MEM Error - 20351

Ford SYNC 3 Support
,
1

I am also having MEM_ERROR01 can’t seem to resolve it. Tried removing gracenotes and installing the smaller package and still having the same error

VIN: 1FMSK7FH0LG######
Version: 5U5T-14G381-EK
APIM Model: 5U5T-14G371-CHD
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 5.6G
4/18/2021 6:07:56 PM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 10M / 1.3G
/fs/sd/MAP/ = 14M / 1.3G
/fs/sd/MAP/ = 13M / 1.3G
/fs/sd/MAP/ = 11M / 1.3G
/fs/sd/MAP/ = 4.2M / 879M
/fs/sd/MAP/ = 2.6M / 1.3G
/fs/sd/MAP/ = 14M / 1.7G
/fs/sd/MAP/ = 13M / 1.4G
/fs/sd/MAP/ = 12M / 2.0G
/fs/Nuance/ = 9.9M / 1.6G
/fs/Nuance/ = 6.4M / 1.1G
/fs/Nuance/ = 16M / 2.5G
/fs/Nuance/ = 940K / 244M
/fs/rwdata/ = 680M / 1.2G
/fs/rwdata/quip/ = 23M / 35M
/fs/rwdata/quip/ = 20M / 90M
/fs/mp/ = 128M / 1.4G
/fs/images/ = 5.6G / 25G

APIM AsBuilt
DE00: AA2E010308C22B08549A
DE01: 57531204B40A5498A8B7C405
DE02: 0006030100
DE03: 000001100B0002
DE04: 1ABD1AA42E85
DE05: 10
DE06: 1A003300000000753000005656940076

2

Post the log file, please. What is it you are trying to do?

3

Trying to upgrade 3.4 20282 to the newest.

4

as mentioned post your log file.,

1 Like
5

CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (1909)

PREVIOUS CONFIGURATION
Version: 3.4.20282
Region: NA
Navigation: True
Mode: autoinstall FORCED

DESTINATION DETAILS
Mode: Directory
Path: E:

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21020 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ER_1615427592000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ER_1615427592000.TAR.GZ
Item3 = VOICE_NAV - 4U5T-14G422-CCH_1615429127000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G422-CCH_1615429127000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-CBH_1615429039000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-CBH_1615429039000.TAR.GZ
Item5 = VOICE_NAV - 4U5T-14G422-CAH_1615428946000.TAR.GZ
Open5 = SyncMyRide\4U5T-14G422-CAH_1615428946000.TAR.GZ
Item6 = MAP_LICENSE - 4U5T-14G424-CD_1616778089000.TAR.GZ
Open6 = SyncMyRide\4U5T-14G424-CD_1616778089000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = GRACENOTES - 4U5T-14G423-CB_1598636132000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G423-CB_1598636132000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CJD_1615428865000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CJD_1615428865000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CHD_1615428793000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CHD_1615428793000.TAR.GZ
Item4 = MAP - 4U5T-14G421-CGD_1615428721000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G421-CGD_1615428721000.TAR.GZ
Item5 = MAP - 4U5T-14G421-CFD_1615428639000.TAR.GZ
Open5 = SyncMyRide\4U5T-14G421-CFD_1615428639000.TAR.GZ
Item6 = MAP - 4U5T-14G421-CED_1615428554000.TAR.GZ
Open6 = SyncMyRide\4U5T-14G421-CED_1615428554000.TAR.GZ
Item7 = MAP - 4U5T-14G421-CDD_1615428467000.TAR.GZ
Open7 = SyncMyRide\4U5T-14G421-CDD_1615428467000.TAR.GZ
Item8 = MAP - 4U5T-14G421-CCD_1615428361000.TAR.GZ
Open8 = SyncMyRide\4U5T-14G421-CCD_1615428361000.TAR.GZ
Item9 = MAP - 4U5T-14G421-CBD_1615428261000.TAR.GZ
Open9 = SyncMyRide\4U5T-14G421-CBD_1615428261000.TAR.GZ
Item10 = MAP - 4U5T-14G421-CAD_1615428059000.TAR.GZ
Open10 = SyncMyRide\4U5T-14G421-CAD_1615428059000.TAR.GZ
Options = Delay,Include,Transaction

FILES (16)
5U5T-14G391-CN_1615429328000.TAR.GZ (385.4MB)
4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)
5U5T-14G381-ER_1615427592000.TAR.GZ (847.1MB)
4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)
4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)
4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)

