Low rear camera quality and Navi problem after 3.0 to 3.4

Hi guys,
I upgraded from Sync 3.0 (20204) to 3.4 (21265) on my 2017 Kuga. As a map, Europe F11 (2021) - EU (05 2022) / Albania, Bosnia, Craotia, Macedonia, Greece, Hungary, Italy, Malta, Montenegro, San I chose the special section as Marino, Serbian, Slovenia, Turkey and Vatican (License Key: 1ed12f80-b4f8-6ee0-ba3d-0242ac120002).
The 3.4 installation went smoothly, after the green screen, I removed the USB and the screen opened with the new version, everything seemed fine, even the map worked normally at first, then I did a master reset.
Now the navigation gives an error (Navigation malfunction
Navigation is not functioning properly
Please visit your dealer for service.), so the maps do not open, I also noticed that the resolution of the rear view camera is low, the quality was very good in 3.0.
Does anyone have a solution to the issue? I am waiting for your urgent support.


SYNC Region: Europe

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.21265

Do you have a error message, if so what is it?
Navigation malfunction
Navigation is not functioning properly
Please visit your dealer for service.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0 (Stable)

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 11 Home Single Language (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: True
Install Mode: Otomatik Tarama (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Otomatik Tarama

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 2.0 USB Device
Size: 29,7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AG_1626915602000.TAR.GZ
VOICE=5U5T-14G391-AR_1633363332000.TAR.GZ
APPS=5U5T-14G381-EU_1634769242000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BL_1646159765000.TAR.GZ
MAP=1U5T-14G421-BAJ_1644010894000.TAR.GZ
MAP=1U5T-14G421-BBJ_1644008981000.TAR.GZ
MAP=1U5T-14G421-BGJ_1644011311000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDG_1644012081000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - reformat  Mode - Sync 3.4.21265 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (10)
1u5t-14g386-cb.tar.gz (8,5MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AG_1626915602000.TAR.GZ (56,8MB)
5U5T-14G391-AR_1633363332000.TAR.GZ (1,5GB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847,2MB)
1U5T-14G424-BL_1646159765000.TAR.GZ (1,7KB)
1U5T-14G421-BAJ_1644010894000.TAR.GZ (2,3GB)
1U5T-14G421-BBJ_1644008981000.TAR.GZ (478,9MB)
1U5T-14G421-BGJ_1644011311000.TAR.GZ (2GB)
4U5T-14G422-BDG_1644012081000.TAR.GZ (2GB)

