Ford SYNC Black Screen

Ford SYNC 3 Support CyanLabs Update Support
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1

Hello,
I tried to update my ford SYNC unit and my screen become completely black. When I pluged the USB with the new version the system restart and nothing append next.
After that i plug usb with Interrogator Log Utility on my car but I didn’t receive any info. I also tried system reset, after 5-10s the light of SYNC button and USB turn on but not the screen.
What can I do now ?

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No error message

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.0.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Famille (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 114.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=1U5T-14G421-BAL_1723658080000.TAR.GZ
MAP=1U5T-14G421-BBL_1723560114000.TAR.GZ
MAP=1U5T-14G421-BCL_1723600422000.TAR.GZ
MAP=1U5T-14G421-BDL_1723600797000.TAR.GZ
MAP=1U5T-14G421-BEL_1723601194000.TAR.GZ
MAP=1U5T-14G421-BFL_1723601450000.TAR.GZ
MAP=1U5T-14G421-BGL_1723602075000.TAR.GZ
MAP=1U5T-14G421-BHL_1723602658000.TAR.GZ
MAP=1U5T-14G421-BJL_1723602553000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAL_1723663279000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBL_1723666341000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCL_1723745202000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDL_1723746662000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BN_1727700842000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (20)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
1U5T-14G421-BAL_1723658080000.TAR.GZ (2.5GB)
1U5T-14G421-BBL_1723560114000.TAR.GZ (539.6MB)
1U5T-14G421-BCL_1723600422000.TAR.GZ (1.8GB)
1U5T-14G421-BDL_1723600797000.TAR.GZ (1.1GB)
1U5T-14G421-BEL_1723601194000.TAR.GZ (1.8GB)
1U5T-14G421-BFL_1723601450000.TAR.GZ (2.5GB)
1U5T-14G421-BGL_1723602075000.TAR.GZ (2.1GB)
1U5T-14G421-BHL_1723602658000.TAR.GZ (2.6GB)
1U5T-14G421-BJL_1723602553000.TAR.GZ (26MB)
4U5T-14G422-BAL_1723663279000.TAR.GZ (2.4GB)
4U5T-14G422-BBL_1723666341000.TAR.GZ (2.3GB)
4U5T-14G422-BCL_1723745202000.TAR.GZ (1.7GB)
4U5T-14G422-BDL_1723746662000.TAR.GZ (2.1GB)
1U5T-14G424-BN_1727700842000.TAR.GZ (1.7KB)

