Interrogator_AD reading HELP

CONSUMER
OTA
SYNCGEN3
OTA

7D0

5U5T-14G381-ET
false

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false

000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
false

f6d39fab
false

aaa5ebb5
false

8a6a05925002ec444084
true

504f010bc00b4890acb4ee05
true

0000010000
true

00001d8002010b
true

190519052653
true

80
true

0b0033000000005ef100005656600061
true

DS-1U5T-14G371-DA
false

1U5T-14G380-FD
false

4U5T-14G371-GDE
false

1U5T-14G375-HA
false

LXAH0180
false

00
false

00
false

1U5T-14G374-DA
false

false

fc:69:47:82:0b:cb
false

fc:69:47:82:0b:cc
false

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

Use the -AC version of the file available in the Software Database - CyanLabs

Your files installed on the unit are:
5U5T-14G381-ET
1U5T-14G421-BAH
1U5T-14G421-BBD Different version maps…
1U5T-14G421-BCH
1U5T-14G421-BDH
1U5T-14G421-BEH
1U5T-14G421-BFH
1U5T-14G421-BGH
1U5T-14G421-BHH
1U5T-14G421-BJD Different version maps…
1U5T-14G658-AG
4U5T-14G423-AC
1U5T-14G424-BK
5U5T-14G391-AP
4U5T-14G422-BBF Where are the others?

Looks like a map update gone bad…

Thanks.
Any indication for the MEM_ERROR1 error? I’m new to these things.

You are out of memory space on the APIM…

Can you post the log file from the USB? What is it you are doing?

I don’t know what the USB file log is?

Again, what is it you are doing? What is the issue you are needing help with?

You have 2 versions of maps fragmented on your Sync unit (APIM). Only 1 Nav Voice file out of 4. The Sync app and voice are fine.

Your unit is 4U5T-14G371-GDE, which is a 64GB NAV unit.

@SaNdMaN , maybe this is a language barrier, don’t know if you can help here?

EDIT: NM, I think we got it…

I always updated with factory files. When I got an error I read several posts on this forum and asked for help to repair the maps. Sync updates are fine via pen. I’m Portuguese and I don’t know English well. Thanks

The first and only map update took 1 hour, restarted but did not report success.

1 Like

I don’t know Portuguese, so we’ll work it out…

I just looked at the autoinstall.lst file for an EU F10 update and the flies that are messed up are in the 2nd section of the autoinstall. It looks like the usb was pulled before the installation was completed.

If you have not done so, perform a master reset in Sync and reboot the unit. The unit is presently in a partial installation mode.

You have a Ford packaged installation on a usb presently? If you still have it, place the usb in the hub and see if the installation will start again after the master reset.

If this fails, you can use the Syn3 Updater to reformat the unit and perform a complete re-installation of the Sync app, voice, maps, etc., or…

Use this autoinstall.lst file attached in place of the one currently on the usb in the Ford package.
autoinstall.lst (1.1 KB)

The contents are cut down from the Ford package but it will install all the maps and nav voice files. Contents:

; SYNC3 Consumer Application Upgrade - Release 3.4.21194 - Only for Nav/EU assemblies.

[SYNCGen3.0_3.4.21194_PRODUCT]
Item1 = 1U5T-14G424-BK
Open1 = SyncMyRide\1U5T-14G424-BK.tar.gz
Item2 = 1U5T-14G421-BAH
Open2 = SyncMyRide\1U5T-14G421-BAH.tar.gz
Item3 = 1U5T-14G421-BCH
Open3 = SyncMyRide\ 1U5T-14G421-BCH.tar.gz
Item4 = 1U5T-14G421-BDH
Open4 = SyncMyRide\1U5T-14G421-BDH.tar.gz
Item5 = 1U5T-14G421-BEH
Open5 = SyncMyRide\1U5T-14G421-BEH.tar.gz
Item6 = 1U5T-14G421-BFH
Open6 = SyncMyRide\1U5T-14G421-BFH.tar.gz
Item7 = 1U5T-14G421-BGH
Open7 = SyncMyRide\1U5T-14G421-BGH.tar.gz
Item8 = 1U5T-14G421-BHH
Open8 = SyncMyRide\ 1U5T-14G421-BHH.tar.gz
Options = AutoInstall

[SYNCGen3.0_3.4.21194]
Item1 = 1U5T-14G421-BJH
Open1 = SyncMyRide\1U5T-14G421-BJH.tar.gz
Item2 = 1U5T-14G421-BBH
Open2 = SyncMyRide\1U5T-14G421-BBH.tar.gz
Item3 = 4U5T-14G422-BAF
Open3 = SyncMyRide\4U5T-14G422-BAF.tar.gz
Item4 = 4U5T-14G422-BBF
Open4 = SyncMyRide\4U5T-14G422-BBF.tar.gz
Item5 = 4U5T-14G422-BCF
Open5 = SyncMyRide\4U5T-14G422-BCF.tar.gz
Item6 = 4U5T-14G422-BDF
Open6 = SyncMyRide\4U5T-14G422-BDF.tar.gz
Options = Delay,Include,Transaction

EU maps take about 90 minutes. The vehicle ignition must be ON the entire time. It is best just to take a long drive! Or use a vehicle charger. DO NOT leave the vehicle unattended.

I’ve made several attempts with the new maps on the pen, but it always gives MEM_ERROR1.
I wanted a file that would erase the maps and then install the new ones.
This is possible e not dangerous?
Thanks

That file would be nice if it existed! Unfortunately, that does not exist outside of Ford.

Did you perform a master reset first?

No. I don’t know what files to put on the pen.

Performing a master reset
Start your vehicle. Ensure your vehicle is in park and running, not in accessory mode.
Press Settings on your vehicle’s SYNC screen.
Choose General.
Scroll down and press Master Reset.
A message confirming that all system settings will be erased and reset to factory defaults will appear.
Press Continue.
A Resetting to factory defaults message will appear, the system will turn off and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation.

This will clear all contacts, phones, etc., but clear the storage of temp files to clear space.

Ok.
First: a master reset.
Second: pen with ford maps and auto install you give me.
Is this?

1 Like

Exactly, yes. Make sure to replace the other autoinstall.lst file from Ford.

Thank you for your patience and for my ignorance. I’ll feed back later.

1 Like

@ruisouza is there any update about your issue?