Help - error update not found

Hello
My 2018 FORD focus was on Sync 3.4 rev 20136 (EU version) but still on map F7
I have try to update MAP to F9

With Syn3 updater, i’ve download MAP package F9 (windows automated method)
I have a red screen “ERROR UPDATE PACKAGES NOT FOUND…”
I’ve try to reinstall with another usb stick, but still the same message, and after i have screen “starting update” on loop
I don’t know what to do!!!
Please help!

Please post the log.txt file from the USB here. I assume you are reformatting since you have the red screen with error. Did you see the Mustang splash screen?

I’ve formated the first USB used for the update.
I post the second try log with another USB
Yes i see in loop the mustang splash screen with “starting update”

Résumé

CYANLABS - SYN3 UPDATER - V1.0.1.1
Operating System: Microsoft Windows 10 Professionnel (1607)

PREVIOUS CONFIGURATION
Version: 3.4.20196
Region: EU
Navigation: True
Mode: downgrade

USB DETAILS
Model: SanDisk Ultra Fit USB Device (Size: 114,6GB)
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=5U5T-14G381-EG_1598634070000.TAR.GZ
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
VOICE=5U5T-14G391-AM_1598633466000.TAR.GZ
GRACENOTES=4U5T-14G423-AB_1598633764000.TAR.GZ
MAP=1U5T-14G421-BAG_1591726015000.TAR.GZ
MAP=1U5T-14G421-BBG_1591726765000.TAR.GZ
MAP=1U5T-14G421-BCG_1591726913000.TAR.GZ
MAP=1U5T-14G421-BDG_1591727234000.TAR.GZ
MAP=1U5T-14G421-BEG_1591727457000.TAR.GZ
MAP=1U5T-14G421-BFG_1591727753000.TAR.GZ
MAP=1U5T-14G421-BGG_1591728190000.TAR.GZ
MAP=1U5T-14G421-BHG_1591728542000.TAR.GZ
MAP=1U5T-14G421-BJG_1591729086000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAE_1580861780000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBE_1580861854000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCE_1580861916000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDE_1580862152000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BJ_1591719092000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater - downgrade Mode - Sync 3.4.20196 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

SYNCMYRIDE FILES (21)
5U5T-14G381-EG_1598634070000.TAR.GZ (848,6MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58,8MB)
5U5T-14G391-AM_1598633466000.TAR.GZ (1,5GB)
4U5T-14G423-AB_1598633764000.TAR.GZ (684,9MB)
1U5T-14G421-BAG_1591726015000.TAR.GZ (2,2GB)
1U5T-14G421-BBG_1591726765000.TAR.GZ (451,8MB)
1U5T-14G421-BCG_1591726913000.TAR.GZ (1,6GB)
1U5T-14G421-BDG_1591727234000.TAR.GZ (1GB)
1U5T-14G421-BEG_1591727457000.TAR.GZ (1,6GB)
1U5T-14G421-BFG_1591727753000.TAR.GZ (2,3GB)
1U5T-14G421-BGG_1591728190000.TAR.GZ (1,8GB)
1U5T-14G421-BHG_1591728542000.TAR.GZ (2,4GB)
1U5T-14G421-BJG_1591729086000.TAR.GZ (22MB)
4U5T-14G422-BAE_1580861780000.TAR.GZ (2,2GB)
4U5T-14G422-BBE_1580861854000.TAR.GZ (2GB)
4U5T-14G422-BCE_1580861916000.TAR.GZ (1,5GB)
4U5T-14G422-BDE_1580862152000.TAR.GZ (1,9GB)
1U5T-14G424-BJ_1591719092000.TAR.GZ (1,7KB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
GB5T-14G386-SC_85041.tar.gz (1,8KB)
1u5t-14g386-cb.tar.gz (8,5MB)

LOG
INFO: Starting process (Sync 3.4.20196 - EU - F9 (2019) - EU (09/2020))
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Verifying 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifying 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifying 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifying 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifying 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifying 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifying 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifying 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Verifying 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Verifying 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifying 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifying 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifying 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifying 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Successfully Verified 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: All downloads completed!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating downgrade reformat.lst
INFO: Creating downgrade autoinstall.lst
INFO: Copying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Copying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Copying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Copying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Copying 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifying 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Copying 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifying 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Copying 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifying 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Copying 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifying 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Copying 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifying 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Copying 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifying 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Copying 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifying 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Copying 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Verifying 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Copying 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Verifying 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Copying 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifying 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Copying 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifying 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Copying 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifying 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Copying 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifying 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Copying 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Verifying 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Successfully Verified 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Copying 4U5T-14G381-AN_1552583626000.TAR.GZ
INFO: Verifying 4U5T-14G381-AN_1552583626000.TAR.GZ
INFO: Successfully Verified 4U5T-14G381-AN_1552583626000.TAR.GZ
INFO: Copying GB5T-14G386-SC_85041.tar.gz
INFO: Verifying GB5T-14G386-SC_85041.tar.gz
INFO: Successfully Verified GB5T-14G386-SC_85041.tar.gz
INFO: Copying 1u5t-14g386-cb.tar.gz
INFO: Verifying 1u5t-14g386-cb.tar.gz
INFO: Successfully Verified 1u5t-14g386-cb.tar.gz
INFO: PROCESS COMPLETE!

Does the error come up right after you see that screen?

This is your present Autoinstall.lst.

AUTOINSTALL.LST
; CyanLabs Syn3Updater - downgrade Mode - Sync 3.4.20196 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

Modify the Autoinstall.lst on the USB drive to look like this:

AUTOINSTALL.LST
; CyanLabs Syn3Updater - downgrade Mode - Sync 3.4.20196 EU

[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

The APIM is in “boot mode”, it’s probably getting hung up on installing the 3.3.19052 which is not listed in the reformat.lst file. This is ok, it’s not supposed to be, but this is the issue with doing all this on one USB drive. Modify the autoinstall.lst file and it should complete the upgrade.

i first have message in red screen ERROR UPDATE PACKAGES NOT FOUND…
When i remove or put in back the USB drive, i see the “mustang” screen with message “starting update”

Ok I try modify the AUTOINSTALL tomorrow and give you feedback
Thanks a lot!

Hello
I’ve try and it doesn’t work :worried:

I looks like it’s stuck in the reformat looking for files on the drive. If the unit is sitting on a red screen, disconnect the battery power for 5 minutes and reconnect. The unit should boot to 3.3.19052, since that is where the autoinstall.lst scripting would have left it. See if you can recover the unit to that point…

@Louage would you have any input here?

Likely a folder or filename issue, post screenshots of the current content of your folders and autoinstall.lst

1 Like

As you are already in the reformat tool any changes to autoinstall.lst’s are going to be pointless, the issue is with the reformat.lst

This won’t be correct, as soon as the reformat tool boots it wipes the eMMC it won’t be bootable to anything other than reformat mode till the install is fully complete.

Ok, so what should i do? I’m disapointed! :worried:

if you are getting “starting update” then nothing, use another USB drive. make sure you only have 1 USB drive plugged in to the car etc

1 Like

Additionally do not panic this almost 100% recoverable. it’s just simply waiting for files to be properly readable, usually a bad usb

That’s right, I was thinking of an incomplete update, rather than reformat.

That’s good!
It was finaly a problem with the usb stick. After reformat and reinstall, it’s solved.
Thanks a lot for the help!!!