Installation Failed Error Code PKG_ERR04

Hi just downloaded 3.4.20237 using the automatic syn3 updater, i’m currently on sync3 2.3, after i plug in the usb to my car it shows Installation Failed - Error Code PKG_ERR04 do i need a older version? I’m using format mode thx

PKG_ERR04 – Error is PKG_REVOKED (Package has been blacklisted)

Could you please post the contents of the log file on the root of the usb? Which version of Sync are you currently on, info from the ‘About Sync’ screen? Also, is the Raptor equipped with an 8" screen?

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I’m trying to reinstall everything here’s the log its still in process thx
INFO: Starting process (Sync 3.4.20237 - NA - 1.19 (2019) - NA)
INFO: Downloading 1u5t-14g386-cb.tar.gz
INFO: Downloading 4U5T-14G423-CA_123766.tar.gz
INFO: Downloading 5U5T-14G391-CM_1598635923000.TAR.GZ
INFO: Downloading 5U5T-14G381-EH_1604064813000.TAR.GZ
INFO: Downloading 4U5T-14G421-CAC_1580860353000.TAR.GZ
INFO: Downloading 4U5T-14G421-CBC_1580860472000.TAR.GZ
INFO: Downloading 4U5T-14G421-CCC_1580860555000.TAR.GZ
INFO: Downloading 4U5T-14G421-CDC_1580860682000.TAR.GZ
INFO: Downloading 4U5T-14G421-CEC_1580860767000.TAR.GZ
INFO: Downloading 4U5T-14G421-CFC_1580860863000.TAR.GZ
INFO: Downloading 4U5T-14G421-CGC_1580860974000.TAR.GZ
INFO: Downloading 4U5T-14G421-CHC_1580861030000.TAR.GZ
INFO: Downloading 4U5T-14G421-CJC_1580861095000.TAR.GZ
INFO: Downloading 4U5T-14G422-CAF_1580862253000.TAR.GZ
INFO: Downloading 4U5T-14G422-CBF_1580862310000.TAR.GZ
INFO: Downloading 4U5T-14G422-CCF_1580862372000.TAR.GZ
INFO: Downloading 4U5T-14G424-CC_1582154849000.TAR.GZ
INFO: Verifying 4U5T-14G423-CA_123766.tar.gz
INFO: Successfully Verified 4U5T-14G423-CA_123766.tar.gz
INFO: Verifying 5U5T-14G391-CM_1598635923000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-CM_1598635923000.TAR.GZ
INFO: Verifying 5U5T-14G381-EH_1604064813000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EH_1604064813000.TAR.GZ
INFO: Verifying 4U5T-14G421-CAC_1580860353000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CAC_1580860353000.TAR.GZ
INFO: Verifying 4U5T-14G421-CBC_1580860472000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CBC_1580860472000.TAR.GZ
INFO: Verifying 4U5T-14G421-CCC_1580860555000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CCC_1580860555000.TAR.GZ
INFO: Verifying 4U5T-14G421-CDC_1580860682000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CDC_1580860682000.TAR.GZ
INFO: Verifying 4U5T-14G421-CEC_1580860767000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CEC_1580860767000.TAR.GZ
INFO: Verifying 4U5T-14G421-CFC_1580860863000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CFC_1580860863000.TAR.GZ
INFO: Verifying 4U5T-14G421-CGC_1580860974000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CGC_1580860974000.TAR.GZ
INFO: Verifying 4U5T-14G421-CHC_1580861030000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CHC_1580861030000.TAR.GZ
INFO: Verifying 4U5T-14G421-CJC_1580861095000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-CJC_1580861095000.TAR.GZ
INFO: Verifying 4U5T-14G422-CAF_1580862253000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-CAF_1580862253000.TAR.GZ
INFO: Verifying 4U5T-14G422-CBF_1580862310000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-CBF_1580862310000.TAR.GZ
INFO: Verifying 4U5T-14G422-CCF_1580862372000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-CCF_1580862372000.TAR.GZ
INFO: Verifying 4U5T-14G424-CC_1582154849000.TAR.GZ
INFO: Successfully Verified 4U5T-14G424-CC_1582154849000.TAR.GZ
INFO: All downloads completed!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating reformat reformat.lst
INFO: Creating reformat autoinstall.lst
INFO: Copying 4U5T-14G423-CA_123766.tar.gz
INFO: Verifying 4U5T-14G423-CA_123766.tar.gz
INFO: Successfully Verified 4U5T-14G423-CA_123766.tar.gz
INFO: Copying 5U5T-14G391-CM_1598635923000.TAR.GZ
INFO: Verifying 5U5T-14G391-CM_1598635923000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-CM_1598635923000.TAR.GZ
INFO: Copying 5U5T-14G381-EH_1604064813000.TAR.GZ
INFO: Verifying 5U5T-14G381-EH_1604064813000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EH_1604064813000.TAR.GZ
INFO: Copying 4U5T-14G421-CAC_1580860353000.TAR.GZ
INFO: Verifying 4U5T-14G421-CAC_1580860353000.TAR.GZ

