Hello,
I tried to update my ford SYNC unit and my screen become completely black. When I pluged the USB with the new version the system restart and nothing append next.
After that i plug usb with Interrogator Log Utility on my car but I didn’t receive any info. I also tried system reset, after 5-10s the light of SYNC button and USB turn on but not the screen.
What can I do now ?
SYNC Region: EU
Navigation Variant: Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 3.0.23219
New SYNC Version: 3.4.23188
Do you have a error message, if so what is it?
No error message
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.13.0.0
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Famille (2009)
PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: USB SanDisk 3.2Gen1 USB Device
Size: 114.6GB
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=1U5T-14G421-BAL_1723658080000.TAR.GZ
MAP=1U5T-14G421-BBL_1723560114000.TAR.GZ
MAP=1U5T-14G421-BCL_1723600422000.TAR.GZ
MAP=1U5T-14G421-BDL_1723600797000.TAR.GZ
MAP=1U5T-14G421-BEL_1723601194000.TAR.GZ
MAP=1U5T-14G421-BFL_1723601450000.TAR.GZ
MAP=1U5T-14G421-BGL_1723602075000.TAR.GZ
MAP=1U5T-14G421-BHL_1723602658000.TAR.GZ
MAP=1U5T-14G421-BJL_1723602553000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAL_1723663279000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBL_1723666341000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCL_1723745202000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDL_1723746662000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BN_1727700842000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat Mode - Sync 3.4.23188 EU
[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
FILES (20)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
1U5T-14G421-BAL_1723658080000.TAR.GZ (2.5GB)
1U5T-14G421-BBL_1723560114000.TAR.GZ (539.6MB)
1U5T-14G421-BCL_1723600422000.TAR.GZ (1.8GB)
1U5T-14G421-BDL_1723600797000.TAR.GZ (1.1GB)
1U5T-14G421-BEL_1723601194000.TAR.GZ (1.8GB)
1U5T-14G421-BFL_1723601450000.TAR.GZ (2.5GB)
1U5T-14G421-BGL_1723602075000.TAR.GZ (2.1GB)
1U5T-14G421-BHL_1723602658000.TAR.GZ (2.6GB)
1U5T-14G421-BJL_1723602553000.TAR.GZ (26MB)
4U5T-14G422-BAL_1723663279000.TAR.GZ (2.4GB)
4U5T-14G422-BBL_1723666341000.TAR.GZ (2.3GB)
4U5T-14G422-BCL_1723745202000.TAR.GZ (1.7GB)
4U5T-14G422-BDL_1723746662000.TAR.GZ (2.1GB)
1U5T-14G424-BN_1727700842000.TAR.GZ (1.7KB)
LOG
[2/8/2025 1:55:32 PM] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: F13 (2023) - EU (10 2024)
[2/8/2025 1:55:32 PM] Install Mode: Auto-Detect (reformat) Forced: False
[2/8/2025 1:55:32 PM] MY20 Protection: Auto-Detect
[2/8/2025 1:55:32 PM] Formatting USB drive
[2/8/2025 1:55:32 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/8/2025 1:55:40 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2/8/2025 1:55:40 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[2/8/2025 1:55:40 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/8/2025 1:55:40 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[2/8/2025 1:55:40 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ
[2/8/2025 1:55:45 PM] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download)
[2/8/2025 1:55:45 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2/8/2025 1:55:48 PM] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download)
[2/8/2025 1:55:48 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/8/2025 1:55:48 PM] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download)
[2/8/2025 1:55:48 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/8/2025 1:55:51 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download)
[2/8/2025 1:55:51 PM] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[2/8/2025 1:55:59 PM] Validated: 1U5T-14G421-BAL_1723658080000.TAR.GZ (Skipping Download)
[2/8/2025 1:55:59 PM] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[2/8/2025 1:56:01 PM] Validated: 1U5T-14G421-BBL_1723560114000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:01 PM] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[2/8/2025 1:56:07 PM] Validated: 1U5T-14G421-BCL_1723600422000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:07 PM] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[2/8/2025 1:56:11 PM] Validated: 1U5T-14G421-BDL_1723600797000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:11 PM] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[2/8/2025 1:56:16 PM] Validated: 1U5T-14G421-BEL_1723601194000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:16 PM] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[2/8/2025 1:56:25 PM] Validated: 1U5T-14G421-BFL_1723601450000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:25 PM] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[2/8/2025 1:56:32 PM] Validated: 1U5T-14G421-BGL_1723602075000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:32 PM] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[2/8/2025 1:56:40 PM] Validated: 1U5T-14G421-BHL_1723602658000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:40 PM] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[2/8/2025 1:56:40 PM] Validated: 1U5T-14G421-BJL_1723602553000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:40 PM] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[2/8/2025 1:56:48 PM] Validated: 4U5T-14G422-BAL_1723663279000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:48 PM] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[2/8/2025 1:56:55 PM] Validated: 4U5T-14G422-BBL_1723666341000.TAR.GZ (Skipping Download)
[2/8/2025 1:56:55 PM] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[2/8/2025 1:57:01 PM] Validated: 4U5T-14G422-BCL_1723745202000.TAR.GZ (Skipping Download)
[2/8/2025 1:57:01 PM] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 1:57:05 PM] Validate: 4U5T-14G422-BDL_1723746662000.TAR.GZ (Failed!, Downloading)
[2/8/2025 1:57:05 PM] Downloading: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 1:57:32 PM] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 1:57:33 PM] Validate: 4U5T-14G422-BDL_1723746662000.TAR.GZ (Failed!, Downloading)
[2/8/2025 1:57:33 PM] Downloading (Attempt #2): 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:17:00 PM] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:17:06 PM] Downloaded: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:17:06 PM] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:17:06 PM] Downloading: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:17:08 PM] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:17:08 PM] Downloaded: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:17:08 PM] Preparing USB drive
