My Sync 3 is bricked and stuck on the download screen

Ford Help & Support
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My Sync 3 is bricked and stuck on the download screen

SYNC Region: ANZ

Navigation Variant: Non Nav

Manufacturer Year: Unknown

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.3.19052

Do you have a error message, if so what is it?
THE DOWNLOAD DOES NOT COMPLETE THE INSTALLATION AND IT REMAINS ON THE IMAGE OF HOW IT WAS INSTALLING THE SOFTWARE

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 3.3.19052

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

F: USB Flash Disk USB Device (CYANLABS) Free: 14.9GB Size: 14.9GB File system: exFAT (MBR)
2

I don’t understand what you are trying to say.

1 Like
3

I’ve seen your PM.
Post HERE (not via PM) the log for the USB creation.
Also, are you sure your unit has NAV?.
Nevermind, I’ve seen you mentioned you forgot to unselect maps.
Don’t worry, just recreate the USB without navigation selected and try again.
Set your current version as 3.0.xxxx.
Recreate the USB, and try again.

1 Like
4

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: ANZ
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Generic STORAGE DEVICE USB Device
Size: 59,5GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - Autoinstall Mode - Enforced Downgrade ANZ

[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall

FILES (1)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)

LOG
[06/04/2023 02:15:37] Selected Region: ANZ - Release: Enforced Downgrade - Map Version: APIM sem navegação
[06/04/2023 02:15:37] Install Mode: Auto-Detect (autoinstall) Forced: False
[06/04/2023 02:15:37] MY20 Protection: Auto-Detect
[06/04/2023 02:15:37] Formatting USB drive
[06/04/2023 02:15:37] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[06/04/2023 02:16:04] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:16:04] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:17:53] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:18:14] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:18:14] Preparing USB drive
[06/04/2023 02:18:15] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:18:15] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:19:40] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:20:08] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 02:20:08] Generating Autoinstall.lst
[06/04/2023 02:20:08] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

5

That will not work from 3.0 to 3.3. You say the unit is stuck upgrading, what do you see on the screen? The Mustang car and the horse, or something else?

1 Like
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Uploading: WhatsApp Image 2023-04-06 at 19.38.30 (1).jpeg…
Uploading: WhatsApp Image 2023-04-06 at 19.38.32 (2).jpeg…
Uploading: WhatsApp Image 2023-04-06 at 19.38.32.jpeg…
Uploading: WhatsApp Image 2023-04-06 at 19.38.36.jpeg…
Uploading: WhatsApp Image 2023-04-06 at 19.38.38.jpeg…
CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.3.19052
Region: ANZ
Navigation: False
Install Mode: Deteção Automática (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Deteção Automática

DESTINATION DETAILS
Mode: Drive
Model: Generic STORAGE DEVICE USB Device
Size: 59,5GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - Autoinstall Mode - Sync 3.3.19052 ANZ

[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Item2 = VOICE - 4U5T-14G391-BJ_1552513817000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G391-BJ_1552513817000.TAR.GZ
Options = AutoInstall

FILES (2)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
4U5T-14G391-BJ_1552513817000.TAR.GZ (1,4GB)

LOG
[06/04/2023 16:02:55] Selected Region: ANZ - Release: Sync 3.3.19052 - Map Version: APIM sem navegação
[06/04/2023 16:02:55] Install Mode: Deteção Automática (autoinstall) Forced: False
[06/04/2023 16:02:55] MY20 Protection: Deteção Automática
[06/04/2023 16:02:55] Formatting USB drive
[06/04/2023 16:02:55] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[06/04/2023 16:03:08] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 16:03:18] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[06/04/2023 16:03:18] Checking Existing File: 4U5T-14G391-BJ_1552513817000.TAR.GZ
[06/04/2023 16:03:51] Validated: 4U5T-14G391-BJ_1552513817000.TAR.GZ (Skipping Download)
[06/04/2023 16:03:51] Preparing USB drive
[06/04/2023 16:03:51] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 16:03:51] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 16:07:25] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 16:07:52] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[06/04/2023 16:07:52] Checking Existing File: 4U5T-14G391-BJ_1552513817000.TAR.GZ
[06/04/2023 16:07:52] Copying: 4U5T-14G391-BJ_1552513817000.TAR.GZ
[06/04/2023 16:10:28] Validating: 4U5T-14G391-BJ_1552513817000.TAR.GZ
[06/04/2023 16:11:48] Copied: 4U5T-14G391-BJ_1552513817000.TAR.GZ
[06/04/2023 16:11:48] Generating Autoinstall.lst
[06/04/2023 16:11:48] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
This will not work from 3.0 to 3.3. You say the drive is stuck on the update, what do you see on the screen? The Mustang car and the horse, or something else? yes, stay straight as if you were in a loop asking for the driver and then the orange screen

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Uploading: WhatsApp Image 2023-04-06 at 20.06.23.jpeg…

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Mustang car, horse and ford logo

9

Follow the instructions in the attached…
Reformat Boot Screen Recovery.pdf (113.9 KB)

Use this reformat.lst file mentioned in the instructions.
reformat.lst (44 Bytes)

1 Like
10

My brother, you are really awesome, he is a genius. When I came to MaceiĂł - AL, BRAZIL. I will take you to visit the beaches here.

11

Happy it worked. Enjoy. :smiley:

12

Good afternoon

I can’t install version 3.4

14

Don’t be afraid to give more info.

15

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides - CyanLabs Official Community

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