Instl_err12 when trying to update or run any tools

Ford SYNC 3 Support
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1

My 2019 Expedition is running 3.4.23088 and Sync has recently started locking up, requiring soft resets to get it back. I have tried to run an update to 23188, tried to run the Interrogator tool, tried to run the RW Data Cleaner tool, but everything ends in the Instl_err12 error. I’ve tried to do 2 soft resets in a row, and have tried the key cycle, but nothing is getting me past the install error. Thoughts?

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.17276

New SYNC Version: 3.4.23008

Do you have a error message, if so what is it?
Instl_err12

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.10

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23088
Region: NA
Navigation: True
Install Mode: reformat (reformat)
Install Mode Overridden: True
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: Samsung Flash Drive USB Device
Size: 29.9GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat FORCED  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[7/12/2024 8:32:12 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[7/12/2024 8:32:12 PM] Install Mode: reformat (reformat) Forced: True 
[7/12/2024 8:32:12 PM] MY20 Protection: Disabled / Not MY20 
[7/12/2024 8:32:12 PM] Formatting USB drive
[7/12/2024 8:32:12 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[7/12/2024 8:32:19 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/12/2024 8:32:19 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[7/12/2024 8:32:19 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 8:32:19 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:19 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/12/2024 8:32:22 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:22 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/12/2024 8:32:25 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:25 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 8:32:29 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:29 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[7/12/2024 8:32:32 PM] Validated: 4U5T-14G422-CCN_1709611788000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:32 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[7/12/2024 8:32:36 PM] Validated: 4U5T-14G422-CBN_1709611416000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:36 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/12/2024 8:32:45 PM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:45 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/12/2024 8:32:49 PM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:49 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/12/2024 8:32:54 PM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download) 
[7/12/2024 8:32:54 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/12/2024 8:33:00 PM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download) 
[7/12/2024 8:33:00 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/12/2024 8:33:05 PM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download) 
[7/12/2024 8:33:05 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/12/2024 8:33:13 PM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download) 
[7/12/2024 8:33:13 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/12/2024 8:33:21 PM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download) 
[7/12/2024 8:33:21 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/12/2024 8:33:26 PM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download) 
[7/12/2024 8:33:26 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/12/2024 8:33:33 PM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download) 
[7/12/2024 8:33:33 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/12/2024 8:33:38 PM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download) 
[7/12/2024 8:33:38 PM] Preparing USB drive
[7/12/2024 8:33:38 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/12/2024 8:33:38 PM] Copying: 1u5t-14g386-cb.tar.gz 
[7/12/2024 8:33:38 PM] Validating: 1u5t-14g386-cb.tar.gz 
[7/12/2024 8:33:38 PM] Copied: 1u5t-14g386-cb.tar.gz 
[7/12/2024 8:33:38 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 8:33:38 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 8:33:38 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 8:33:38 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 8:33:38 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/12/2024 8:33:38 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/12/2024 8:33:56 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/12/2024 8:33:59 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/12/2024 8:33:59 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/12/2024 8:33:59 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/12/2024 8:34:28 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/12/2024 8:34:33 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/12/2024 8:34:33 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 8:34:33 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 8:35:14 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 8:35:19 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 8:35:19 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[7/12/2024 8:35:19 PM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[7/12/2024 8:35:44 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[7/12/2024 8:35:48 PM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[7/12/2024 8:35:48 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[7/12/2024 8:35:48 PM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[7/12/2024 8:36:33 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[7/12/2024 8:36:37 PM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[7/12/2024 8:36:37 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/12/2024 8:36:37 PM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/12/2024 8:37:39 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/12/2024 8:37:47 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[7/12/2024 8:37:47 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/12/2024 8:37:47 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/12/2024 8:38:21 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/12/2024 8:38:26 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[7/12/2024 8:38:26 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/12/2024 8:38:26 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/12/2024 8:39:14 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/12/2024 8:39:22 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[7/12/2024 8:39:22 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/12/2024 8:39:22 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/12/2024 8:40:18 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/12/2024 8:40:26 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[7/12/2024 8:40:26 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/12/2024 8:40:26 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/12/2024 8:41:20 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/12/2024 8:41:27 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[7/12/2024 8:41:27 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/12/2024 8:41:27 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/12/2024 8:42:22 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/12/2024 8:42:29 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[7/12/2024 8:42:29 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/12/2024 8:42:29 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/12/2024 8:43:34 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/12/2024 8:43:44 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[7/12/2024 8:43:44 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/12/2024 8:43:44 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/12/2024 8:44:40 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/12/2024 8:44:49 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[7/12/2024 8:44:49 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/12/2024 8:44:49 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/12/2024 8:45:43 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/12/2024 8:45:52 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[7/12/2024 8:45:52 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/12/2024 8:45:52 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/12/2024 8:46:38 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/12/2024 8:46:44 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[7/12/2024 8:46:44 PM] Generating reformat.lst
[7/12/2024 8:46:44 PM] Generating autoinstall.lst
[7/12/2024 8:46:44 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

See if this works for you…

Unable to update, always get INSTL_ERR12 - Ford / SYNC 3 Support - CyanLabs Official Community

3

Unfortunately, I spent 30 minutes doing the SR->SR->MR cycle, but the master reboot always immediately froze and never did anything.

4

I understand the frustration, but if the documented workarounds do not work, we do not be have anything else to recommend at the moment…

5

Is this the original APIM or is it a 4" upgrade kit?

6

It’s the original APIM. If there isn’t anything else that can be done, is there somewhere I can send it to have it reloaded or is a replacement the only option. I’m hoping not to give up my pre-MY20 APIM. Thanks!

7

You should have a K series APIM in there which is a pretty good one. Since none of the other situations apply it’s either a faulty APIM or you have the rwdata partition is getting full issue from a few previous versions.

You could get ahold of @NaviUpgrade and see what he could do for you.

8

Thank you.

9

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