Maps is not fully loaded after SYNC 3.4 update

Hi all,

I’ve updated my Sync 3.0 to Sync 3.4 and now my navigation map is showing only my arrow. Everything else is blanc but when you zoom out it shows my actual location and NA map.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.4.20351

Do you have a error message, if so what is it?
Was error msg in the initional install but after restart it goes without errors

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.20351
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: TS-RDF5 SD  Transcend USB Device
Size: 59.5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-CB_1598636132000.TAR.GZ
APPS=5U5T-14G381-EM_1611967752000.TAR.GZ
VOICE=5U5T-14G391-CN_1615429328000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - downgrade  Mode - Sync 3.4.20351 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (12)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)
5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)
5U5T-14G391-CN_1615429328000.TAR.GZ (385.4MB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)

LOG
[1/24/2023 12:00:29 PM] Selected Region: NA - Release: Sync 3.4.20351 - Map Version: NA - 2022-12-20 - 1671554665 
[1/24/2023 12:00:29 PM] Install Mode: Auto-Detect (downgrade) Forced: False 
[1/24/2023 12:00:29 PM] MY20 Protection: Auto-Detect 
[1/24/2023 12:00:29 PM] Formatting USB drive
[1/24/2023 12:00:29 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[1/24/2023 12:00:38 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[1/24/2023 12:00:38 PM] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[1/24/2023 12:00:55 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[1/24/2023 12:00:58 PM] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[1/24/2023 12:00:58 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[1/24/2023 12:00:58 PM] Downloading: GB5T-14G386-SC_85041.tar.gz
[1/24/2023 12:00:58 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
[1/24/2023 12:00:58 PM] Downloaded: GB5T-14G386-SC_85041.tar.gz 
[1/24/2023 12:00:58 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/24/2023 12:00:58 PM] Downloading: 1u5t-14g386-cb.tar.gz
[1/24/2023 12:01:02 PM] Validating: 1u5t-14g386-cb.tar.gz 
[1/24/2023 12:01:02 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[1/24/2023 12:01:02 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ 
[1/24/2023 12:01:02 PM] Downloading: 4U5T-14G423-CB_1598636132000.TAR.GZ
[1/24/2023 12:01:35 PM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ 
[1/24/2023 12:01:38 PM] Downloaded: 4U5T-14G423-CB_1598636132000.TAR.GZ 
[1/24/2023 12:01:38 PM] Checking Existing File: 5U5T-14G381-EM_1611967752000.TAR.GZ 
[1/24/2023 12:01:38 PM] Downloading: 5U5T-14G381-EM_1611967752000.TAR.GZ
[1/24/2023 12:02:31 PM] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ 
[1/24/2023 12:02:36 PM] Downloaded: 5U5T-14G381-EM_1611967752000.TAR.GZ 
[1/24/2023 12:02:36 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ 
[1/24/2023 12:02:36 PM] Downloading: 5U5T-14G391-CN_1615429328000.TAR.GZ
[1/24/2023 12:02:52 PM] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ 
[1/24/2023 12:02:54 PM] Downloaded: 5U5T-14G391-CN_1615429328000.TAR.GZ 
[1/24/2023 12:02:54 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/24/2023 12:02:54 PM] Downloading: 4U5T-14G424-CE_1644243346000.TAR.GZ
[1/24/2023 12:02:54 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/24/2023 12:02:54 PM] Downloaded: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/24/2023 12:02:55 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/24/2023 12:02:55 PM] Downloading: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[1/24/2023 12:03:28 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/24/2023 12:03:35 PM] Downloaded: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/24/2023 12:03:35 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/24/2023 12:03:35 PM] Downloading: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[1/24/2023 12:04:10 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/24/2023 12:04:18 PM] Downloaded: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/24/2023 12:04:18 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/24/2023 12:04:18 PM] Downloading: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[1/24/2023 12:04:53 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/24/2023 12:04:59 PM] Downloaded: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/24/2023 12:04:59 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/24/2023 12:04:59 PM] Downloading: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[1/24/2023 12:05:36 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/24/2023 12:05:43 PM] Downloaded: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/24/2023 12:05:43 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/24/2023 12:05:43 PM] Downloading: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[1/24/2023 12:06:19 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/24/2023 12:06:27 PM] Downloaded: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/24/2023 12:06:27 PM] Preparing USB drive
[1/24/2023 12:06:27 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[1/24/2023 12:06:27 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[1/24/2023 12:06:49 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[1/24/2023 12:06:51 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[1/24/2023 12:06:51 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[1/24/2023 12:06:51 PM] Copying: GB5T-14G386-SC_85041.tar.gz 
[1/24/2023 12:06:51 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
[1/24/2023 12:06:51 PM] Copied: GB5T-14G386-SC_85041.tar.gz 
[1/24/2023 12:06:51 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/24/2023 12:06:51 PM] Copying: 1u5t-14g386-cb.tar.gz 
[1/24/2023 12:06:52 PM] Validating: 1u5t-14g386-cb.tar.gz 
[1/24/2023 12:06:52 PM] Copied: 1u5t-14g386-cb.tar.gz 
[1/24/2023 12:06:52 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ 
[1/24/2023 12:06:52 PM] Copying: 4U5T-14G423-CB_1598636132000.TAR.GZ 
[1/24/2023 12:07:16 PM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ 
[1/24/2023 12:07:19 PM] Copied: 4U5T-14G423-CB_1598636132000.TAR.GZ 
[1/24/2023 12:07:19 PM] Checking Existing File: 5U5T-14G381-EM_1611967752000.TAR.GZ 
[1/24/2023 12:07:19 PM] Copying: 5U5T-14G381-EM_1611967752000.TAR.GZ 
[1/24/2023 12:07:57 PM] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ 
[1/24/2023 12:08:02 PM] Copied: 5U5T-14G381-EM_1611967752000.TAR.GZ 
[1/24/2023 12:08:02 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ 
[1/24/2023 12:08:02 PM] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ 
[1/24/2023 12:08:18 PM] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ 
[1/24/2023 12:08:20 PM] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ 
[1/24/2023 12:08:20 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/24/2023 12:08:20 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/24/2023 12:08:20 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/24/2023 12:08:20 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/24/2023 12:08:20 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/24/2023 12:08:20 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/24/2023 12:09:05 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/24/2023 12:09:11 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/24/2023 12:09:11 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/24/2023 12:09:11 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/24/2023 12:10:01 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/24/2023 12:10:08 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/24/2023 12:10:08 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/24/2023 12:10:08 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/24/2023 12:10:54 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/24/2023 12:11:00 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/24/2023 12:11:00 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/24/2023 12:11:00 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/24/2023 12:11:51 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/24/2023 12:11:58 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/24/2023 12:11:58 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/24/2023 12:11:58 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/24/2023 12:12:53 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/24/2023 12:13:00 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/24/2023 12:13:00 PM] Generating reformat.lst
[1/24/2023 12:13:00 PM] Generating autoinstall.lst
[1/24/2023 12:13:00 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

