Maps install, Europe

Ford Help & Support
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1

Hi. Had an issue with upgrading from 3.2 to 3.4 latest. Managed to upgrade, but didn’t installed the navigation files (maps) so now, the Navi doesn’t work, of course. The question is, what do I need to choose to install the maps? Tried with reformat, auto install, and doesn’t work. I get PGK err04. Do I need to choose downgrade and install sync and maps?
Thank you

SYNC Region: Europe

Navigation Variant: Yes

Old SYNC Version: 3.2

New SYNC Version: Latest

Do you have a error message, if so what is it?
PGK ERR04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: Latest

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

2

Configure Syn3updater correctly.
If you are getting that error, is because you are trying to reformat a recent 3.4 build, which is not allowed.

Also, you could try to autoinstall the maps, but it will take a lot of time.

If your unit does not have any MY20 component, you can reformat it: will be faster and cleaner.

3

No, it’s a 2018 focus. So, I disable my20 protection, choose reformat and then pick only maps, without sync, right?

4

Do not force anything unless you know what you are doing.

The method is up to you.

If you want to reformat the unit and start over, do not force anything and configure syn3updater with your current and desired version, both with maps (does not matter if it’s the same). In the advanced settings tab disable MY20 protection, and set the install mode to “autodetect”. That should create a downgrade USB that will leave you in 3.3 and then reformat the unit with all the packages.

If you do not want to reformat, leave MY20 protection enabled and configure syn3updater with the proper values, and select only upgrade maps.
This should create an autoinstall maps-only upgrade. This should work, but it will be slower as per any other autoinstall process.

5

Ok, thank you for your time and answer

6

No problem, you are welcome.
Leave us a message with the outcome, good luck.

9

Forgot to update. The next day I went to the car with the USB prepared, the navigation was working fine and had the f10 installed :sweat_smile:. Thank you

10

Awesome, thank you for the feedback.
Out of curiosity, what method did you choose and how much time did it take?.

Enjoy it!

11

Downgrade. About 55 min

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12

Well, that was a smart decision my friend, you saved a lot of time and got a cleaner install :wink:

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