LOG
[2.08.2022 10:24:50] Selected Region: EU - Release: Sync 3.4.21265 - Map Version: EU - 2022-08-02 - 1659424977 
[2.08.2022 10:24:50] Install Mode: Otomatik Tarama (reformat) Forced: False 
[2.08.2022 10:24:50] MY20 Protection: Otomatik Tarama 
[2.08.2022 10:24:50] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2.08.2022 10:24:50] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2.08.2022 10:24:50] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2.08.2022 10:24:52] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[2.08.2022 10:24:52] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[2.08.2022 10:24:52] Validated: 1U5T-14G658-AG_1626915602000.TAR.GZ (Skipping Download) 
[2.08.2022 10:24:52] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[2.08.2022 10:24:56] Validated: 5U5T-14G391-AR_1633363332000.TAR.GZ (Skipping Download) 
[2.08.2022 10:24:56] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2.08.2022 10:24:58] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download) 
[2.08.2022 10:24:58] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[2.08.2022 10:24:58] Validated: 1U5T-14G424-BL_1646159765000.TAR.GZ (Skipping Download) 
[2.08.2022 10:24:58] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[2.08.2022 10:25:04] Validated: 1U5T-14G421-BAJ_1644010894000.TAR.GZ (Skipping Download) 
[2.08.2022 10:25:04] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[2.08.2022 10:25:05] Validated: 1U5T-14G421-BBJ_1644008981000.TAR.GZ (Skipping Download) 
[2.08.2022 10:25:05] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[2.08.2022 10:25:11] Validated: 1U5T-14G421-BGJ_1644011311000.TAR.GZ (Skipping Download) 
[2.08.2022 10:25:11] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[2.08.2022 10:25:16] Validated: 4U5T-14G422-BDG_1644012081000.TAR.GZ (Skipping Download) 
[2.08.2022 10:25:16] Preparing USB drive
[2.08.2022 10:25:16] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2.08.2022 10:25:16] Copying: 1u5t-14g386-cb.tar.gz 
[2.08.2022 10:25:17] Validating: 1u5t-14g386-cb.tar.gz 
[2.08.2022 10:25:17] Copied: 1u5t-14g386-cb.tar.gz 
[2.08.2022 10:25:17] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2.08.2022 10:25:17] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2.08.2022 10:26:26] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2.08.2022 10:26:48] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[2.08.2022 10:26:48] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[2.08.2022 10:26:48] Copying: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[2.08.2022 10:26:54] Validating: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[2.08.2022 10:26:56] Copied: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[2.08.2022 10:26:56] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[2.08.2022 10:26:56] Copying: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[2.08.2022 10:29:36] Validating: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[2.08.2022 10:30:29] Copied: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[2.08.2022 10:30:29] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2.08.2022 10:30:29] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2.08.2022 10:31:57] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2.08.2022 10:32:26] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[2.08.2022 10:32:26] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[2.08.2022 10:32:26] Copying: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[2.08.2022 10:32:26] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[2.08.2022 10:32:26] Copied: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[2.08.2022 10:32:26] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[2.08.2022 10:32:26] Copying: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[2.08.2022 10:36:29] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[2.08.2022 10:37:46] Copied: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[2.08.2022 10:37:46] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[2.08.2022 10:37:46] Copying: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[2.08.2022 10:38:34] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[2.08.2022 10:38:50] Copied: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[2.08.2022 10:38:50] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[2.08.2022 10:38:50] Copying: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[2.08.2022 10:42:19] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[2.08.2022 10:43:26] Copied: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
[2.08.2022 10:43:26] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[2.08.2022 10:43:26] Copying: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[2.08.2022 10:46:51] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[2.08.2022 10:47:59] Copied: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
[2.08.2022 10:47:59] Generating reformat.lst
[2.08.2022 10:47:59] Generating autoinstall.lst
[2.08.2022 10:47:59] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Do you have any advice?

The camera resolution issue has been noted on Sync 3.4, but no resolution has been found.

As far as the nav issue, it looks like you might have a language mismatch or missing languages for the NAV Voice. With a 2017 Kuga, you should have enough storage space to install all of the map and voice files. Re-install the nav files, or just perform the reformat installation again with new files thru the Syn3 Updater.

Thanks a lot, this time I loaded and reset the whole Europe map, but I still had the Navi problem. A little while ago, I loaded the partial map again with 3.4 (21265), now the map is working, but I repeated what I did at first, but I don’t know if it will give an error again. The reason I uploaded the partial map of Europe is that as I mentioned in my previous article, a red screen appears when loading 3.4 + all of Europe.
I’d be happy to hear your ideas.

Could you run the Interrogator log file in Syn3 Updater and post the results? Redact you VIN if you care.

Hi,thanks a lot.
Here is the log.
Sync_LW1800FR_WF0AXXWPMAHJ04717.xml (10.5 KB)

You only have a 32GB APIM, so you cannot fit the entire EU map set. This is the original APIM from the factory.
WF0AXXWPMAHJ04717.xml (40.0 KB)

<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“1.1G” available=“1.0M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“2.8G” available=“14M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“3.2G” available=“25M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“4.3G” available=“25M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“1.9G” available=“8.4M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“1003M” available=“21M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1.2G” available=“988M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“35M” available=“35M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“90M” available=“90M”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1.4G” available=“84M”/>
<d2p1:PartitionHealth type=“/fs/mp/resources” total=“72M” available=“332K”/>
<d2p1:PartitionHealth type="/fs/images/" total=“25G” available=“9.5G”/>

See this tutorial. I know a Kuga is not imported, but the article applies to 32GB APIM’s.
Tutorial: Current EU Maps Installation on US Imported Vehicles - Ford / Guides - CyanLabs Official Community

Since we didn’t hear back from you after 5 days, I’m closing this thread assuming no farther assistance is needed.