Master Reset Every Startup

Ford SYNC 3 Support
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1

The last week every time my car starts up it seems to do a master reset. Bluetooth/wifi/sound settings go back to default, but strangely my clock stays 24 hour. I tried doing a reformat install just to see if it would help, even though the settings are probably stored on a different partition. I get a PKG_ERR04 every time I try the forced reformat option with several different USB drives. Included interrogator log as well in case something is off with my APIM

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.22251

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
PKG_ERR04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

https://cyanlabs.net/fhub/sync3/syn3-updater-log/?uuid=1edacbef-5dd0-6df6-b802-0242ac120004

Sync_VV5DP6MA_WF0DP3TH4H4124693.xml (11.0 KB)

2

Your unit is not well.

Do not force things if you do not what you are doing, let Syn3updater decide and try again.

If you read the documentation you would not be forcing a reformat on 3.4.22251

3

Are you performing a downgrade to 3.3.19052 and then reformatting? You need to do this.

I do not see anything wrong with the unit based on the logfile. I do see that this is not the original APIM in the vehicle. The original APIM (HP5T-14G371-BCA) was serial number VW210NL3, where this one (JR3T-14G371-AED) is VV5DP6MA. Was there a reason this was changed out?

The unit is not MY20.

4

Since we didn’t hear back from you in a week, I’m assuming no farther assistance is needed, thus I’m closing the thread.