Installed Sync Version not matching update website

Ford SYNC 3 Support CyanLabs Update Support
, , , ,
1

Hi,

I just purchased a second hand Ford Focus and when I use the Ford UK sync update page using the VIN number, it has a lower version listed than what I currently have installed. The Ford website say I have 3.018025 but the car says 3.4. the current build installed is Build 21265_PRODUCT , I would like to update. The Sat Nav software also is not there, but there is only a compass area of the dashboard. I assume that the previous owner tried to update using cyanlabs and ran into troubles. Can you point me to a tutorial to attempt to correct this? I admit I haven’t read anything yet on the site but willing to. I just wanted to make sure I was on the right track. How can I confirm that I should have navigation or not? Suspect installation was incomplete.

SYNC Region: EU

Navigation Variant: Non Nav

Manufacturer Year: Unknown

Install Type: OEM

Old SYNC Version: 3.0.18025

New SYNC Version: 3.4

Do you have a error message, if so what is it?
No navigation software but compass icon in sync home screen changes with the car movement, so assume navigation is available. Not sure how it was updated so assume Cyanlabs Manual Method.

Update Method: CyanLabs Manual Method

2

if the car is on 3.4 and ford thinks it’s 3.0 you can’t fix this. you (or the owner of the car originally) left the ford official path and force installed 3.4

also not sure what the compass had to do with anything, this is a non nav APIM it seems, all apims have a compass, it’s only storage that prevents navigation being available

1 Like
3

Thanks for your reply, Scott. Now that I’m in 3.4, Could I still proceed to use the app to update it?

4

Which app?

5

Sorry Scott.

The sync3 updater.

6

Hello.

It’s a really good time to start here → Basic Usage - CyanLabs .

Yes, but you can let Ford go, you can’t update through them anymore.

1 Like
7

Yes, like @SaNdMaN said below, give that a read :slight_smile: i think it covers what you need to know

if you have any questions let us know

8

Thank you for your help. I’ve successfully updated to the latest version.

1 Like