That log does not show going from 3.0 to 3.4.
Did you perform a master reset once 3.4 was loaded?

Yes I did.
UPD: I probably confused you. I had 3.4. But installed that without maps, so I tried to install same build but with maps. That’s why it was 3.4 downgrade to 3.0 and then install 3.4 with maps.

After initial downgrade installation it shown old version of 3.0 and then restarded and continued install after that it throw error PGK_003 and stuck. I turned off the car and restart installation, after that it goes thru.
I can’t upload photos of the screen though. It showing my location when I trying to navigate, but its just white screen :C

You can’t downgrade to 3.0, you went to 3.3 which has the same look and feel.

Create an interrogator log and post the results, redact your VIN from the file’s name and content if you care about it.

Also, have you modified in any way your unit?.
Is it 100% stock?. Have you changed regions?.

The unit is 100% stock. Regions was never changed.
SYNC 3 & 4 APIM AsBuilt Decoder - CyanLabs

VIN: 
Version 5U5T-14G381-EM
APIM Model: GJ5T-14G371-CFC
APIM Type: Navigation 
APIM Size: 32GB 
APIM Free Space: 14G 
6/10/2003 3:50:05 PM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 12M / 1.5G
/fs/sd/MAP/ = 10M / 1.4G
/fs/sd/MAP/ = 17M / 1.7G
/fs/sd/MAP/ = 6.7M / 1.4G
/fs/Nuance/ = 24M / 2.5G
/fs/Nuance/ = 3.0M / 465M
/fs/Nuance/grace = 5.5M / 777M
/fs/rwdata/ = 988M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 128M / 1.4G
/fs/images/ = 14G / 25G

Installed Packages
4U5T-14G421-CAE
4U5T-14G421-CGE
4U5T-14G421-CFE
4U5T-14G421-CBE
5U5T-14G391-CN
4U5T-14G422-CAK
4U5T-14G423-CB




APIM AsBuilt
DE00: A328650300029817000A
DE01: 555301064082000000000000
DE02: 0002010000
DE03: 01001301000000
DE04: 17E8179828BE
DE05: 80
DE06: 0E043300000000135600000430660069

Thanks.

You are using a cut down map package, why exactly?. If your unit is 32GB, you can install all NA maps. There are a few voice_nav packages missing as well.

Also, DO NOT USE an SD card, use only quality branded USB pendrives.

This is my recommendation: if your unit is stock NAV (32GB), recreate the update USB but do not use any custom nav package, install all the maps.

Once it’s done, perform a master reset.

Thanks will try right away. How to install all maps? I don’t remember how I trim the maps package

In syn3updater, go into settings, make sure no generator key is coded. Apply and go back to the home to recreate the USB.
Once the map selection is deployed, select 2.21 2021 maps for NA.
Create the USB, but before proceeding post the log here ok?.

Basically, that will:

  • downgrade the unit to 3.3 (to enable the reformat tool)
  • reformat the unit with ALL the requiered files for NA NAV

Thank you. Now it works. I did everything from the beginning and install full nav package. Most likely I was lacking the needed region in my cut nav package.

Awesome!, thank you for providing feedback about it.
Enjoy it, take care.

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