LOG
[2/8/2025 1:55:32 PM] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: F13 (2023) - EU (10 2024) 
[2/8/2025 1:55:32 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[2/8/2025 1:55:32 PM] MY20 Protection: Auto-Detect 
[2/8/2025 1:55:32 PM] Formatting USB drive
[2/8/2025 1:55:32 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/8/2025 1:55:40 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/8/2025 1:55:40 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2/8/2025 1:55:40 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/8/2025 1:55:40 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[2/8/2025 1:55:40 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[2/8/2025 1:55:45 PM] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download) 
[2/8/2025 1:55:45 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2/8/2025 1:55:48 PM] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[2/8/2025 1:55:48 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2/8/2025 1:55:48 PM] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[2/8/2025 1:55:48 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/8/2025 1:55:51 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[2/8/2025 1:55:51 PM] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[2/8/2025 1:55:59 PM] Validated: 1U5T-14G421-BAL_1723658080000.TAR.GZ (Skipping Download) 
[2/8/2025 1:55:59 PM] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[2/8/2025 1:56:01 PM] Validated: 1U5T-14G421-BBL_1723560114000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:01 PM] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[2/8/2025 1:56:07 PM] Validated: 1U5T-14G421-BCL_1723600422000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:07 PM] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[2/8/2025 1:56:11 PM] Validated: 1U5T-14G421-BDL_1723600797000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:11 PM] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[2/8/2025 1:56:16 PM] Validated: 1U5T-14G421-BEL_1723601194000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:16 PM] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[2/8/2025 1:56:25 PM] Validated: 1U5T-14G421-BFL_1723601450000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:25 PM] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[2/8/2025 1:56:32 PM] Validated: 1U5T-14G421-BGL_1723602075000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:32 PM] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[2/8/2025 1:56:40 PM] Validated: 1U5T-14G421-BHL_1723602658000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:40 PM] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[2/8/2025 1:56:40 PM] Validated: 1U5T-14G421-BJL_1723602553000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:40 PM] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[2/8/2025 1:56:48 PM] Validated: 4U5T-14G422-BAL_1723663279000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:48 PM] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[2/8/2025 1:56:55 PM] Validated: 4U5T-14G422-BBL_1723666341000.TAR.GZ (Skipping Download) 
[2/8/2025 1:56:55 PM] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[2/8/2025 1:57:01 PM] Validated: 4U5T-14G422-BCL_1723745202000.TAR.GZ (Skipping Download) 
[2/8/2025 1:57:01 PM] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 1:57:05 PM] Validate: 4U5T-14G422-BDL_1723746662000.TAR.GZ (Failed!, Downloading)
[2/8/2025 1:57:05 PM] Downloading: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 1:57:32 PM] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 1:57:33 PM] Validate: 4U5T-14G422-BDL_1723746662000.TAR.GZ (Failed!, Downloading)
[2/8/2025 1:57:33 PM] Downloading (Attempt #2): 4U5T-14G422-BDL_1723746662000.TAR.GZ
[2/8/2025 2:17:00 PM] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 2:17:06 PM] Downloaded: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 2:17:06 PM] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[2/8/2025 2:17:06 PM] Downloading: 1U5T-14G424-BN_1727700842000.TAR.GZ
[2/8/2025 2:17:08 PM] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[2/8/2025 2:17:08 PM] Downloaded: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[2/8/2025 2:17:08 PM] Preparing USB drive
[2/8/2025 2:17:08 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/8/2025 2:17:08 PM] Copying: 1u5t-14g386-cb.tar.gz 
[2/8/2025 2:17:08 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/8/2025 2:17:08 PM] Copied: 1u5t-14g386-cb.tar.gz 
[2/8/2025 2:17:08 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/8/2025 2:17:08 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/8/2025 2:17:08 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/8/2025 2:17:08 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/8/2025 2:17:08 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[2/8/2025 2:17:08 PM] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[2/8/2025 2:17:54 PM] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[2/8/2025 2:18:09 PM] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[2/8/2025 2:18:09 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2/8/2025 2:18:09 PM] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2/8/2025 2:18:30 PM] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2/8/2025 2:18:36 PM] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2/8/2025 2:18:36 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2/8/2025 2:18:36 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2/8/2025 2:18:39 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2/8/2025 2:18:39 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[2/8/2025 2:18:39 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/8/2025 2:18:39 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/8/2025 2:19:06 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/8/2025 2:19:13 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/8/2025 2:19:13 PM] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[2/8/2025 2:19:13 PM] Copying: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[2/8/2025 2:21:19 PM] Validating: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[2/8/2025 2:21:57 PM] Copied: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[2/8/2025 2:21:57 PM] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[2/8/2025 2:21:57 PM] Copying: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[2/8/2025 2:22:26 PM] Validating: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[2/8/2025 2:22:35 PM] Copied: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[2/8/2025 2:22:35 PM] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[2/8/2025 2:22:35 PM] Copying: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[2/8/2025 2:24:16 PM] Validating: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[2/8/2025 2:24:46 PM] Copied: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[2/8/2025 2:24:46 PM] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[2/8/2025 2:24:46 PM] Copying: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[2/8/2025 2:25:43 PM] Validating: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[2/8/2025 2:26:00 PM] Copied: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[2/8/2025 2:26:00 PM] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[2/8/2025 2:26:00 PM] Copying: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[2/8/2025 2:27:36 PM] Validating: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[2/8/2025 2:28:06 PM] Copied: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[2/8/2025 2:28:06 PM] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[2/8/2025 2:28:06 PM] Copying: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[2/8/2025 2:30:36 PM] Validating: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[2/8/2025 2:31:16 PM] Copied: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[2/8/2025 2:31:16 PM] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[2/8/2025 2:31:16 PM] Copying: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[2/8/2025 2:33:07 PM] Validating: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[2/8/2025 2:33:43 PM] Copied: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[2/8/2025 2:33:43 PM] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[2/8/2025 2:33:43 PM] Copying: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[2/8/2025 2:35:58 PM] Validating: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[2/8/2025 2:36:39 PM] Copied: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[2/8/2025 2:36:39 PM] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[2/8/2025 2:36:39 PM] Copying: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[2/8/2025 2:36:41 PM] Validating: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[2/8/2025 2:36:41 PM] Copied: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[2/8/2025 2:36:41 PM] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[2/8/2025 2:36:41 PM] Copying: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[2/8/2025 2:38:50 PM] Validating: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[2/8/2025 2:39:30 PM] Copied: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[2/8/2025 2:39:30 PM] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[2/8/2025 2:39:30 PM] Copying: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[2/8/2025 2:41:18 PM] Validating: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[2/8/2025 2:41:55 PM] Copied: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[2/8/2025 2:41:55 PM] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[2/8/2025 2:41:55 PM] Copying: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[2/8/2025 2:43:22 PM] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[2/8/2025 2:43:50 PM] Copied: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[2/8/2025 2:43:50 PM] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 2:43:50 PM] Copying: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 2:45:36 PM] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 2:46:11 PM] Copied: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[2/8/2025 2:46:11 PM] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[2/8/2025 2:46:11 PM] Copying: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[2/8/2025 2:46:11 PM] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[2/8/2025 2:46:11 PM] Copied: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[2/8/2025 2:46:11 PM] Generating reformat.lst
[2/8/2025 2:46:11 PM] Generating autoinstall.lst
[2/8/2025 2:46:11 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Hello.

