Messed up my update by forgetting to select maps

Ford SYNC 3 Support
,
1

What is your SYNC Region? NA

Do you have Navigation? YES

What region is your SYNC APIM? NA

What was your old SYNC Version? 3.0

What is your new SYNC Version? 3.4.21194/

Do you have a error message, if so what is it? PKG-ERR03

How did you update, Syn3 Updater?

If you answered Syn3 Updater above;

  • What version of Syn3 Updater did you use? 2.10.3.0

  • Have you read the documentation at Syn3 Updater - CyanLabs ? Yes

  • Please paste your log output or provide the URL to your log file below
    (Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)


REPLACE THIS TEXT WITH YOUR LOG

    CYANLABS - SYN3 UPDATER - V2.10.3.0
    Branch: Stable
    Operating System: Microsoft Windows 10 Pro (2009)
    
    PREVIOUS CONFIGURATION
    Version: 3.4.21194
    Region: NA
    Navigation: True
    Install Mode: Auto-Detect (downgrade)
    Install Mode Overridden: False
    My20 Protection Enabled: Auto-Detect
    
    DESTINATION DETAILS
    Mode: Directory
    Path: C:\Users\user\Desktop\New folder\
    
    REFORMAT.LST
    GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
    APPS=5U5T-14G381-ET_1627475308000.TAR.GZ
    VOICE=5U5T-14G391-CP_1626959995000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CCH_1615429127000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CBH_1615429039000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CAH_1615428946000.TAR.GZ
    MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
    MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
    MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
    MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
    MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
    MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
    MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
    MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
    MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
    MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
    
    
    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.10.3.0 Stable - downgrade  Mode - Sync 3.4.21194 NA
    
    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
    Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
    Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
    Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
    Options = AutoInstall
    [SYNCGen3.0_ALL]
    Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
    Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
    Options = AutoInstall,Include,Transaction
    
    
    FILES (19)
    1u5t-14g386-cb.tar.gz (8.5MB)
    4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
    4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
    4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
    4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
    4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
    4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
    4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
    4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
    4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
    4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
    4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)
    4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)
    4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)
    4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
    4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
    5U5T-14G381-ET_1627475308000.TAR.GZ (847.2MB)
    5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
    GB5T-14G386-SC_85041.tar.gz (1.8KB)
    
