UPDATE: My forscan just showed up. What can I do with it to help diagnose the issue?
What adapter did you purchase? OBDLink or vLinker?
I got the vLinker bluetooth adapter
Just FYI, If you need to flash firmware you must use a USB adapter…The BT vLinker will work for the asbuilt data.
Make sure you load the drivers for the pc…the procedure is similar to the USB setup.
Then read these tutorials…
FORScan Tutorial Links - Ford / Information - CyanLabs Official Community
GA8T-14G370-CL is an old but original unit for a 2016. It is NAV 32GB. The screen is also original to that vintage APIM.
When you upgraded to Sync 2.2.16280, you used the Ford script autoinstall file. Did it look like this?
[SYNCGen3.0_ALL]
Item1 = HB5T-14G386-TCB
Open1 = SyncMyRide\HB5T-14G386-TCB.tar.gz
Item2 = HN1T-14G391-CC
Open2 = SyncMyRide\HN1T-14G391-CC.tar.gz
Item3 = HN1T-14G423-CA
Open3 = SyncMyRide\HN1T-14G423-CA.tar.gz
Item4 = HN1T-14G381-LG
Open4 = SyncMyRide\HN1T-14G381-LG.tar.gz
Item5 = GB5T-14G386-AA
Open5 = SyncMyRide\GB5T-14G386-AA.tar.gz
Options = Delay’AutoInstall
I’m not 100% sure, but I believe this is the file I used https://onedrive.live.com/?authkey=!AHxq3PdupRiOQxU&cid=6301F3780584C35D&id=6301F3780584C35D!281201&parId=6301F3780584C35D!274323&action=defaultclick
After a lot of searching, I found some people saying that I needed to update to 2.2 before I could update to the latest firmware. So I found one of the help forums with a link to the 2.2 update and downloaded it from there.
Question: is the unit operative besides the black screen?.
Do you hear any audio?
The audio is working yes. The USB ports are lighting up, and the screen is turned on but it’s a black screen (the backlight is obviously working on the screen)
OK, that is similar enough and removes the overlay. Although, if you just use the reformat tool it does the same thing but will upgrade to Sync 3.4. Try updating to Sync 3.0.20204 to see if there is just an issue with the Sync 2.2.16280 installation. This is obviously an issue with the screen drivers.
The early Gxxx models are very temperamental.
Um… so the unit is operative with a black screen…
Do it seems it never got into the reformat phase…
Okay so just to clarify; I’m going to re-install the Syn3Updater files to a USB drive, using Sync 2.216280 as my current version, and 3.0.20204 as the target version, correct?
Also, I’m going to return this vlinker OBD scanner as it’s clearly not going to be any use to me to solve this issue. Is there any information that I should pull from the car before I return it?
No, you can’t update to 3.0 with the Syn3 Updater. Use Sync 2.2.16280 as the current version and Sync 3.4.21265 as the version to upgrade to. You do not need to include maps if you want, as we are just trying to get the unit fixed.
Also, do not just copy the files to the drive manually, use the Syn3 Updater app.
The adapter will not help with this issue since it is BT. Just return it and get the USB version if you want.
Okay I’ll return it and download that again.
Just to clarify, the system was working fine for a week AFTER it was updated to 2.2.16280.
It wasn’t until I tried updating to the newest version using Syn3 Updater that the screen turned black.
I should also mention that it turned black as SOON as I turned on the car with the USB inserted and the syn3 updater newest version files loaded onto the USB
UPDATE: I tried doing these steps as listed. I left my car on for 45 minutes with the USB (loaded with 3.4.21265 from the Syn3 Updater app) inserted. Nothing changed and the screen is still black.
It’s almost like the display cable is not plugged in or damaged. If not that than an Asbuilt setting. Its still working in the background right?
You could use the adapter to read the APIM asbuilt and post it here. Take a pic or post the asbuilt file.
I don’t think it’s anything to do with any cables. The screen blacked out the moment I turned the car on with the USB inserted and loaded with the syn3 updater files. Everything was working completely fine prior to that (other than being unable to update using conventional methods)
I’ve found that some things actually aren’t working.
- None of the “next/previous song” buttons on the steering wheel work, the Bluetooth calling button doesnt work, but the volume up and down works.
- None of the dash buttons work (source, sound, power, tune, prev/next song)
- The USB lights up and works, but when I connect my phone to it it doesn’t enter android auto (it was able to connect to android auto after I successfully updated to 2.2)
I’m also going to order the recommended forscan OBD tool, but I’m in Canada so it’s going to take a while to get here.
Then read these tutorials…
FORScan Tutorial Links - Ford / Information - CyanLabs Official Community