Do you have forscan and an adapter?

Have you checked for MY20 hardware?.
What you are describing seems to relate to a reformat on MY20 hardware, which you can’t do.

3

I currently don’t have forscan and an adapter but is there any other option to check if the APIM module is a MY20 hardware ?

4

If the screen is black, the only way to check is by gaining access to the unit’s back, there’s a sticker there with a model and date… that’s a good starting point…

5

I will do this and come back with the info I see on the module. Thank you.

6

Ok, just for reference, this is what you are looking for

image
image1122×666 128 KB

1 Like
7

My APIM module was replaced (and I didn’t now about this) and the new one has been manufactured in 2023. I think he is bricked now and I need a new one.

IMG_20250305_162632200
IMG_20250305_1626322001920×1446 201 KB

8

Likely bricked, as that is a Ford Service Replacement APIM, MY20+. You could check out FMods to see if their method will repair it.

9

I think I have to replace it. To recap what I need to do when replacing the unit, I have to :

  • Buy a used APIM unit ( which one ? 14G371 model ? or exactly the same number JK2T-14G371-FDD ? )
  • Put it in my car and reload ASBuilt data with FORScan
  • Update it with Cyanlabs if it’s not a MY20 version

Thank you for your help !

10

Do not buy the same one.
See if you can find a K series, part number will start with a K. These are pretty reliable and usually not MY20+.and built before Sept 2019.

1 Like
11

Thank you for the image, sadly, it’s MY20 hardware and it’s now bricked.

Not that it’s going to help now, but next time try using Syn3updater 's detection system if you have any doubt, since it would had flagged the unit as MY20 and prevented the creation of a reformat USB:

image
image675×451 65.8 KB

Your options are limited:

1 Like
12

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