    LOG
    [9/6/2021 4:23:39 PM] Selected Region: NA - Release: Sync 3.4.21194 - Map Version: 2.20 (2020) - NA 
    [9/6/2021 4:23:39 PM] Install Mode: Auto-Detect (downgrade) Forced: False 
    [9/6/2021 4:23:39 PM] MY20 Protection: Auto-Detect 
    [9/6/2021 4:23:39 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [9/6/2021 4:23:41 PM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:23:41 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
    [9/6/2021 4:23:41 PM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
    [9/6/2021 4:23:41 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [9/6/2021 4:23:41 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
    [9/6/2021 4:23:41 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [9/6/2021 4:23:44 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:23:44 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
    [9/6/2021 4:23:47 PM] Validated: 5U5T-14G381-ET_1627475308000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:23:47 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
    [9/6/2021 4:23:49 PM] Validated: 5U5T-14G391-CP_1626959995000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:23:49 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [9/6/2021 4:23:51 PM] Validated: 4U5T-14G422-CCH_1615429127000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:23:51 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [9/6/2021 4:23:53 PM] Validated: 4U5T-14G422-CBH_1615429039000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:23:53 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [9/6/2021 4:23:58 PM] Validated: 4U5T-14G422-CAH_1615428946000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:23:58 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [9/6/2021 4:24:01 PM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:01 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [9/6/2021 4:24:04 PM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:04 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [9/6/2021 4:24:08 PM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:08 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [9/6/2021 4:24:12 PM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:12 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [9/6/2021 4:24:16 PM] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:16 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [9/6/2021 4:24:20 PM] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:20 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [9/6/2021 4:24:24 PM] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:24 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [9/6/2021 4:24:28 PM] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:28 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [9/6/2021 4:24:32 PM] Validated: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:32 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [9/6/2021 4:24:32 PM] Validated: 4U5T-14G424-CD_1616778089000.TAR.GZ (Skipping Download) 
    [9/6/2021 4:24:32 PM] Preparing selected directory (No USB Drive Selected)
    [9/6/2021 4:24:32 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [9/6/2021 4:24:32 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [9/6/2021 4:24:32 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [9/6/2021 4:24:34 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
    [9/6/2021 4:24:34 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
    [9/6/2021 4:24:34 PM] Copying: GB5T-14G386-SC_85041.tar.gz 
    [9/6/2021 4:24:34 PM] Validating: GB5T-14G386-SC_85041.tar.gz 
    [9/6/2021 4:24:34 PM] Copied: GB5T-14G386-SC_85041.tar.gz 
    [9/6/2021 4:24:34 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [9/6/2021 4:24:34 PM] Copying: 1u5t-14g386-cb.tar.gz 
    [9/6/2021 4:24:34 PM] Validating: 1u5t-14g386-cb.tar.gz 
    [9/6/2021 4:24:34 PM] Copied: 1u5t-14g386-cb.tar.gz 
    [9/6/2021 4:24:34 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [9/6/2021 4:24:34 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [9/6/2021 4:24:34 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [9/6/2021 4:24:36 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [9/6/2021 4:24:36 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
    [9/6/2021 4:24:36 PM] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ 
    [9/6/2021 4:24:37 PM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
    [9/6/2021 4:24:40 PM] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ 
    [9/6/2021 4:24:40 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
    [9/6/2021 4:24:40 PM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ 
    [9/6/2021 4:24:41 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
    [9/6/2021 4:24:42 PM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ 
    [9/6/2021 4:24:42 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [9/6/2021 4:24:42 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [9/6/2021 4:24:43 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [9/6/2021 4:24:45 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [9/6/2021 4:24:45 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [9/6/2021 4:24:45 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [9/6/2021 4:24:49 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [9/6/2021 4:24:52 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [9/6/2021 4:24:52 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [9/6/2021 4:24:52 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [9/6/2021 4:24:54 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [9/6/2021 4:24:58 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [9/6/2021 4:24:58 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [9/6/2021 4:24:58 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [9/6/2021 4:24:59 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [9/6/2021 4:25:01 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [9/6/2021 4:25:01 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [9/6/2021 4:25:01 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [9/6/2021 4:25:03 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [9/6/2021 4:25:06 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [9/6/2021 4:25:06 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [9/6/2021 4:25:06 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [9/6/2021 4:25:08 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [9/6/2021 4:25:12 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [9/6/2021 4:25:12 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [9/6/2021 4:25:12 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [9/6/2021 4:25:13 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [9/6/2021 4:25:17 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [9/6/2021 4:25:17 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [9/6/2021 4:25:17 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [9/6/2021 4:25:19 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [9/6/2021 4:25:23 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [9/6/2021 4:25:23 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [9/6/2021 4:25:23 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [9/6/2021 4:25:25 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [9/6/2021 4:25:29 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [9/6/2021 4:25:29 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [9/6/2021 4:25:29 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [9/6/2021 4:25:30 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [9/6/2021 4:25:34 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [9/6/2021 4:25:34 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [9/6/2021 4:25:34 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [9/6/2021 4:25:35 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [9/6/2021 4:25:39 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [9/6/2021 4:25:39 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [9/6/2021 4:25:39 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [9/6/2021 4:25:41 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [9/6/2021 4:25:45 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [9/6/2021 4:25:45 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [9/6/2021 4:25:45 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [9/6/2021 4:25:45 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [9/6/2021 4:25:45 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [9/6/2021 4:25:45 PM] Generating reformat.lst
    [9/6/2021 4:25:45 PM] Generating autoinstall.lst
    [9/6/2021 4:25:45 PM] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY!

Please provide any further details below

Hi,

I initially used the updater to upgrade my 2016 Sync but I did not realise that I had forgotten to select that I have a Nav version of the car. The install went fine but the maps must have been deleted as part of the reformat during the update.

I was not able to update just the maps so I used the downgrade option and downgraded to version 3.4.19101. That worked but I have since then not been unable to get the map upgrade to take.

The log above was the USB I was trying to use.

I have a problem now, the Sync screen is waiting for a USB drive and I am not sure how to undo the situation I have gotten myself into…

I would welcome some advice on steps I can try to resolve this.

When I add the USB drive, it seems to succeed in extracting and installing the app, then goes to map extraction and fails on the first file.

Thank you

Sahil

3

Please do not double post, edit your post instead of making a new one.

PKG03 means there’s an issue with the USB drive or you do not have enough space on the APIM. What’s the current status of the unit?.

Also, I’m a bit confused as to why are you saving the files to a directory instead of letting Syn3updater make the USB for you (there’s some validation there).

4

The current status of the unit states it is waiting for a USB drive to be inserted. It is cycling images of the GT, Ford logo etc.

Sorry, I have been trying a number of things and found it faster to write the files to a folder and then drag and drop them to a formatted USB drive.

Thanks,

5

Ok, first of all, breathe and take a moment to read.
It’s recoverable, stop trying things, because that’s how you break things.

From what you are saying, it’s already in reformat mode.
Try recreating the USB with Syn3updater, just like you did before, but against the USB itself, do not copy files over.
When Syn3updater creates the USB, it also validates the files on the USB after copying them.

1 Like
6

Thanks for the advice.

A fresh USB generated with Syn3updater fixed the issue. System now fully back with maps working!

I appreciate the assist!

SP

1 Like
7

Great, good to know.
Remember to perform a master reset, if you haven’t done so.

8

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