[16/05/2024 20:06:48] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[16/05/2024 20:06:48] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/05/2024 20:06:52] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[16/05/2024 20:06:52] Preparing USB drive
[16/05/2024 20:06:52] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/05/2024 20:06:52] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/05/2024 20:06:52] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/05/2024 20:06:52] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/05/2024 20:06:52] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[16/05/2024 20:06:52] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[16/05/2024 20:10:52] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[16/05/2024 20:12:23] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[16/05/2024 20:12:23] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16/05/2024 20:12:23] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16/05/2024 20:14:11] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16/05/2024 20:14:51] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[16/05/2024 20:14:51] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[16/05/2024 20:14:51] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[16/05/2024 20:15:00] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[16/05/2024 20:15:03] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[16/05/2024 20:15:03] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/05/2024 20:15:03] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/05/2024 20:17:18] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/05/2024 20:18:08] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/05/2024 20:18:08] Generating Autoinstall.lst

That’s correct, the most recent version for 3.4 for 4’’ I’m tracking is NU5T-14G381-BB…

So create an auto install for that package and it should work. You can’t use Syn3Updater for 4 inch variants…


Thanks @SaNdMaN i was in bed away from my computer but i wanted to attempt to help :slight_smile:


Thx everyone, yes i installed this morning , the fordlogo came up then black screen. The radio and volume still worked so i new it would be ok, it stayed on black screen all day till i got in the van to come home from work and hey presto it all works lol. Did a reset to default to clear any bugs, dab radio works now but tbe sterio head set is that bad that i cant connect any apps to it lol something about my model hasnt got a built in modem! No drama as its a works van, but glad its all working again. Thanks for you help and thx to cyanlabs for messaging me back at 11 pm last night on discord. Amazing service

You are not the first person to report this kind of behavior, I’m not sure what’s that about… but yeah, it eventually fixes itself… :man_shrugging:

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