[2/8/2025 2:17:08 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2/8/2025 2:17:08 PM] Copying: 1u5t-14g386-cb.tar.gz
[2/8/2025 2:17:08 PM] Validating: 1u5t-14g386-cb.tar.gz
[2/8/2025 2:17:08 PM] Copied: 1u5t-14g386-cb.tar.gz
[2/8/2025 2:17:08 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/8/2025 2:17:08 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/8/2025 2:17:08 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/8/2025 2:17:08 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/8/2025 2:17:08 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ
[2/8/2025 2:17:08 PM] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ
[2/8/2025 2:17:54 PM] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ
[2/8/2025 2:18:09 PM] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ
[2/8/2025 2:18:09 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2/8/2025 2:18:09 PM] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2/8/2025 2:18:30 PM] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2/8/2025 2:18:36 PM] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ
[2/8/2025 2:18:36 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/8/2025 2:18:36 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/8/2025 2:18:39 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/8/2025 2:18:39 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ
[2/8/2025 2:18:39 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/8/2025 2:18:39 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/8/2025 2:19:06 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/8/2025 2:19:13 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/8/2025 2:19:13 PM] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[2/8/2025 2:19:13 PM] Copying: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[2/8/2025 2:21:19 PM] Validating: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[2/8/2025 2:21:57 PM] Copied: 1U5T-14G421-BAL_1723658080000.TAR.GZ
[2/8/2025 2:21:57 PM] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[2/8/2025 2:21:57 PM] Copying: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[2/8/2025 2:22:26 PM] Validating: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[2/8/2025 2:22:35 PM] Copied: 1U5T-14G421-BBL_1723560114000.TAR.GZ
[2/8/2025 2:22:35 PM] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[2/8/2025 2:22:35 PM] Copying: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[2/8/2025 2:24:16 PM] Validating: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[2/8/2025 2:24:46 PM] Copied: 1U5T-14G421-BCL_1723600422000.TAR.GZ
[2/8/2025 2:24:46 PM] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[2/8/2025 2:24:46 PM] Copying: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[2/8/2025 2:25:43 PM] Validating: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[2/8/2025 2:26:00 PM] Copied: 1U5T-14G421-BDL_1723600797000.TAR.GZ
[2/8/2025 2:26:00 PM] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[2/8/2025 2:26:00 PM] Copying: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[2/8/2025 2:27:36 PM] Validating: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[2/8/2025 2:28:06 PM] Copied: 1U5T-14G421-BEL_1723601194000.TAR.GZ
[2/8/2025 2:28:06 PM] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[2/8/2025 2:28:06 PM] Copying: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[2/8/2025 2:30:36 PM] Validating: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[2/8/2025 2:31:16 PM] Copied: 1U5T-14G421-BFL_1723601450000.TAR.GZ
[2/8/2025 2:31:16 PM] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[2/8/2025 2:31:16 PM] Copying: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[2/8/2025 2:33:07 PM] Validating: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[2/8/2025 2:33:43 PM] Copied: 1U5T-14G421-BGL_1723602075000.TAR.GZ
[2/8/2025 2:33:43 PM] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[2/8/2025 2:33:43 PM] Copying: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[2/8/2025 2:35:58 PM] Validating: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[2/8/2025 2:36:39 PM] Copied: 1U5T-14G421-BHL_1723602658000.TAR.GZ
[2/8/2025 2:36:39 PM] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[2/8/2025 2:36:39 PM] Copying: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[2/8/2025 2:36:41 PM] Validating: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[2/8/2025 2:36:41 PM] Copied: 1U5T-14G421-BJL_1723602553000.TAR.GZ
[2/8/2025 2:36:41 PM] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[2/8/2025 2:36:41 PM] Copying: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[2/8/2025 2:38:50 PM] Validating: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[2/8/2025 2:39:30 PM] Copied: 4U5T-14G422-BAL_1723663279000.TAR.GZ
[2/8/2025 2:39:30 PM] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[2/8/2025 2:39:30 PM] Copying: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[2/8/2025 2:41:18 PM] Validating: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[2/8/2025 2:41:55 PM] Copied: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[2/8/2025 2:41:55 PM] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[2/8/2025 2:41:55 PM] Copying: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[2/8/2025 2:43:22 PM] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[2/8/2025 2:43:50 PM] Copied: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[2/8/2025 2:43:50 PM] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:43:50 PM] Copying: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:45:36 PM] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:46:11 PM] Copied: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:46:11 PM] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:46:11 PM] Copying: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:46:11 PM] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:46:11 PM] Copied: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:46:11 PM] Generating reformat.lst
[2/8/2025 2:46:11 PM] Generating autoinstall.lst
[2/8/2025 2:46:11 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!