LOG
[4/18/2021 3:42:06 PM] Selected Region: NA - Release: Sync 3.4.21020 - Map Version: 2.20 (2020) - NA
[4/18/2021 3:42:06 PM] Install Mode: autoinstall
[4/18/2021 3:42:06 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/18/2021 3:42:08 PM] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:08 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/18/2021 3:42:10 PM] Validated: 4U5T-14G423-CB_1598636132000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:10 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/18/2021 3:42:13 PM] Validated: 5U5T-14G381-ER_1615427592000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:13 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/18/2021 3:42:15 PM] Validated: 4U5T-14G422-CCH_1615429127000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:15 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/18/2021 3:42:18 PM] Validated: 4U5T-14G422-CBH_1615429039000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:18 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/18/2021 3:42:23 PM] Validated: 4U5T-14G422-CAH_1615428946000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:23 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/18/2021 3:42:26 PM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:26 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/18/2021 3:42:30 PM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:30 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/18/2021 3:42:34 PM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:34 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/18/2021 3:42:38 PM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:38 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/18/2021 3:42:42 PM] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:42 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/18/2021 3:42:47 PM] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:47 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/18/2021 3:42:51 PM] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:51 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/18/2021 3:42:56 PM] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download)
[4/18/2021 3:42:56 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 3:42:59 PM] Validate: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Failed!, Downloading)
[4/18/2021 3:42:59 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 3:45:00 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 3:45:04 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 3:45:04 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 3:45:04 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 3:45:04 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 3:45:04 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 3:45:05 PM] Preparing selected directory (No USB Drive Selected)
[4/18/2021 3:45:05 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/18/2021 3:45:05 PM] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/18/2021 3:45:29 PM] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/18/2021 3:45:31 PM] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[4/18/2021 3:45:31 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/18/2021 3:45:31 PM] Copying: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/18/2021 3:45:54 PM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/18/2021 3:45:56 PM] Copied: 4U5T-14G423-CB_1598636132000.TAR.GZ
[4/18/2021 3:45:56 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/18/2021 3:45:56 PM] Copying: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/18/2021 3:46:32 PM] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/18/2021 3:46:38 PM] Copied: 5U5T-14G381-ER_1615427592000.TAR.GZ
[4/18/2021 3:46:38 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/18/2021 3:46:38 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/18/2021 3:47:02 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/18/2021 3:47:07 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[4/18/2021 3:47:07 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/18/2021 3:47:07 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/18/2021 3:47:43 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/18/2021 3:47:49 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[4/18/2021 3:47:49 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/18/2021 3:47:49 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/18/2021 3:49:00 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/18/2021 3:49:10 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[4/18/2021 3:49:10 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/18/2021 3:49:10 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/18/2021 3:49:36 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/18/2021 3:49:42 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[4/18/2021 3:49:42 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/18/2021 3:49:42 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/18/2021 3:50:21 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/18/2021 3:50:29 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[4/18/2021 3:50:29 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/18/2021 3:50:29 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/18/2021 3:51:14 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/18/2021 3:51:23 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[4/18/2021 3:51:23 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/18/2021 3:51:23 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/18/2021 3:52:07 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/18/2021 3:52:16 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[4/18/2021 3:52:16 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/18/2021 3:52:16 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/18/2021 3:53:39 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/18/2021 3:53:48 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ
[4/18/2021 3:53:48 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/18/2021 3:53:48 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/18/2021 3:56:13 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/18/2021 3:56:23 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[4/18/2021 3:56:23 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/18/2021 3:56:23 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/18/2021 3:58:34 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/18/2021 3:58:43 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[4/18/2021 3:58:43 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/18/2021 3:58:43 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/18/2021 4:00:56 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/18/2021 4:01:06 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[4/18/2021 4:01:06 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 4:01:06 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 4:01:53 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 4:02:02 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[4/18/2021 4:02:02 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 4:02:02 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 4:02:02 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 4:02:02 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ
[4/18/2021 4:02:02 PM] Generating Autoinstall.lst
[4/18/2021 4:02:02 PM] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY!

6

You are trying to force AutoInstall of maps. This is currently not supported in the release build of the updater. Please use the Ci version.

1 Like
7

The Ci version? can you elaborate please?

8

In the settings, change the release branch from release to CI, this will download a test version of the app in which what you are trying to do is being tested.

Not sure why people keep forcing installation methods…

1 Like
9

However if you are not NA don’t use that as it likely won’t work.

1 Like
10

Thank you, will try this this evening. I Wass able to upgrade the software will try the map today.

11

I am in the USA.

12

Just make sure to select autodetect, and that once the USB is created, installation method is not reformat.

There’s a detailed tutorial for the manual method, but the install itself should be quite similar even you will be creating the USB automatically through Syn3Updater → Tutorial: 2020 North America 2.20 Map Installation (Stand-Alone without Reformat) with Updated NAV_Voice 06/21/2021

1 Like
13

Thanks Everyone. I was able to upgrade with. the Ci version. At first it failed with an ERROR_03 then I turned off voice and this time it was successful. It took overall about 2 hrs and 20 minutes. Yowza!!

14

LOL, almost 2.5 hours…
That’s why it’s recommended to use reformat, but since MY20 can’t reformat, it’s the lesser evil…
Enjoy it.

15

Yep!

16

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