and yes it does have an 8" screen

There will be a log file on the usb once it is done with the process.

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Ok I’ll upload that as soon as its done, the copy take forever. But so far i did everything correctly right? for the current version i just put down 2.3 and it suggested the format mode. thx for the fast reply btw!

So far it looks right. It has NAV from the factory?

yes and i selected the map update

Is it possible to not update the map? will the old version of the map still work and i did some changes using forscan will it be deleted?

The old maps are not compatible with the new versions past, different file system layouts. The FORScan changes will be retained, although you should make a backup of them. If you find any issues once upgraded, reload the entire asbuilt backup and perform a master reset.

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There is a possibility that the update will not work because you are on 2.3.17109. If the update fails again, perform an update to 3.0.19205, then update to 3.4.20237 with maps thru the reformat. This should work.

Use another usb and save the one you already created with the 3.4 update if possible.

You will need this file:
JR3T-14G381-AS 407Mb Sync3 v3.0.19205 25.07.2019

Follow the instructions below:

  1. Create a USB drive (format as EXFAT) with a SyncMyRide folder.
  2. Copy the file downloaded above into the SyncMyRide folder.
  3. In the root of the USB is the autoinstall.lst and DONTINDX.MSA files which you can obtain from any upgrade you previously performed. (from the CyanLabs usb…)
  4. Using notepad, you will need to create the autoinstall.lst file so it looks like the example below. When you save it, make sure it has a .lst extension, not .txt.

Item1 = JR3T-14G381-AS_1564487023000.TAR.GZ
Open1 = SyncMyRide\JR3T-14G381-AS_1564487023000.TAR.GZ
Options = AutoInstall

  1. Insert USB in vehicle and wait for the installation to complete. You should see a message indicating completion. This should update the unit to 3.0.19205.
  2. Remove the USB drive and reboot the APIM. It may reboot by itself. Let it completely reboot and then check everything works.

You will now be able to upgrade using the Syn3 Updater usb you created.

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Just try installing it again this time it’s saying VER_ERR01

here’s all the file that is in the usb, the log file is empty

Are all the files in the SyncMyRide folder?
The error is that it can’t find the files…what point in the installation is it failing? Do you get to the Mustang splash screen?
If you have another usb you might try that. It looks like the usb might have an issue.

yes, it shows instantly after i plug it in i’ll go and buy another usb tomorrow and see thx

Bought a new usb every went smoothly! Only thing is when I click on nav on the screen nothing happens

Did you change region? if so you need to update your asbuilt to reflect this, also did you install maps? without maps you won’t have maps as the 2.x 3.0 maps are not compatible with 3.4

If you have not done so, perform a master reset. Also, you have your region set to 5553, NA. Or Canada, based on the temp display.

Post the log file from the root of the usb.

hallo ich habe auch ein den fehler PKG Error mit dem update von 3.4 19274 auf den neuen 3.4 20282 jetzt nach 30minuten bekomme ich beim Map instalation Roten Display mit Error ich lade ein bil hoch

Sorry Can, this is an English speaking forum, please repost your question in English.