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…Hi, I’m hoping for some clarification. I have Sync version 3.3 on my 2018 Ford Explorer Platinum. I recently updated only the maps to 2020. Everything went fine and works fine except I don’t seem to have any more live traffic updates when I have a route plugged in.
I’m confused because I’m sure I had that before. To complicate matters, I came off of my free trial of Sirius XM and have only purchased the basic version with audio only. So when I go to traffic lists it says I’m not subscribed. I don’t remember seeing that on my other Ford vehicles.
Should I have live traffic updates on my Sync 3.3, with or without Sirius XM?
You should have the complimentary Sirius traffic and data services subscription from Ford. I cant remember if it is a 3 or 5 year deal. My Expedition is a 2018 also and it is still going on that but it depends on when you bought it as to when the complimentary period ends.
Thank you for the responses. I purchased the 2018 Explorer used from Ford back in March. I updated Sync from 3 to 3.3 with the tool here, and I’m sure live traffic was working. Recently I did a map update to 2020. So now my question is, if the traffic service is supposed to last 5 years, could I have done something by upgrading to the 2020 map?
Or did this happen on the Sirius XM side when the trial ended and I bought a new subscription? I even had them do a reset because some station logos were missing (reset didn’t help).
So I have a lot of moving parts here and can’t pinpoint exactly when live traffic stopped working or what caused it.
No, that is inaccurate. I called immediately to move my audio-only sub from my old car to my new one, and they informed that the new sub would start right after the 3 month trial i had. This was November of last year, and I had the Travel Link trial for the full three months.
I believe OPs trial just coincidentally ended right when he performed the update.
Right, they chose to activate your new plan only after the trials ends as a courtesy but if you manually go in to your account you can override the current (trial) plan. Depends on how it was done. You’re probably right though its just a coincidence with the timing where the trial ended.
You probably did have it when you just upgraded it. There was a 2 week trial running that just ended due to Memorial Day. That’s why you don’t show it anymore. Maybe try going to the Sirius website to see if you can get a free trial so that you can see if it starts working again.
I had the free 3 month trial until May 24. Then I purchased the $5/mth subscription. Right around that time is when I updated the maps. The 1st week of June I called Sirius to do a reset.
When I click on the Traffic List Icon, I get a message from Sirius that I’m not a subscriber. (I never remember seeing that before with my previous Escape, and I didn’t even have a Sirius subscription then.) When I go deeper it shows me as a subscriber to audio only, all the rest show non-subscriber. I guess the solution is for me to call Sirius and get the traffic subscription piece added, probably at an additional cost.
I live in Brazil and we don’t have this service available here. But Waze works pretty well for me and it’s free.
I wonder, why pay for a service when you can have it for free from the competition? Is NavTraffic so much better than Waze (it’s a real question, I don’t know NavTraffic and Waze has been very helpful for years)?