Hi there, after a frustrating 2 weeks, another forum pointed me to cyanlabs! I’ve been looking, but need guidance, please.
We just bought a 2018 F150 XLT (Never owned a Ford before). I have an iphone and wanted apple carplay. Internet suggested an updated SYNC would make that happen. I went to Ford to get the update, entered my VIN, followed instructions perfectly and it broke (see photos). 2 days on chat with Ford said take it to Dealer. 3 Days at the dealer and they shrug and said waiting on Ford for help. In all of my communication, I keep explaining that the version Ford wants to “update” me to was lower than where we were. I didn’t take a photo before all of this happened, but my memory says the truck was SYNC 3 version 2.4 and it was trying to update me to SYNC 2.3 I have no idea about the build number. Ford says the truck should be on something lower than that. So now I’m wondering if the previous owner came here and got updated, but didn’t notify Ford, so it’s gone wrong trying to go backwards?
I only have a Windows desktop and a macbook laptop. I was attempting to try a manual SYNC 3.4 update, but got stuck in step 2 where it asks what version since I can only see a little radio tile. Any advice for this hurdle? Thank you so much!
SYNC Region: North America & Canada
Navigation Variant: Yes
Install Type: Unknown / Not Sure
Old SYNC Version: cantseeit
New SYNC Version: cantseeit
Do you have a error message, if so what is it?
I never got an error message. I only received “update is complete, remove USB”… but it’s still the same small image and never changes even after rebooting, reinstalling, letting the truck run for an hour… etc.
Update Method: Official Ford
Syn3 Updater Version:
Syn3 Updater Documentation Read:
Syn3 Updater Log File