How did I DL the UK version?

What is your SYNC Region?
US but seems I selected NA when I know it was US.

What is your current SYNC Version?

Do you have Navigation?

Do you have a error message, if so what is it?

Please paste your log output or provide the URL to your log file below

Please describe in detail your issue below

no issue but do I need to re-do the whole thing again? will it just override what I have and change it to US?


previous configuration also shows NA? is that normal?

NA includes US, Canada, and Mexico.

If you selected US, this is the NA builds, it is normal. And would be correct for your vehicle (2013 F150).

You have the Global or EU Voice file loaded. You need the NA file.

You can install the NA file independently without reformatting, etc. The file you need is 5U5T-14G391-CN_1615429328000.TAR.GZ, which can be downloaded from the Software Database, Software Database - CyanLabs

Place the 5U5T-14G391-CN_1615429328000.TAR.GZ file you downloaded on your usb in the SyncMyRide folder.
Make a new autoinstall.lst file, copy this into it:

Item1 = 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Options = Autoinstall

Place the autoinstall.lst file in the root of the usb.
Install in vehicle.

Might be wrong here but languages are shown based on AsBuilt are they not?

Yes, but NA voice file does not include UK. Or Portuguese.

I mean tbh no idea as he has posted a cut screenshot of the log rather than providing a txt file or cyanlabs url so we could guess all day what hes done. my point was though that he has clearly selected NA so it must be his AsBuilt that is wrong.?

apologies. here’s the log.

Yeah so assuming you have installed what is in that log, you have a non NA apim that you are trying to convert to NA, this requires AsBuilt changes

meaning forscan?

I agree with that…so the language listing is not necessarily what is actually in the voice file, but a listing of languages in the Sync app based on region settings…that would be available provided the correct voice file is loaded. Probably why I have never seen Portuguese as a selection in NA, since I am coded for US.

FORScan, yes, that would be correct.

is it “Turner region” and 727-04-01 on forscan under the ACM? I’m awaiting my OBD dingle to adjust.

The settings you need to confirm are below.
Could you run the Interrogator Tool on this APIM and post it here?
What vehicle is the APIM installed into, a 2013 F-150?

In the APIM:
7D0-02-01 #### xxxx xxxx
Change whatever is at #### to 5553 for US.

The ACM is another set of adjustments, but being a US truck, this should already be set.
727-04-01 x#xx xxxx xxxx
Tuner Region: 0=NA (North America), 1=GCC, 2=Japan, 3=Europe, 4=Asia Pacific
727-04-01 xxx# xxxx xxxx
SDARS Region: 0=unconfigured, 1=U.S., 2=CANADA, 3=no content
727-04-01 xxxx x#xx xxxx
SDARS Data Services: 0=unconfigured, 1=Data Services, 2=no Data Services
727-04-01 xxxx xx## ##xx
Country Code: 5553=U.S.

If you don’t have Sirius in the truck, then:
727-04-01 xxx# xxxx xxxx
SDARS Region: 0=unconfigured, 1=U.S., 2=CANADA, 3=no content
727-04-01 xxxx x#xx xxxx
SDARS Data Services: 0=unconfigured, 1=Data Services, 2=no Data Services

I do have Sirius XM. it’s installed in a 2013 F150. Came from a 2016 Expedition I believe.

I’ll add the APIM info when I get home.

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here’s the info from the APIM.

Version: 5U5T-14G381-EM
APIM Model: GB5T-14G371-CFC
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 4.3G
5/6/2021 8:07:16 PM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 12M / 1.4G
/fs/sd/MAP/ = 12M / 1.4G
/fs/sd/MAP/ = 13M / 1.4G
/fs/sd/MAP/ = 10M / 1.4G
/fs/sd/MAP/ = 2.8M / 937M
/fs/sd/MAP/ = 8.5M / 1.3G
/fs/sd/MAP/ = 14M / 1.7G
/fs/sd/MAP/ = 17M / 1.7G
/fs/sd/MAP/ = 7.2M / 1.4G
/fs/Nuance/ = 16M / 1.6G
/fs/Nuance/ = 10M / 1.1G
/fs/Nuance/ = 25M / 2.6G
/fs/Nuance/ = 3.0M / 465M
/fs/Nuance/grace = 5.5M / 777M
/fs/rwdata/ = 935M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 128M / 1.4G
/fs/images/ = 4.3G / 25G

APIM AsBuilt
DE00: AA010403020A8900500A
DE01: 575301034082008000000005
DE02: 0000040300
DE03: 010011000E0004
DE04: 198C198C2E0E
DE05: 80
DE06: 0A0033000000000EF900005656840069

what i see on the decoder tool is block 1,
Radio Tuner Market
00 Non RDS Market (NA) — selected
10 RDS Market (Europe, APA, SA)

ECALL Message Stratergy
00 North American Strategy (0x340 message)-CGEA 1.2
08 European Strategy (0x4A message)-CGEA 1,3 or C1MCA — selected

idk if either of those mean anything. oberiously whatever ecall is - shows i’m european strategy.

Those are set properly.

DE01 is 7D0-02-xx.
This needs to be 5553 instead of 5753. I’ll look thru the rest of the asbuilt. Everything else looks like it installed correctly as far as apps and maps. Your free space looks good.

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that’s all it needed. it’s fixed. I also got back 911 assist.

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