doesn't work steering buttons after sync 2 to 3 upgrade

I have focus 3 USA 2013 year. I’ve upgraded sync 2 to 3 and now doesn’t work buttons what should answer call\ decline \ voice assistant. I tried to check parametres in asbuilt, but nothing helped. Buttons checked in forscan and they are works.


SYNC Region: EU

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: Retrofit

Old SYNC Version: 2

New SYNC Version: 3.4.21265

Do you have a error message, if so what is it?

Update Method: CyanLabs Manual Method

APIM_20240716_202444.abt (349 Bytes)
asbuilt file

Anytime that I see someone has used Forscan and Sync does not work right 99% of the time it is an AB issue.

I would start by checking the AB in the SCCM to make sure you have the right switch pack settings in it. Easiest way is to reload the stock settings. This setting will directly affect how the SWC work with Sync and the IPC.

Master resets are a must also.

I think that it’s ab problem also, but I can’t find correct settings. I can’t take ab from 2017 focus with sync 3 because that car had different wheel. I spent a lot time for this issue, that’s why I ask for help

Have you tried using one of the 4 SCCM AB databases on here to try to fix it?

AsBuilt Databases - CyanLabs

no. in forscan this buttons work, so module works as i think. I need to configure apim as i think

Let me know how that works for you.

when I press button it shows pressed in forscan. For each button.

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